Century Communities

star-rating (610 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 610 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

610 Reviews - 121 Communities

5 ★(265)

4 ★(119)

3 ★(98)

2 ★(55)

1 ★(73)

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

star-rating Not the best

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • North Las Vegas, NV
  • April 07, 2020

I moved in December of last year and while i love the house and community i can’t say i love the company. The lot was not well kept while construction was going on so when remodeling i found Gatorade bottles and miscellaneous hardware and tools in my walls. I’ve only remodeled the bathroom so i could only imagine the waste in the other walls. They damaged two out of three tubs when they brought them in and only repaired them. Kind of disappointed with that but they were decent repairs. They also damaged my front door when putting in the door knob and have yet to come repair it. There were scheduled times to come and fix it but showed when outside of that time and i wasn’t home. They gave me an incentive for moving in which was nice. If it wasn’t for my realtor i don’t know that i would’ve actually chosen this company. ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Fresno, CA
  • January 30, 2020

We were very excited to move into our new home. However there were several issues, from big stains of paint on every single room with carpet to brand new walls with bad repaired holes. The rack on the laundry room was installed up side down, some cabinets have waves inside, the heater didn't work, there was a water leak on the master shower, the garage door opener motor had to be replaced, the solar system still doesn't work, there was a missing lid on one of the air vents, and some other minor issues. We had a good responsiveness to the big issues that absolutely needed to be fixed, however it cost us several hours away from work and the inconvenience that comes with repairs. Issues like the waves inside the cabinets were addressed with a "maybe in the next 3 months" and "we'll call you". Issues like the paint stains on the carpets and the bad hole repairs were completely ignored. In general, the details inside the house were installed very poorly and the quality of the materials is not the best. ... More

Century Communities responded:
For any items of concern or items you would still like addressed open a work ticket.

www.centurycommunities.com go to the top of the page and look for the homeowners tab. Click it, then open up a work ticket.
... More

star-rating Super disappointed with the follow through on the issues that the house has

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Rana L.
  • Tumwater, WA
  • December 12, 2019

Upon moving in, we noticed multiple sections of flooring in both downstairs kitchen and upstairs bathrooms were faulty. We contacted them and they brought glue! To fix it. As one imagines this was not the right solution. So I then went through the website and requested for these issues to be fixed. They came and looked and said it would be, and never followed back. I then contacted them again and was told someone would call and schedule it and we still have not heard back. Also upstairs bedroom flooring has a major drop in the floor and that issue is still unresolved. After talking to other century community home owners I’ve been told this is common and they avoid fixing it so you forget and then the warranty is up! I however will not accept that as a solution! ... More

star-rating Do not buy with Century

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Aurora, CO
  • December 10, 2019

Sales and warranty support was good but as far as quality and workmanship goes, its terrible. Walls are misaligned, interior and exterior painting was terribly done. Word of advice, stay away and go with other builders.

Century Communities responded:
You can contact CenturyCommunities.com; and make a warranty claim if you would like a rep to take a look with you.

star-rating Century Communities - Great home design, Needs Improvement in Customer Service!

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Alpharetta, GA
  • July 09, 2019

Great home design plans, but needs improvement in creating value for homeowners in workmanship, responsiveness, and treating homeowner as a priority.

Century Communities responded:
Appreciate the feedback, and we would like more information to be able to better serve you. Unfortunately, the review is marked anonymous. Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can pass onto the division your concerns. Thanks for reaching out. ... More

star-rating Unresponsive after posession

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Mohammad H.
  • Fremont, CA
  • September 17, 2020

After posession of home, staff and management is unresponsive...Quality and craftmanship isnt high quality either, had quite a bit of chips and scratches, electrical malfunctions. Promised Google hub isnt ordered yet and I am still waiting to get it.

Century Communities responded:
Mohammad- We want to help, please be sure to submit any warranty requests through our portal at www.centurycommunities.com

star-rating Warranty

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Elizabeth, CO
  • May 12, 2020

The warranty department is a headache to work with. There is little to no communication between trades, warranty department and homeowner. Three times warranty work has be scheduled and no one shows up or notifies you of any cancellations.

Century Communities responded:
Thank you for your feedback. With the current COVID19 situation it's been difficult to schedule trades as they have been on lock down as well. We look forward to getting the green light to start scheduling you and others. ... More

star-rating Poor construction and Follow-Up

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 3

  • Felicia K.
  • Mcdonough, GA
  • January 09, 2020

The flooring in my bathroom is ripped behind the toilet. My carpeting has paint stains from painters and yet to be fixed. My cabinets are peeling The paint on front door is already peeling and I have only been in the home 3 months.

