Century Communities

star-rating (610 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 610 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

610 Reviews - 121 Communities

5 ★(265)

4 ★(119)

3 ★(98)

2 ★(55)

1 ★(73)

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

star-rating Phillip (GC) was awesome. Brad (Salesman) horrible. Overall quality of house is good.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Richard ..
  • Buford, GA
  • November 03, 2020

Phillip was awesome and answered all questions. Still not happy with color odf stairs and does not match rest of floors but told nothing can be done. Brad just did not know enough and really did not show that he cared. Overall we like the house and not to many issues. I think the overall cleaning should be clean not just a check the box activity. ... More

star-rating Not a bad area for a house

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • Anonymous
  • Lacey, WA
  • July 28, 2020

Well to be honest, this is my second brand new house, and I wish I can have some of the things I have in the other one. Some of the materials are cheap, can’t say is bad constructed no issues there. Now for the flooring, cabinet, toilets, faucets (kitchen and bathroom) can be way better for the price we paid, not even included a ceiling fan, everything has to be an upgrade than when they come up a lot in price, the lots are so small that literally I can see my neighbors and talk to them and the way the do our back that is looking to the neighbors, no privacy there at all. Houses are very roomy, but I wish the pantry was bigger than what it is. But over all, is not bad a beautiful home with cheaper materials that in couple of year need to be replaced. ... More

Century Communities responded:
Thank you for your feed back. We will forward your experience on to the right departments. We're glad you are overall happy with your home.

star-rating Century Communities - When I moved in my house there was blue tape still all over the

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Jonathan D.
  • Seguin, TX
  • July 02, 2020

When I moved in my house there was blue tape still all over the walls. My closet rods are not cut properly, and the caulking was not cleaned properly. There was scrap would in my backyard and the workers left nails and small pieces of wood in the yard. They acted as if they wanted my home to be perfect in every way and promised it to be cleaned properly and it was not. I was also promised a gift card for touch up paint. I still have yet to recieve that. The homes are beautiful and quality is great but they were very careless in making my home move in ready. I trusted them to ensure my house was ready and it was not. The office staff is wonderful though. Wendy was super helpful and we appriciate her helping us through the process. ... More

star-rating Can’t get anything fixed ever

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Eagle Mountain, UT
  • June 15, 2020

Take them forever to get anyone out to fix something we have leaks in our shower and bathtub that have never been fixed and just recently with our sprinklers multiple times I’ve been told that someone would be out today and still no one has ever showed up. ... More

Century Communities responded:
We apologize for any delays. Since everything was lockdown because of the COVID19 all builders are playing catch up. water leaks do take priority so please submit a work order at www.centurycommunities.com so we can expedite that. ... More

star-rating Century Communities - My house had some repairs to do since day one and after 4 months

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Sergio C.
  • Las Vegas, NV
  • June 15, 2020

My house had some repairs to do since day one and after 4 months I’m still struggling to get them fix.

Century Communities responded:
Sergio- with the COVID19 we have been experiencing delays in service. We are working dilligently at getting caught up. Thank you for your patience during this unpresindent time we all are in. ... More

star-rating Make sure you ask lots of questions.. get it in writing!

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Amanda A.
  • Murfreesboro, TN
  • June 09, 2020

Make sure you get a plot survey with all easements and walk the lot with property lines marked. Take pictures and get everything in writing. Check in and walk the lot and home about every other week to check for mistakes, things that got overlooked, or poor craftsmen-ship. Do not sign off on anything if something is incomplete. ... More

Century Communities responded:
Amanda- thank you for taking the time to give your feedback

star-rating Builder Grade

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • John R.
  • Port Orchard, WA
  • April 28, 2020

Plus: new house, lot of square footage. Minus: very small lot, very restrictive CC&Rs, relatively cheap details, such as low-grade carpet, laminate floors, no handles on cupboards, formica counter-tops in secondary bathrooms. Low water pressure. No door out of garage. Development is pretty far away from any service, other than the golf course. ... More

star-rating Issue with piles of dirt under the carpet

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Tina S.
  • Colorado Springs, CO
  • April 27, 2020

I love my place but my only issue is walking through my house on the carpet is I keep walking over bumps in the carpet that I can only assume is dirt. I have been placed on orders for the Army and when I return home this week I will put in a warranty request form. ... More

