Read the 12 homeowner reviews of Century Communities's new homes in the Santa Cruz area. Santa Cruz homeowners rated Century Communities an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Century Communities’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
5 ★(9)
4 ★(2)
3 ★(0)
2 ★(0)
1 ★(1)
Quality 4.2
Trustworthiness 4.6
Value 4.5
Responsiveness 4.5
star-rating Outstanding
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
From the start till we moved in, we had an awesome experience; the warmth and friendliness of every staff, the detailed presentation - from Marketing, Interior Design meeting, initial and final tour. This is how Builders should be done. Overall, Cerrato Communities provides Outstanding Performance!!! ... More
star-rating Satisfied
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Few issues with home and when there was fixed in a timely manner .
Century Communities responded:
David- Thank you for sharing your experience with us.
star-rating Pleasant place to live
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
I moved into my home in June. I like the open layout, the a/c, the solar, and the front yard landscaping very much. Nice neighbors.
Century Communities responded:
Wonderful to hear. Thank you for sharing.
star-rating Over All Experience
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Very minor issues that would be expected with a new home but once identified, repairs were made instantly. One note, if you have an electric dryer, there is no 220 outlet or dryer circuit breaker - only gas. I had to purchase a outlet and breaker and install. ... More
Century Communities responded:
Jack- we are glad you had wonderful experience and thank you for sharing as well as the good advice.
star-rating Love my house!!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
I moved into my house in September and it is fantastic. The rooms are large, bathroom fixtures are quality and appealing. The kitchen layout is perfect and there is more than enough cabinet space. Great house in a great neighborhood!
Century Communities responded:
Michael, looks like you have found your dream home. Thank you for sharing.
star-rating Wonderful folks to work with!
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
We were kept in the loop on the status of the build project during the entire construction.
Century Communities responded:
We'd love to hear from you and learn who from our team did a good job communicating with you during the build process. If you wouldn't mind -- please email our National Customer Relations Liaison, Laura Adame. We love passing along good news to our field teams. Many thanks! ... More
star-rating Excellent Construction
Quality star-rating 5
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Fit and finish is perfect. Great response to issues.
Century Communities responded:
William- it's wonderful to hear you are happy. Enjoy your home.
star-rating Century Communities - Great home for the price.
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 5
Responsiveness star-rating 5
Great home for the price. Positive experience from beginning to close. Enjoying our new home and would work with Century again.
Century Communities responded:
We truly love that you shared this with us. You are living the dream.
star-rating Responsiveness to Issues
Quality star-rating 4
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 5
Whatever issues I had, I always get a prompt reply and assistance with the Builder's representatives from either Jose or Kevin (maybe Calvin). They're great in resolving issues and always reliable in so many ways. They're friendly and always reply to my calls in a professional manner. Kudos to these two guys! ... More
Century Communities responded:
Feliciano- We will share this with the team. We strive to make your experience wonderful through a team effort.
star-rating Great experience for first time home buyer
Quality star-rating 4
Trustworthiness star-rating 4
Value star-rating 4
Responsiveness star-rating 5
Staff was friendly and transparent when it came to providing us with all information associated with buying a new home in the community.
star-rating Home review
Quality star-rating 2
Trustworthiness star-rating 5
Value star-rating 4
Responsiveness star-rating 2
We are finding a lot of electrical, structure, and bug issues.
Century Communities responded:
Lawrence- Please submit a warranty ticket @ www.centurycommunities.com so we can schedule an appointment.
star-rating How horrible Lori and Craig were
Quality star-rating 1
Trustworthiness star-rating 1
Value star-rating 1
Responsiveness star-rating 1
Working with Craig has been absolutely miserable. He doesn’t respond to messages and shrugs off any issues I have with my house. No one responds to warranty issues. Lori has been absolutely worthless in assisting with contacting Craig. When it came to taking money in the beginning, I received nothing but emails and text messages from Lori. Now I have heard nothing from her regarding any issue I have had with my house. I wish I never purchased a home with Century Communities. ... More
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