Century Communities

star-rating (691 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 691 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

691 Reviews - 102 Communities

5 ★(297)

4 ★(143)

3 ★(112)

2 ★(64)

1 ★(75)

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

star-rating I love our new home, but I hoped for a bit more

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Elvin W.
  • East Garrison, CA
  • August 14, 2019

Purchasing a new home is exciting, and when you are able to buy one that is newly constructed, it feels like you have a blank canvas. We were excited to move in to our dream home, and we were mostly satisfied with the construction when we closed. I think that maybe we had unrealistic expectations, but the main thing is that the there were some significant differences between the model home and ours in terms of construction. The care that was given to the model home was not the same care given to ours. We had crooked kitchen cabinet handles, cabinet doors that were not installed with precision, our banister was hacked up and fixed with filler, and we had a door jam that was set too wide to hold the door properly. Our dish washer leaked from day 1, and after 4 appointments and more than a month of waiting, we finally got it to work. Recently our doorbell broke and we have some squeaky floorboards. One of the toilets clogged so severely that it had to be replaced-- and the plumber found a cleaning tablet (like a Vanish drop in) stuck in the pipes. We are the first owners, and we have never used them, so that was weird. Century Communities has been responsive in all cases, and although I have had to be very strong advocate for our repairs, everything is coming along. I would have to say, though, that we have had no less than 10-15 appointments in our four months to have things repaired and we are still in the process of getting some of the things fixed. What we love is the layout of our home, the options that we were given for upgrades and even much of the standard features, are quite beautiful. Our construction manager, Joel, has been super attentive, and he always greets us with kindness. He inspires confidence that (eventually) our repairs will be done correctly. I love the neighborhood, our neighbors, and have had a generally pleasant experience with Century. I noted a lot of the construction issues above because that is the area that I wish that there was improvement. I understand that the builders have to meet schedules, but taking a little extra care will make a huge difference to your customers. And in the end, you won't have to spend time or money making repairs for some of the sloppy finishing work. ... More

Century Communities responded:
Elvin, this detailed feedback is exceptional -- highlights the good and the areas we need to improve. We are taking it to heart. We contacted Joel after reading your post and there are two remaining items (a stair cap along with a floor pop repair). The East Garrison neighborhood is something straight out of the movies -- it's iconic and serene. A sincere congratulations, Elvin! ... More

star-rating satisfactory

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gurcharan S.
  • Fresno, CA
  • July 28, 2019

good location

Century Communities responded:
Yes it is. :)

star-rating New Home Purchase

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Barry W.
  • Cumming, GA
  • July 22, 2019

Century provides good value for the purchase price. Builder seems to rush to complete the house. Quality control of sub-contractors could be better. Attention to details in finish work is needed.

Century Communities responded:
We're striving to always improve, as homes are still largely assembled by people. That said, appreciate the time you took to give feedback. Thank you, Barry.

star-rating Century Communities - Did what was promised.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Andrea M.
  • Soledad, CA
  • July 16, 2019

Did what was promised. Smooth process from reserving our lot to designing our interior. Response time was quick. Any issues we had were addressed and fixed right away

Century Communities responded:
Andrea,

That is what Century strives to do everyday. We are glad you are happy.

star-rating Century Communities - I think that some options should be offered basically.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Hyunsuck L.
  • Cumming, GA
  • July 16, 2019

I think that some options should be offered basically.

Century Communities responded:
Hyunsuck-
Thank you for sharing. Lots of decisions go into options but we'll pass on your thoughts.

star-rating Century Communities - Nice home.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Phil R.
  • North Las Vegas, NV
  • July 14, 2019

Nice home. Issues with work quality and warranty department.

Century Communities responded:
Phil-
If you have any concerns contact the Las Vegas Division office and ask for Stephanie or Claudia.

star-rating Excellence

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • North Las Vegas, NV
  • July 12, 2019

Century standard materials in the house start high and upgrades just exceed from there. Gorgeous design and detailing.

Century Communities responded:
Thank you for sharing.

star-rating Century Communities - Our sales person and construction foreman were super with providing

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Richard ..
  • Fairburn, GA
  • January 14, 2021

Our sales person and construction foreman were super with providing us with answers to our questions and keeping us informed on the progress. The home plans includes many items geared towards over 55 adults. However, there are several items they could also add. Overall, we are pleased with our purchase. ... More

Century Communities responded:
Richard- Thank you for taking the time to share.

star-rating Century Communities - Overall our experience was good.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Colorado Springs, CO
  • January 07, 2021

Overall our experience was good. Our sales agent was very friendly. Our only complaint is some miscommunication with selections such as the exterior color of our house (we were told it was going to be one color and it ended up being a different color- we don’t mind the color so it ended up not being a big deal). We also didn’t appreciate the quality of the fixes requested at our blue tape walk through. Most weren’t fixed even after our final walk through and even then we felt like a lot of them were just quick fixes that didn’t last long. But the structure/ size of our house & yard is great for what we paid. ... More

star-rating Century Communities - Good job great experience with you guys

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Fresno, CA
  • November 17, 2020

Good job great experience with you guys

Century Communities responded:
(:

star-rating Very nice subdivision

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Linda ..
  • Canton, GA
  • November 10, 2020

Convenient, centrally- located subdivision, in a quiet, low key neighborhood. Love the privacy! Good looking house fronts offering perfect size lots and cute porches. I love my new home!