Century Communities responded:
Just in case, here is the web page to do so. www.centurycommunities.com look for the homeowner tab at the top.

star-rating Not completely happy with our finished product

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Duluth, GA
  • April 14, 2020

Although overall, we love our home, some of the workmanship is spotty at best. We were not given all design options available to us. We still have foreign debris behind our home, along with dying trees. Some of the plaster and caulking is not aesthetically pleasing. HOA fesses are super high, but I don’t see much maintenance being done, besides grass cutting. There are no set parking spaces in the front of the homes, so people are parking wherever they want, in front of private homes. On a positive not there are some great aspects about the home like our tiles fireplace wall and the open floor plan. ... More

Century Communities responded:
Thank you for your candid feedback. For some of the items mentioned above please go to our website at www.centurycommunities.com. Go to the home owner tab at the top and submit a work order. We want to make sure everything that your taken care of. ... More

star-rating Be Very attentive

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Missouri City, TX
  • April 07, 2020

The homes built are very beautiful and well built, they have very low attention to detail with closing issues. Lots of dust everywhere, no filters were in the hvac system, sprinklers were crooked, underneath the bannister were not painted

star-rating My review

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Jose A.
  • Springville, UT
  • January 28, 2020

We love the house but there is just some issues with the way it was put together. The flooring isn’t the greatest and finishers should have definitely taken more time. The cement foundation isn’t flat, you can feel sink spots in the kitchen and by our front entrance way. Our carpet keeps lifting up, and strands of it keep coming off. It has already been stretched and we even chose upgraded carpet. The bathroom flooring was torn but was recently replaced and our master bath has water damage and is lifting up but I believe it is scheduled to be fixed. The doors don’t open properly and one of the doors even broke off of the hinge. Once again we love the house but there is just a lot of issues that need fixing ... More

Century Communities responded:
Jose -

If you haven't already please visit our website at www.centurycommunities.com at the top of the page there is a tab that says homeowners. Click it and open up work order so we can get in touch to schedule an appointment to review your concerns.

We do love that you love your home and we want you happy.
... More

star-rating Move in

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Brant S.
  • Las Vegas, NV
  • January 14, 2020

Was not ready when we did walk through. Rushed move in date

star-rating Century Communities - No mail box so farNo one takes responsibility Blame others

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Gopal P.
  • West Jordan, UT
  • January 13, 2020

No mail box so far No one takes responsibility Blame others “Not my responsibility “

star-rating Happy with our experience but did not go without issues

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 2

  • Anonymous
  • Herriman, UT
  • January 10, 2020

Had some minor issues with being told one thing and it not happening.

Century Communities responded:
Please go to www.centurycommunities.com and open up a work order.

star-rating Materials used are not good quality

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Tumwater, WA
  • December 11, 2019

Make sure to check kitchen counters, cabinets before and after purchase.

Century Communities responded:
Thank you for your feedback.

star-rating Mixed Bag

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Monument, CO
  • October 08, 2019

I paid a fair price for my home and have a high level of trust and respect for Danielle and Jim, my sales people who went above and beyond. The design center was on point too. Most of the home was constructed well, and we visited every weekend to ensure it was. On the down side, several closings were rushed to make Q2 numbers. As a result, some finish work was rushed and there's no sense of urgency to fix things on the punch list from our final walk through or from our followup list provided to construction the week after moving in. That was three months ago. We've been patient, but it's time to re-submit things through the warranty website in the hopes of faster resolution. Also, I can not recommend financing through their lender, Inspire. Despite a nine-month lead time, they didn't start paying attention until 2-3 weeks before closing, making for a chaotic, delayed closing. ... More

star-rating Two things

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • Braselton, GA
  • September 24, 2019

We had a catastrophic landslide that washed away our side yard due to careless excavation on the lot next door. Accidents happen, but when it took over five weeks of asking, begging and finally threatening legal action, for them to replace the land our opinion of Century deminished greatly. The other thing that really irked us is our agent worked hard during the sales process. She deserved every dime of the commission on the $325K+ home but Century only paid commission on the base price of the house (around $260k) claiming they don't pay commission on options. I'm sorry, we paid for options along with the house...it was a really dirty way to do the deal, especially since they never mentioned it until she got the check at the closing table. Integrity is everything in business. To give credit where it is due, their service manager is their only saving grace. He has been attentive in fixing the punch list items and warranty issues. ... More

