What Homeowners Have to Say About Century Communities

Very pleased with the price and good professionalism during purchase

After a rough start, where the finishing touches on the house were rushed and substandard, the warranty team has followed through on nearly all the punchlist items and turned the home into what it should have been when we moved in...a beautiful new home. ... More

Century Communities responded:
Don- We are glad your home where it is now and that it's as beautiful as you hoped. Thank you for taking the time to share this with us as we strive to get better everyday. ... More

It’s a nice house. On the outside, it’s a beautiful 3-car garage home. On the inside, thru technicians that came to the house, I was told our bathroom fixtures were the cheapest on the market and that the wood in the walls is every 24 inches instead of every 16 inches....so hanging up pictures, paintings, TVs, and shelves are challenges. The warranty folks are great and keep you informed. Neighborhood needs gated access. Also, none of the street lights are on on Church St, yet there they stand, and it’s dark at night. ... More

Century Communities responded:
Jason,

Thank you for your feedback.

My wife spent a few days to clean the house especially windows. Overall the quality of work and materials used are pretty good

Century Communities responded:
Mikhail ,

We love that you are enjoying your home and chose Century.

Thank you for your feed back. We will let the team know to pay more attention to the final clean. ... More

Do your homework

When we moved into the new house, we were generally satisfied with your customer servers: such as finding leakage of water pipes, fault of microwave oven, missing installation of shutters, seepage of water in the basement, termite prevention and other aspects. You responded quickly and sent people to repair and install on site, so we were generally satisfied. The deficiency part is , 1) the garage door has the damage also someone covered with name card to keep out to be noticed , this kind of practice is not quite virtuous, we think this is improper. 2) when the slope protection at the back of the house was checked and accepted, we were told that it was not ... More

Century Communities responded:
Min ,

Thank you for your feed back. It helps us to improve on our processes. We strive to get better everyday in one of the last production jobs where homes are built by man in all of the elements. ... More

For the most part we're very happy with the house. The appliances are adequate but could be better. After 3 months in the house we're still trying to get window screens for two windows - not major but needs to be resolved. All in all we're happy with the home - it has some nice features and is well built. ... More

Century Communities responded:
Thank you and appreciate the feedback. If you would, could you please email Laura Adame, Century's Customer Relations Liaison @ Laura.adame@centurycommunities.com so that we can expedite getting you the screens you've been waiting on. She will coordinate w/ the local division to make this happen. Thank you! ... More

Purchasing a new home is exciting, and when you are able to buy one that is newly constructed, it feels like you have a blank canvas. We were excited to move in to our dream home, and we were mostly satisfied with the construction when we closed. I think that maybe we had unrealistic expectations, but the main thing is that the there were some significant differences between the model home and ours in terms of construction. The care that was given to the model home was not the same care given to ours. We had crooked kitchen cabinet handles, cabinet doors that were not installed with precision, our banister was hacked up and fixed with filler, and we had a door jam that was set too wide to hold the door properly. Our dish washer leaked from day 1, and after 4 appointments and more than a month of waiting, we finally got it to work. Recently our doorbell broke and we have some squeaky floorboards. One of the toilets clogged so severely that it had to be replaced-- and the plumber found a cleaning tablet (like a Vanish drop in) stuck in the pipes. We are the first owners, and we have never used them, so that was weird. Century Communities has been responsive in all cases, and although I have had to be very strong advocate for our repairs, everything is coming along. I would have to say, though, that we have had no less than 10-15 appointments in our four months to have things repaired and we are still in the process of getting some of the things fixed. What we love is the layout of our home, the options that we were given for upgrades and even much of the standard features, are quite beautiful. Our construction manager, Joel, has been super attentive, and he always greets us with kindness. He inspires confidence that (eventually) our repairs will be done correctly. I love the neighborhood, our neighbors, and have had a generally pleasant experience with Century. I noted a lot of the construction issues above because that is the area that I wish that there was improvement. I understand that the builders have to meet schedules, but taking a little extra care will make a huge difference to your customers. And in the end, you won't have to spend time or money making repairs for some of the sloppy finishing work. ... More

Century Communities responded:
Elvin, this detailed feedback is exceptional -- highlights the good and the areas we need to improve. We are taking it to heart. We contacted Joel after reading your post and there are two remaining items (a stair cap along with a floor pop repair). The East Garrison neighborhood is something straight out of the movies -- it's iconic and serene. A sincere congratulations, Elvin! ... More

good location

Century Communities responded:
Yes it is. :)

Century provides good value for the purchase price. Builder seems to rush to complete the house. Quality control of sub-contractors could be better. Attention to details in finish work is needed.

