What Homeowners Have to Say About Century Communities in Fresno

Pleased

Century Communities responded:
Thank you David. (:

The staff at Century is very helpful and they get things done. Everybody we have met was very nice.

Century Communities responded:
Great to hear! We are happy that you're happy.

The biggest selling point for us was the lot size. It is really tough to find big backyards in-town, especially with new builds. The house is also well built and the support we have from the Century Community team, especially Tim and Emily, is great. Any issues we have a pretty quickly addressed and fixed. No complaints! ... More

Century Communities responded:
Thank you Jonathon for sharing your experience. We will be glad to let Tim and Emily know as well.

I bought my Century home in March and my loves it. Every time someone new comes over they make nothing but positive comments. I highly re comment Century homes.

Century Communities responded:
Wonderful to hear. (:

Perfect

Century Communities responded:
Nice!

Everyone is helfull.

Century Communities responded:
Kulraj- it's wonderful to hear how the team has been helpful.

For Juan & Rigor excellent employees of Century. Happy Holidays

Century Communities responded:
Viola-
We will let Rigo and Juan know. Have a wonderful Holidays as well.

It’s the best community in Fresno,CA. Everything is so close on walk in distance. Love to live here. I tried everywhere in Fresno but I found this one is the best. Thanks

Century Communities responded:
We are happy that you are happy. Thank you for sharing.

So far happy. Good value.

Century Communities responded:
Wonderful news to hear Peter.

I have bought new builds before and this one was built better then the one I have bought in the past. We have only lived here for 3 months and the only complaints I would have is the poor caulking at the baseboards and at the granite especially behind and to the sides if the stove. I hot my house painted grey I just really wish the paint was a gloss paint not flat. Easy to see the marks and fringer prints. why pay extra to paint the walls if its not going to differ from just leaving the walls white? As far as coming to attend to a problem the timing has been great no issues there. ... More

Century Communities responded:
Max ,

Overall We are glad you love your home and the quick service you receive.

Also, thank you for your honest feedback. We strive to continually build better homes based on your experience. ... More

Have a plan on what you want and take your time in choosing what you want.

Century Communities responded:
Thank you John for some good honest feed back.

great experience

Century Communities responded:
Michael,
Thank you for your feed back. It's always nice to receive pleasant news.

We are very happy living in a century community. All the staff were very helpful, and answered all question and concerns.

Century Communities responded:
Thank you Jose for letting us know.

I would rate Sunpower as poor not quite a 1 star. It started just before we closed on the house and as of today date the upgrade on the solar system from 5k to 8k. You can’t even get a update without having to begin the request.

Excellent sales team. Great value/investment!

Century Communities responded:
William-
We will share with the sales team. Thank you for sharing.

Fairly well built home. Some issues at build. But fast and very responsive to repairs.

Century Communities responded:
Thank you James.

Staff are very responsive to our needs

Century Communities responded:
Thomas- we truly do our best to be. Thank you for sharing.

Some major discrepancies on what we picked in their design center. In other words, we did not get some things we picked beforehand in their design center. House was painted with the wrong color and had to be re-painted. Some workmanship issues like grout issues in the flooring. ... More

Century Communities responded:
Hilarion-
thank you for sharing your experience. Century does strive everyday to get better at what we do. We will take this and use it for training.

good location

Century Communities responded:
Yes it is. :)

I can understand that the coronavirus pandemic has affected all companies, but we reported the issues a few months back and not much has been fixed. We were told that as soon as workers for different things (tile grout, cabinets etc.) become available the issues would be fixed. They keep building more houses in our community, which means thise workers are back, but our issues haven’t been fixed. Really bad customer service on this front. ... More

Century Communities responded:
Pushminder- Thank you for your patiance during the current conditions we're all going through with the COVID19 epidemic. With regards to seeing the trades building homes and service techs servicing homes. We are still building homes through state/federal guidelines where they have little to no contact with the general public. The service side of bussniss is different as they would generally have direct contact with homeowners. State and federal guidelines are used here as well but also each company has its own response allowing it's personal in someone's home. We are working with the trades to expedite warranty claims as quick as possible. ... More

Living in the new house has been great and everything has been amazing. The only thing that’s bother some is the building that’s still going on around my house has caused a lot of careless trash on the side of my house and in my lawn and street. I understand there will be some that goes on with construction but the workers are just very careless with their lunch trash and that type of stuff and really dirties up the neighborhood. ... More

Century Communities responded:
Thank you Brandon for sharing. Yes, trash can blow around but we should be better at making sure they clean up and properly use the trash cans provided.

We will use this post as a training tool. ... More

Heather was great during the home buying process. But since I’ve closed escrow, the customer experience has just been ok. I understand that with COVID things have been challenging. But the only time I have contact with anyone is if I reach out to them. Kyle has been great. Responsive and efficient. Not sure what happened to the “other guy”. Not sure if the team is short staffed or what. Also, someone needs to do a better job clean up these construction sites. My neighbors and I always have trash in our yards. ... More

Century Communities responded:
Andrea- we read all comments and are always looking to improve. Your concerns will be addressed with the team.

Good area

Century Communities responded:
Yolanda- Thank you for letting us know.

Customer Relations Manager has yet to resolve multiple issues. Have been living in home for months now and still have unresolved issues. Customer Relations Manager promised to fix these multiple issues including broken toilet, paint matching corrected stucco, doors installed incorrectly and cleaning dirty floors. Floors were left dirty and had to deep clean all the floors in which should have been clean prior to moving in. Doors were unable to lock; they can be pushed to open. Majority of doors were really squeaky and had to be reinstalled. Front door has opening on bottom; enough to where light comes in. They postponed the move in date by an entire month and focused on other houses being built. The electrical was so bad in the house, the electrician that came to fix it was shocked that this house passed inspection. We were left with no lights in multiple rooms for almost two weeks. The Customer Relations Manager rushed us through the walk through and tried to distract us from pointing out obvious mistakes. Had signed on the promise that these mistakes will be fixed. Word of advice: Don't sign anything no matter how trustworthy they seem; only until everything is fixed. ... More

Century Communities responded:
I understand that the customer relations manager has been in contact with you and your concerns are/have been addressed.

Trying to resolve some quality issues. we will see if the services gets any better. as of now...not great

Century Communities responded:
Hello Curtis- thank you for sharing your experience. For follow up please go to www.centurycommunities.com at the top of the page is a tab that says homeowner. in their you can submit a warrantee claim and it will be logged in our system. ... More