Century Communities responded:
Thank you for your feed back. All your comments are passed on to the division.

star-rating New homeowner

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • John P.
  • Monument, CO
  • August 30, 2019

The sales staff was great. The closing process took far too long. The GC doesn't have much of a customer service attitude. The overall home is great, but the quality of work on small details is disappointing. Frustration with getting items, identified in final walk-through, fixed in a timely manner. ... More

star-rating More quality needed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Sholana D.
  • Leander, TX
  • August 27, 2019

I wish you all would take more time to increase the quality of the home and the process.

Century Communities responded:
Sholana Day,

Thank you for letting us know. We strive everyday to build a quality home and in a timely manner but it's good to hear feed back like yours.
... More

star-rating Quaility Needs Improvement

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Brandon G.
  • Atlanta, GA
  • July 23, 2019

Once you actually move in you really start to notice how bad some of the workmanship is. The painting and drywall work especially! When the evening sun shines in the window you really notice how bad it looks. I had overspray and drywall dust everywhere that I'm still cleaning. This would not be my 1st choice for another home builder. ... More

Century Communities responded:
Brandon, thank you for reaching out. We understand that our local team is scheduled to meet w/ you next week regarding your concerns.

star-rating Great design and high quality home

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Anthony L.
  • Las Vegas, NV
  • September 30, 2020

builder is not responsive to requests for fixing things (touch-up, cracked, etc..)after moved in. It has been 3 months and there is no response to the requests. Electrical outlet and ceiling vent were not mounted and dangling during move in. Debris and trash were left on the side yards. ... More

Century Communities responded:
Anthony- we will inform the Division. If you haven't used the website, please submit all claims at www.centurycommunities.com Their is a tab at the top that says homeowners. ... More

star-rating Century Communities - Be more responsible on warranty requests.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Missouri City, TX
  • July 08, 2020

Be more responsible on warranty requests.

Century Communities responded:
Due to the COVID19 we have had a back log of work orders we couldn't get to becasue of state and federal quide lines. We are now working diligently to get to all of them. Thank you for your patience during this difficult time we are all going through. ... More

star-rating Problems from the beginning.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Fulshear, TX
  • June 08, 2020

Bought the house in February. Since then the backyard does not drain properly. When the neighbor waters their lawn their runoff comes into my yard and stay there for days. Landscapers have tried twice to fix it they have failed. I now have a crack in the foundation all the way to the ground and the bricks are coming off on that corner. The ground water is coming up through the crack and continuing to increase the crack damaging the foundation even more. This is an extremely expensive fix.This house is only about four months old. This is ridiculous to have all these problems on a new house . I am not happy with my purchase. ... More

Century Communities responded:
Please submit a warrenty claim again to www.centurycommunities.com

star-rating Slap and Dash

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Nathan M.
  • East Garrison, CA
  • April 14, 2020

The staff at all levels are friendly. The model homes while nice, really are a basic track homes built with cheap materials in a pretty community. "Upgrades" will get you more of an acceptable quality, but many should be standard. I did get a considerable amount of upgrades, but have also put a lot of extra work into making this a great home for the year 2020-work that should have come standard or at least have been an option for upgrades. The lack of sound insulation in the walls is egregious and some of the mandatory choices in packages during the design phase are obtuse. Also, the HOA's major lack of involvement can be frustrating with some neighbors being irresponsible. For all the money Century Communities is making on this community, accountability should be a priority there. The area is beautiful and with some considerable work, the houses can be as well. ... More

star-rating Second Review on new house purchase

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Daniel R.
  • New Braunfels, TX
  • March 31, 2020

1. We are generally happy with our new house purchase. There were some minor repair details that had to be addressed, and after a number of calls to builders the repairs were done. Kudos to Joe. 2. The Home Owners Association company surprised all new housing tenants with a seemingly arbitrary increase that was done without any prior notice or explanation in writing. ... More

Century Communities responded:
Daniel- we are glad your minor repairs were taken care. Thank you for working with us during this unprecedented time we are all going through. Also remember, you can go to our web-site at www.centurycommunities.com to fill out a work order. ... More

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