Century Communities responded:
Felicia, please visit our web-sight at www.centurycommunities.com. at the top of the page there is a tab for homeowners. that is where you can open a claim and a tech will schedule a time and day to review your concerns ... More

star-rating 6 month review

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Kondal Y.
  • Pflugerville, TX
  • December 18, 2019

Quality below average, response to issues and follow up update not met expectations

Century Communities responded:
Kondal -

After speaking with the team they have been working closely with your tenet and she is happy with everything any items that have come up the team has taken care of them.
... More

star-rating Poor response to warranty

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Salt Lake City, UT
  • August 13, 2020

I made a claim in four issues one month a go, they tell me will take from 2 to 4 months for get my claims. Deck never get cure the wood, they said they will coming but so far nothing, once you got the home feel like "I dont need you any more, let me sold more homes let me a lone" ... More

Century Communities responded:
We feel your frustration. This COVID19 has hit our industry hard when we were shut down 2+ months by state and federal decree. Now that some of that has been lifted we are working diligently working on the back log. If it's an emergency. (water leak no heat/AC) please use our web site at www.centurycommunities.com and submit a work order. For your other stuff we will get to you. ... More

star-rating Cheap quality builder and no responsibility for critical issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Saikiran P.
  • Austin, TX
  • March 24, 2020

Within 2 months of move in, faced all kinds of issues. Smaller issues are taken care in warranty, but there are some major issues which requires some attention from Century which never happens. They acknowledge it's an issue but no clear communication on how and when its going to be fixed. ... More

Century Communities responded:
Saikiran- After talking to the team they have addressed your concerns stated above and the only outstanding thing left is the back yard which as agreed we are waiting for the spring for the right conditions. ... More

star-rating Needs to use better quality materials

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Springville, UT
  • March 18, 2020

The quality of the materials used (ie. extremely loud furnace, cheap carpet, poor functioning drawers, thin walls, stucco mistakes, external paint mismatches, etc.) have been very disappointing. We have had to fight to have some of these looked at and some they won't do). The builder was amazing, but the company is too big to serve you in a personal way. ... More

Century Communities responded:
Thank you for your feed back- Everyday Century works to make the homeowners experience a good/great one. We are truly sorry yours didn't go that way. If there are things that still need to be completed please go to our web-sight at www.centurycommunities.com and find the homeowner tab and fill out a claim. ... More

star-rating Wouldn't build with Century Again

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Jason W.
  • Arvada, CO
  • October 15, 2019

Sales process was good. No issues. The superintendents did not seem to care about quality or schedule. Major issues were still being addressed even on closing day...it was a 9-19 month build from contract to close...there should have been plenty of time to address issues in that time. Still dealing with quality issues. Several warranty items have been easier since closing. The warranty team has been fantastic and responsive. ... More

star-rating Quality home but poor customer experience

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Jeanett J.
  • Nashville, TN
  • August 05, 2020

