Century Communities

star-rating (581 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 581 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

581 Reviews - 138 Communities

5 ★(254)

4 ★(112)

3 ★(92)

2 ★(55)

1 ★(68)

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

star-rating Sadler lot 320

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • West Jordan, UT
  • January 09, 2020

Great building team to work with lots of updates through the construction process. I rated 3 on value for the fact that the price jumps (premiums) were extremely steep and the reason given was not to stay competitive but to drive sales number up. Honest but not preferred for consumers. I also rated a three in responsiveness to issues simply because there are still lingering items (although simple fixes) that have dragged on for months after closing and have not been fixed. I do have trust in Mike and his contractors they will resolve the remaining items but there seems to be a significant lack of interest in responding to the need. ... More

star-rating Pay attention to the details

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • George D.
  • Murfreesboro, TN
  • January 07, 2020

Make sure you know what you want and you ask for it. These are great houses but they are being built quickly and multiple at the same time so things can get missed and the quality can suffer because of the tight schedule. Continue to monitor your house while in your first warranty year. We will probably hire someone to do an inspection around 10 months and make sure we get everything fixed under warranty. ... More

star-rating Century Communities - the workmen are not very careful of replacing the item and my

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Missouri City, TX
  • December 05, 2019

the workmen are not very careful of replacing the item and my lightbulb is broken on the 2nd week after i moved in

Century Communities responded:
Thank you for sharing. Century is always working with our trades to eliminate these kind of mistakes.

star-rating Century Communities - In home is at the enclave in Pearson ranch not crystal falls.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Leander, TX
  • December 03, 2019

In home is at the enclave in Pearson ranch not crystal falls. Like my builder. Earlier ratings of my previous buy at 9004 gage fell short if expectations after the review.

Century Communities responded:
Arathi, thank you for letting us know.

star-rating Century Homes experience depends on the sales team

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Nathan A.
  • Conroe, TX
  • October 09, 2019

The sales team that we had was amazing, It really depends on the sales team and if you get a good one on one experience with your contractor, sales agent, and closing rep. The home is well-built and the process was smooth only because of them. The Corporate office, warranty process and attention to issues after closing was poor. How you file warranty claims after closing is horrible, it takes forever to get issues solved, and you have to follow up multiple times before anyone pays attention to your issue. ... More

star-rating review mid year

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Rolando R.
  • Frederick, CO
  • August 18, 2019

We are please with the house, good avlue for he money but a couple of things materials not to standard. Issues have been answer quickly but work has taken too long and unfinished,

Century Communities responded:
Rolando, we've relayed your constructive feedback to our Wyndam Hill team. Sincerely the feedback.

star-rating Century Communities - Some minor things wrong that I am now starting to find.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Amy S.
  • Lakewood, CO
  • July 17, 2019

Some minor things wrong that I am now starting to find. Nothing major though. Jeb has been outstanding throughout the process!!! Always gets back to you right away. As far as the community... trying to live in my townhome as construction continues around me has not been fun. Parking is poorly planned. Construction workers playing there music loud, etc. Also things not being explained to me before they happen. Such as tearing up my yard to place a street light... that was quite a surprise that morning. Overall the community is in a good location. Hopefully with feedback we can improve on The parking situation and communication. ... More

Century Communities responded:
Good feedback and opportunity for us to get better. We should have given you a courtesy call before we did the street work.

star-rating House is great, but warranty not so much

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Anonymous
  • Pflugerville, TX
  • July 04, 2019

Overall, the house is good quality and we are happy with our purchase, but handling warranty issues is not Century's forte. They do not respond quickly and still have not fixed our issues.