Century Communities responded:
Wonderful to hear Linda. We are happy that you're happy. Welcome home.

star-rating Exceptional design and concept.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Nadeem ..
  • Dallas, GA
  • November 10, 2020

Great community and excellent design of the houses and layout of the site and plan. I like the open concept houses and we love the plans. They are extremely functional and practical for 55+ community. Our sales experience and working with the team during the construction phase was very smooth and we were involved every step of t he way. Quality of workmanship and some materials has room for improvement. these are minor things but collectively leave some not so good impression. Particularly the electrical fittings/sockets installation could be better. ... More

Century Communities responded:
Nadeem- We are happy that you're happy. Thank you for the candid feedback.

star-rating Very late on fixing the issues reported

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 1

  • Pushminder G.
  • Kerman, CA
  • July 14, 2020

I can understand that the coronavirus pandemic has affected all companies, but we reported the issues a few months back and not much has been fixed. We were told that as soon as workers for different things (tile grout, cabinets etc.) become available the issues would be fixed. They keep building more houses in our community, which means thise workers are back, but our issues haven’t been fixed. Really bad customer service on this front. ... More

Century Communities responded:
Pushminder- Thank you for your patiance during the current conditions we're all going through with the COVID19 epidemic. With regards to seeing the trades building homes and service techs servicing homes. We are still building homes through state/federal guidelines where they have little to no contact with the general public. The service side of bussniss is different as they would generally have direct contact with homeowners. State and federal guidelines are used here as well but also each company has its own response allowing it's personal in someone's home. We are working with the trades to expedite warranty claims as quick as possible. ... More

star-rating It’s been okay.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 2

  • Andrea R.
  • Seguin, TX
  • July 14, 2020

My only main issue is the communication and getting a timely response. I need a few things done that weren’t completed at closing. I did what the builder said and filled out a water try claim and still haven’t heard back. They wanted me to wait to do the new home evaluation until after they completed the tasks but it’s been almost 5 months. I’m over it. ... More

Century Communities responded:
Andrea- We will contact the divison to make contact with you. The COVID19 has made it difficult for everyone in home building to expedite work orders. We assure you though we will get your concerns addressed. ... More

star-rating Hiddenbrooke

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Thomas G.
  • Seguin, TX
  • June 09, 2020

Great value for price.

Century Communities responded:
Thank you Thomas for sharing your thoughts

star-rating Everything was good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Jose G.
  • Parker, CO
  • May 05, 2020

Everything was good

Century Communities responded:
Well, that's good to hear Jose

star-rating Century Communities - Solid home for best price

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Aurora, CO
  • May 05, 2020

Solid home for best price

star-rating Century Communities - Check everything before the final closing date!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Alden W.
  • Atlanta, GA
  • April 28, 2020

Check everything before the final closing date! A few things that I have a problem with that I overlooked while doing my walk thru. Overall though, I’m happy with my purchase.

Century Communities responded:
Alden- Good message to share. We are happy to know your happy with Century Communities.

star-rating New Home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Shannon K.
  • Buford, GA
  • April 09, 2020

Communication was very good throughout the entire process. Reasonable price for model homes available. Disappointed that builder allows for same models side by side with different elevations. Craftsmanship of tradesman was solid throughout the process until a few weeks before closing, seem to rush to complete on time leaving unfavorable construction defects that needs correcting. ... More

Century Communities responded:
Shannon- Thank you taking the time to reflect on your building process and where your are now. Your feed back means a lot to us and we use it to only get better everyday. As for items still needing attention please visit our web site page www.centurycommunities.com you will see the homeowner tab at the top. that is where you will submit a work order and a rep will contact you. ... More

star-rating Great overall experience

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Michael T.
  • Henderson, NV
  • March 11, 2020

The house buying experience with Century was great. The only issue I've had is after my walk-thru, things that were supposed to be fixed or repaired, was not. I will be getting it all fixed and completed I hope before my one year warranty expires!

Century Communities responded:
Hello Michael- Thank you for sharing. If you items that are still outstanding from the walk through please submit a claim at www.centurycommunities.com and find the homeowner tab at the top of the page. ... More

star-rating Century Communities - The building process was easy and done in a timely manner.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Elizabeth M.
  • Magnolia, TX
  • March 10, 2020

The building process was easy and done in a timely manner.

Century Communities responded:
Elizabeth- Thank you for sharing.

star-rating Good

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Felipe D.
  • Las Vegas, NV
  • February 12, 2020

Overall okay experience. Not the worst but not the best.

Century Communities responded:
Felipe -

Thank you for your honesty. Century strives to make your experience the best. Your comment allows us to train our teams to make sure we go that extra step.
... More

star-rating Century Communities - Painters have not done a good job

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Juan H.
  • Fairburn, GA
  • January 28, 2020

Painters have not done a good job

Century Communities responded:
Juan -
If you haven't talked to your rep about this please visit www.centurycommunities.com and open another work order to review your concern. At the end of the day we want you to like your finish product.
... More

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Jeran .
  • Murfreesboro, TN
  • January 14, 2020

Was not a bad a horrible experience. A little rocky in the end getting some things fixed. We are enjoying our home. We’ll know better next time how to handle the process.

Century Communities responded:
Jeran-

Sharing your experiance helps us get better at what we do. Bottom line, that's what we strive to do everday. Thank you.

star-rating Quy L Phan qsee

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Quy L.
  • Mcdonough, GA
  • December 18, 2019

Not happy, tiles are not done correctly, some part of wood floors are showing gaps. Dish washer is leaking, one lignt in the kitchen is not matched with the rest. Tiles and floors are not properly cleaned. Stain that won't come off.

Century Communities responded:
Hello Quy-
If you haven't reached out yet please go to www.centurycommunities.com look at the top where it says homeowners and put in a service request so a service rep can come by and look at your concerns. Thank you for sharing.
... More

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