This was our third new build; all 3 homes we picked everything out and went through the whole process. Of the 3 different builders I would rate Century's material quality highest but their customer service the poorest of all 3 experiences. The good: -Quality of the home and well thought out floor plan. -Initial signing and agreement went smoothly. -Flexibility in most of our choices and upgrades with quality brands. You will find out later some neighbors were allowed to do things you asked for but were told not possible. -Design person was fun to work with and had good input. We’ve had no regrets since moving in on our choices. -The local Division President is responsive and gets actual answers when you have to escalate issues. The bad: -Onsite team lacks project management and time management skills. You may close with homes that signed 2 months after you. In month 7 of 8 in our process they started to blame it on the tornado, then Covid when obviously the delays began well before March (we closed in mid-April). The lack of professionalism and transparency was insulting at times. -If you use your own title company, be prepared to be treated poorly by their title company as well as the onsite relator. On closing day our company were not given any keys for us, so I text the onsite relator. I received probably the rudest text ever in a business transaction back stating she had told us exactly what to do and was very frustrated in her response. Keep in mind, she would have told us this during the initial start of the process which 8 months had lapsed from if she did. Also, the title company didn’t end up following the supposed process we were given by both. -Walking into our brand new home the first thing we notice is a smell and found our half bath had been clogged by someone. We contacted the onsite construction manager and asked them to come and plunge it. He said they didn't have a plunger and never sent anyone. So we bought a plunger, and plunged someone else’s mess on our closing day. We had to call their plumbing company the same weekend because when we flushed that toilet the next day, it caused water to flood our walk in shower while I was in it. Turns out, whomever clogged our toilet also tried to flush a rag or two down which finally pushed itself through the tied pipe system. -Our inspector found mold in our crawl space and attic before close. Century sent out a company to treat the wood but after moving in we found standing water in the crawl space. The ground was not graded correctly if at all and the positive drain was not actually catching and draining the water. It took a landscape company to tell the onsite construction manager we were correct and they had to put in a permanent sump-pump. This was after 3 weeks of the onsite construction manager treating us as if we knew nothing and were being over dramatic about the water issues, explaining his own home had similar issues that he’s never dealt with as if that were comforting. They had to treat the mold in the crawl space a second time. Century said they would provide us the documentation from the mold company but never did. -The flashing on our home is very thin metal or aluminum, put up with exposed nails and isn’t holding up to the elements. It was redone several times before we closed due to waves and swelling throughout and was back shortly after moving in. If you walk the neighborhood, all of the homes have this problem so I do not foresee Century doing anything but put up the same material when we submit warranty requests. Concrete siding trim would have made a lot more sense for Tennessee heat. -Upstairs thermostat was installed on the attic space wall. As the day heats up, the thermostat reads on average 7 to 11 degrees higher than it really is causing our AC to try and run nonstop. We purchased thermometers to lay around upstairs and have to check all day and keep adjusting the temp to keep the unit from running continually. We’ve had some high electric bills due to the issue. The AC company came out confirming what we'd already figured out and put up more insulation tape but it didn’t fix the issue. The other option the AC company suggested was moving it to another wall but we'd have to work with Century to send out a sheet rock repair person to patch the hole the AC company would leave. Based on another neighbors experience for sheet rock repair it’s not something we’ll deal with through Century. -The warranty process is not organized. Due to Covid the warranty manager didn't come to our final walk but we also never got a phone call, email, introduction, or any instructions. We figured out how to submit warranty tickets from other neighbors and eventually worked with the warranty managers assistant who is seemingly overwhelmed with our community. In general, it takes a lot of follow up with Century and the contractors to get things repaired. Considering the state of our economy we try to be understanding about it, but they seem to have no organization system to monitor our tickets. Buyers should receive a hard copy of the HOA rules and warranty information before or during close. All in all, we didn’t have a good experience and wouldn’t work with this builder again unless they create an actual process that works and train professionalism to their teams. The quality is mostly there in the home, just not the experience. ... More

Century Communities responded:
Jeanett- thank you for your detailed candid experience. We have forwarded this to the team leadership in your state to review and get back to us.

star-rating Review

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Jose D.
  • Ripon, CA
  • July 14, 2020

Disappointed with some of the materials used in home. Takes a long time to get things fixed

Century Communities responded:
Hello Jose- with the current COVID19 we are experiencing slower than usual turn around times. We are working diligently through this epidemic to work on turn around times. ... More

star-rating Nice home, ugly process.

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Jules G.
  • Henderson, NV
  • June 10, 2020

From the initial agreement documents (80+pages), to the lender they required me to use in order to get the incentives, to the punch list items, I have been frustrated beyond ever being able to enjoy this home. The owners are lawyers and their contract was an unconscionable document. I should have had an attorney review but of course the agreement had to be executed then because they claimed it would be sold that day. High Pressure tactics. Punch list items have never been addressed partially because of the pandemic, but after submitting requests thru their online warranty portal, I have yet to even be acknowledged after more than a month. The lender is a subsidiary of Century and I had to use them to benefit from the incentives. They are incompetent at best. I have initiated more than a dozen home loans in the past, have an 800 + credit score and have never ever before been treated so poorly. They asked for document after document within 24 hours of closing, leaving no time for me to provide them, all thing that were easily produced weeks earlier. Stressful and frustrating to the end. They went so far as to make me sign a document at closing that I would provide additional proof of income after the loan funded!!! Of course within weeks they sold the loan to another bank but refuse after written and verbal requests to call the loan satisfied. So for 3 months now I have 2 mortgage loans on my credit file. My advice is to run away...there are other builders ... More

star-rating Century Communities - Poor planning of community and parking

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 5

  • Kevin A.
  • Chino, CA
  • March 12, 2020

Poor planning of community and parking

Century Communities responded:
Hello Kevin, thank you for sharing. Please keep in mind that layout of the community and parking is something that the city dictates or says we have to do in the city planning department. ... More

star-rating Lies and Failed Promises

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Edward W.
  • Murfreesboro, TN
  • January 07, 2020