Century Communities responded:
Appreciate the feedback, and we would like more information to be able to better serve you. Unfortunately, the review is marked anonymous. Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can pass onto the division your concerns. Thanks for reaching out. ... More

star-rating No follow up and no customer service person assigned

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Mountain House, CA
  • August 06, 2020

There was no customer service personnel who is supposed to reach out to us and ask how we are doing in our new home and if we needed any renovations that are covered in the 1 year warranty

star-rating Home review

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 2

  • Lawrence R.
  • Hollister, CA
  • July 21, 2020

We are finding a lot of electrical, structure, and bug issues.

Century Communities responded:
Lawrence- Please submit a warranty ticket @ www.centurycommunities.com so we can schedule an appointment.

star-rating Century Communities - Good area

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 2

  • Yolanda B.
  • Fresno, CA
  • June 02, 2020

Good area

Century Communities responded:
Yolanda- Thank you for letting us know.

star-rating Century Communities - Be sure to visit your home often while being built so that you

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Shkrumia M.
  • Concord, NC
  • March 22, 2020

Be sure to visit your home often while being built so that you don’t miss minor details

Century Communities responded:
Thank you for sharing Skrumia.

star-rating Century Communities - Still have a couple outstanding issues.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Ilya B.
  • Aurora, CO
  • January 09, 2020

Still have a couple outstanding issues.

Century Communities responded:
LLya-

Please go to www.centurycommunities.com look at the top of the page for homeowners, click the tab and open a work order.

star-rating Pretty happy

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Betsy B.
  • Arvada, CO
  • July 09, 2019

We love this house. However, some workmanship was poor, the grounds are getting landscaped and finished very slowly, and issues aren’t getting addressed timely.

Century Communities responded:
Betsy, if you wouldn't mind ... please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the proper folks that may be able to help accelerate resolution. Thank you. ... More

star-rating Fast Work

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Juan G.
  • Houston, TX
  • April 09, 2020

A lot of things not yet complete. Very fast move in.

Century Communities responded:
Juan- We will take care of you. Please submit a work order at www.centurycommunities.com and open a work order. There will be a tab at the top that says homeowners. Please keep in mind with this COVID 19 all of our trades have been confined to their homes like you to keep their family's safe. If you have an emergency they will respond. ... More

star-rating Great upfront but after a time, little bit of regret is starting to set in.

Quality star-rating 1

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 3

  • Alex A.
  • West Jordan, UT
  • August 20, 2020

Look, they are great to work with in getting in a home. We had no problem with any questions we had or concerns during the home building process. Even a month after moving in we had to have some warranty work done and they got right on it for exterior items, 2 weeks later when we needed internal stuff done (still do ) it was all scheduled and the day of we get a phone call saying it can’t be completed cause of Covid-19. Now we get it, Covid-19 has completely messed up the world, and they had their hands tied about doing internal work on the house. Fast forward a few months, restrictions related to Covid-19 are lifted (with precautions put in place) and all we get is request are 2 to 3 months out based on the order they were received. Fast forward 3 months... still no response to our requests and told to wait and don’t call in because we don’t have a time frame for you. At this point, I’m litterly paying for repairs that should be covered by my warranty out of pocket because we can’t wait, because they are technically not considered "emergency’s" With that being said, they were really good to work with in the beginning to get everything we wanted in the house. The houses look beautiful and the layouts are open and wonderful. The part we are struggling with is, we spent over half a million dollars for a house, you would expect some of quality in what you are getting. What we have found so far being less than a year here is, Exhaust fans they installed aren’t even made for the size of rooms they are being put in, the insulation they put in for the exterior walls is a joke ( not even kidding, Walls facing the east and west litterly have hot spots radiating heat off of them inside the house, like I was outside the house touching the wall.) Windows after its rained, have dried up water marks on the inside of the windows. Mudding, caulking, & seals are starting to show cracking like its drying out. Paint needs to be redone in more places then I like to count, and the water pressure regulator has already had to be replaced. Oh and floors on the 2nd level of the house... let’s just say if you have kids, they will never be able to sneak out due to the floors squeaking so loudly it will wake you up, this is on about on 50% of the 2nd floors surface area. In summary, would I have paid what I paid for my house knowing all the extra money id have to put into it (stuff that shouldn't have to be replaced so soon) after the fact... probably not, I would have liked to have seen it priced lower for what I got. Was the building process and everything prior to getting the keys painless... It really was, I've heard horror stories and our experience was amazing compared to everybody else’s. The house is beautiful outside, the builder is amazing, floor plans are open and spacious, but quality of some of the stuff you are getting is severely lacking. That being said, I would still highly consider using this builder in comparison to the other builders my friends have used who have had way worse issues then what we have experienced. ... More