Century Communities responded:
We're striving to always improve, as homes are still largely assembled by people. That said, appreciate the time you took to give feedback. Thank you, Barry.

Did what was promised. Smooth process from reserving our lot to designing our interior. Response time was quick. Any issues we had were addressed and fixed right away

Century Communities responded:
Andrea,

That is what Century strives to do everyday. We are glad you are happy.

I think that some options should be offered basically.

Century Communities responded:
Hyunsuck-
Thank you for sharing. Lots of decisions go into options but we'll pass on your thoughts.

Nice home. Issues with work quality and warranty department.

Century Communities responded:
Phil-
If you have any concerns contact the Las Vegas Division office and ask for Stephanie or Claudia.

Century standard materials in the house start high and upgrades just exceed from there. Gorgeous design and detailing.

Century Communities responded:
Thank you for sharing.

Good job great experience with you guys

Century Communities responded:
(:

Convenient, centrally- located subdivision, in a quiet, low key neighborhood. Love the privacy! Good looking house fronts offering perfect size lots and cute porches. I love my new home!

Century Communities responded:
Wonderful to hear Linda. We are happy that you're happy. Welcome home.

Great community and excellent design of the houses and layout of the site and plan. I like the open concept houses and we love the plans. They are extremely functional and practical for 55+ community. Our sales experience and working with the team during the construction phase was very smooth and we were involved every step of t he way. Quality of workmanship and some materials has room for improvement. these are minor things but collectively leave some not so good impression. Particularly the electrical fittings/sockets installation could be better. ... More

Century Communities responded:
Nadeem- We are happy that you're happy. Thank you for the candid feedback.

I can understand that the coronavirus pandemic has affected all companies, but we reported the issues a few months back and not much has been fixed. We were told that as soon as workers for different things (tile grout, cabinets etc.) become available the issues would be fixed. They keep building more houses in our community, which means thise workers are back, but our issues haven’t been fixed. Really bad customer service on this front. ... More

Century Communities responded:
Pushminder- Thank you for your patiance during the current conditions we're all going through with the COVID19 epidemic. With regards to seeing the trades building homes and service techs servicing homes. We are still building homes through state/federal guidelines where they have little to no contact with the general public. The service side of bussniss is different as they would generally have direct contact with homeowners. State and federal guidelines are used here as well but also each company has its own response allowing it's personal in someone's home. We are working with the trades to expedite warranty claims as quick as possible. ... More

My only main issue is the communication and getting a timely response. I need a few things done that weren’t completed at closing. I did what the builder said and filled out a water try claim and still haven’t heard back. They wanted me to wait to do the new home evaluation until after they completed the tasks but it’s been almost 5 months. I’m over it. ... More

Century Communities responded:
Andrea- We will contact the divison to make contact with you. The COVID19 has made it difficult for everyone in home building to expedite work orders. We assure you though we will get your concerns addressed. ... More

Great value for price.

Century Communities responded:
Thank you Thomas for sharing your thoughts

Everything was good

Century Communities responded:
Well, that's good to hear Jose

Solid home for best price

Check everything before the final closing date! A few things that I have a problem with that I overlooked while doing my walk thru. Overall though, I’m happy with my purchase.

Century Communities responded:
Alden- Good message to share. We are happy to know your happy with Century Communities.

Communication was very good throughout the entire process. Reasonable price for model homes available. Disappointed that builder allows for same models side by side with different elevations. Craftsmanship of tradesman was solid throughout the process until a few weeks before closing, seem to rush to complete on time leaving unfavorable construction defects that needs correcting. ... More

Century Communities responded:
Shannon- Thank you taking the time to reflect on your building process and where your are now. Your feed back means a lot to us and we use it to only get better everyday. As for items still needing attention please visit our web site page www.centurycommunities.com you will see the homeowner tab at the top. that is where you will submit a work order and a rep will contact you. ... More

The house buying experience with Century was great. The only issue I've had is after my walk-thru, things that were supposed to be fixed or repaired, was not. I will be getting it all fixed and completed I hope before my one year warranty expires!

Century Communities responded:
Hello Michael- Thank you for sharing. If you items that are still outstanding from the walk through please submit a claim at www.centurycommunities.com and find the homeowner tab at the top of the page. ... More