We were told a lot of things, that made us purchase. When it came time for all those things to happen, it was apology after apology. They fired our agent mid buying, never told us until we had a question to ask, and couldn’t get a hold of her. They used her as an excuse for the all ‘misinformation’. I still have never had a warranty walk through or explanation. I still have things they said ‘we will fix after closing’ that aren’t three months later. I love my home, but the buying, building, and post closing were all horrible experiences I feel because the lack of leadership and consistency here at Davenport and the salesmanship tactics to get you to buy. ... More

Century Communities responded:
Edward,
Thanks for your review. It's understood that you are working with Stephanie C. regarding your warranty items.
Thank you

star-rating Disappointed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Tatiana R.
  • Soledad, CA
  • December 08, 2019

We have had a ticket in for 2 cracked tiles in our kitchen for almost 2 months. Still havent been contacted. Our whirlpool microwave gave us issues the first week. Someone came out to look at it and he seemed to think it was the way we were closing our microwave. It clearly is not the way we are closing it. You should not have to hold your hand on the microwave door in order for your food to heat up. We continue to have the same issue. I have taken videos to show what we deal with. Our whirlpool dishwasher does not dry our dishes. It never has since we moved it. Its almost easier to work around all the issues because its clearly a waste of our time to take time off of work to have someone come take a look at our issues just for them to tell us...its normal or standard or its a user error. If you expect 5 stars please make sure our issues are fixed & not brushed under the rug. By talking to our neighbors, seems like this is a tread. They recommended we speak out and speak to lucus directly. I believe that will be our next step. ... More

star-rating Post sale

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • New Braunfels, TX
  • November 15, 2019

Post sale it has been hard getting info about anything. Barely know who services our HOA. No rule book about has ever been given. When we ask about fixing minor things we get the run around or they postpone. House is great but customer service is really lacking ... More

star-rating Issues

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 1

  • Jason C.
  • Fresno, CA
  • October 29, 2019

We are 3 months into our new house and have had many issues. Holes in the floor, broken cabinets, chipped counter tops, sprinkler issues, dish washer not drying and water heater not getting hot. Still none of these issues are fixed. Would not recommend this builder I have given calls about this over and over again still waiting. ... More

Century Communities responded:
Jason-please visit our web-sight at www.centurycommunities.com. at the top of the page there is a tab for homeowners. that is where you can open a claim and a tech will schedule a time and day to review your concerns ... More

star-rating Items STILL not completed

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Colorado Springs, CO
  • October 08, 2019

I have now been in my home for over 3 1/2 months and I still have issues not completed from the first walk-through. I have had two supers, spoken with two different managers, countless emails, and there are still issues remaining. Why???

star-rating No so much to talk about

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 2

  • Piyevsky d.
  • Las Vegas, NV
  • October 08, 2019

It’s started well but finish was dicey. Refund for poor workmanship is still pending after 4 months closing escrow

star-rating Not impressed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Ricky T.
  • Canton, GA
  • August 07, 2019

Started out good but now, four months in. Not impressed! Seeing / finding more flaws with the quality of workmanship. We had leak from the bathtub above the dining room which was fixed. However, we have seen no one to fix the water damage in the ceiling caused by the leak since it happened. We going on 2 months since that occurred. We starting to notice more flaws as well. Stair treads, gutters, lack of caulking, and other things here and there. Biggest concern for me is the amount of material I am discovering buried in the yard. Wire, silt fence, bricks, lumber, concrete, roofing and so on. Again, not impressed! But good luck this seems to be the norm! ... More

Century Communities responded:
Ricky, looks like we fell short and are deserving of the marks and comments. We understand that someone has since been to your home, including the resolution of the leak that occurred. We hope to be able to restore your trust in us with our most recent response. ... More

star-rating Century Communities - Seems to be over priced with the cheap Matte paint, that’s nearly

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Mitchell B.
  • Las Vegas, NV
  • June 10, 2020

Seems to be over priced with the cheap Matte paint, that’s nearly impossible to clean. The floors and countertops didn’t come sealed and must do that on your own. Everything about the house feel cheap.

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