star-rating 4 to 6month into the apartment

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Marc R.
  • Aurora, CO
  • May 25, 2020

I bought this place as an investment property, but but almost 5 month into this, I haven't managed to rent, one of my biggest problem it is that you seen to have allowed to many investors at the same time and your bedroom are very small

Century Communities responded:
Thank you Marc for your feedback. We will forward your comments to the division.

star-rating Century Communities - The issue was fixed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Alvin R.
  • McDonough, GA
  • March 31, 2020

The issue was fixed

Century Communities responded:
Thank you Alvin for sharing.

star-rating Century Communities - I did not move into the house.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Craig C.
  • Las Vegas, NV
  • August 04, 2020

I did not move into the house. I sold it instead. However, there are far too many “extras” that need to be purchased. Very little given with the purchase of a new house.

Century Communities responded:
Thank you for sharing.

star-rating Ok

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 4

  • Jatin J.
  • Herriman, UT
  • July 07, 2020

Builder explained details in every stage. Time line perfect Finishing and closing easy and smooth

Century Communities responded:
Wonderful to hear. (:

star-rating Quick responses

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Dacono, CO
  • August 01, 2019

Quick responses to issues. Continue to have issues including the sprinkler system wasn’t wired properly.

Century Communities responded:
Thank you for your feedback. To better help you please feel free to reach out to Laura Adame our National Customer Relations Liaison
Laura.Adame@centurycommunities.com
... More

star-rating Great Build Experience, Very Poor Transfer From Build to Warranty

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Robert R.
  • Nashville, TN
  • July 28, 2020

We had a great build experience. However since moving in it’s been the opposite. Three months after closing we have items left from our pre-closing walkthrough incomplete. The few warranty items we’ve reported have not been addressed. We never receive updates unless we ask. I have to give the “after the closing” process a 1 out of 5. ... More

Century Communities responded:
Robert- We have talked to the team and they are reaching out to you. Thank you for sharing. The COVID19 pandemic has put lots of our trades behind the last couple of months due to Government/State mandates not letting them in your home but now that restrictions have eased we are working diligently to get back on track and get your taken care of. ... More

star-rating Not what I expected in a new home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Joseph C.
  • Las Vegas, NV
  • July 22, 2020

Lots and lots of small to medium Size issues.

Century Communities responded:
Joseph- submit a work order to www.centurycommunities.com. We would like to have our representive review your concerns with you.

star-rating Reynolds

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 3

  • Christopher B.
  • Cumming, GA
  • April 19, 2020

Overall not to bad. Buyers must make sure that all walkthroughs are done 100% and documented. Make sure that the extras that you are paying for are what you want before they are done. Once done they will not change it. Be very specific before you sign the bottom line. ... More

Century Communities responded:
Christopher- Thank you for your first hand experience. We at Century do strive to ensure your home is 100% complete.

star-rating The detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • LaTronda J.
  • McDonough, GA
  • April 07, 2020

Well to the builders way, I will say I was relocating and didn’t comb through with a fine tooth comb. Upon moving in, I had a smoke detector hanging down, cracked cabinets, cracked baseboards, no grout in my tile (kitchen nor bath), I can clearly see the pieces of drywall, one wall is bowing, my roof leaked already, no seal around the pipe venting to outdoors... The quality of work is just not there for over 300k. ... More

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