Century Communities

star-rating (691 reviews in all areas)

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 691 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

star-rating

691 Reviews - 102 Communities

5 ★(297)

4 ★(143)

3 ★(112)

2 ★(64)

1 ★(75)

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

star-rating It was very rushed. They care more about the money than the quality, It was about closing out contracts at end of year

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 5

  • Angela Gomez - Montano ..
  • Denver, CO
  • March 05, 2021

I wish that i moved into my house with a smile on my face. What should have been a great experience was less than due to the amount of little things that have needed attention. Now the people who have been working with me to resolve the issues have been great. The builder and quality of their work has left a lot to be desired. ... More

star-rating Good House

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Jade Steven Karpicke ..
  • Peyton, CO
  • March 04, 2021

The house it’s self is good. The buying process was easy and swift. We’ve had a terrible experience trying to get our floors replaced, as the were warped from day 1. This experience alone makes it very hard to recommend century as a builder to my friends and family, many whom are in the market for a new home. ... More

star-rating Great house, but not without major frustration

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Richard ..
  • Dallas, GA
  • January 15, 2021

While our foreman, Rusty, has been very nice, we have had an incredibly frustrating first 4 months in our new home. There were things that needed to be fixed (mismatched shower tile, missing mortar in the stone fireplace, no Google Home equipment or information, etc. We had to basically harass everyone we could think of to get them taken care of. The most frustrating of which was the Google Home system. We were essentially told by Sales that this was not their problem. It was not until we went all the way to the Century Regional Manager that action was taken and we finally just last week received our equipment. There is absolutely no excuse for it to have taken 4 months. We know the product was not out of stock because we can find the unit in every Best Buy we have been in. We are still waiting for our front patio to be corrected. We were promised solid concrete and instead they included a planter area. Now all they will tell us is that the concrete company doesn't want to do it. We're not sure how that is our problem. All we are asking is for you to deliver on what you promised. We were told we would be left with small amounts of leftover interior paint, flooring, tile, etc. as well. We were not. The only thing we have is extra grout and a large amount of exterior trim paint. So overall, yes we love our home. In the end, it will all be fine. But no - it has not been a great experience working with Century, and we would not recommend them to others without warning about the lack of follow through. Either live up to what you promise, or don't promise it. It's so disappointing to feel like you're being lied to and taken advantage of. Regarding quality, there are a few things that have been a bit disheartening. For example, our mantle is absolutely cut crooked on the edge, but apparently that's just too bad. They refused to replace it. We'll have to try and fix it ourselves. I don't understand why they would install such a clearly subpar item. We're also not impressed with the quality of the cabinets. They look nice from afar, but as soon as you get close you can see numerous flaws that have just been painted over. And there are multiple small chips in our granite countertops, which is unfortunate. In a word, our overall homebuying experience has been meh. ... More

star-rating Only Wish Quality Matched Floor Plan & Location

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • David ..
  • Dallas, GA
  • January 12, 2021

Love the lot and floor plan of my home, but can't recommend the overall Century experience. From incorrect pricing provided by agents during the early home-buying process, to Century's inflexibility regarding even minor changes once the slab is poured, to poor quality of construction materials and finish work on the home, I'm beyond disappointed. (To be clear, my home is in Canton -- not Dallas -- Georgia.) ... More

Century Communities responded:
David- Thank you for taking the time to share. We strive to make every experience the best possible. If there is anything we need to address please reach out. www.centurycommunities.com ... More

star-rating Very Friendly

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Elise ..
  • Snellville, GA
  • November 19, 2020

Although Steve is very friendly and an overall nice person I am not happy. I think my house was built in a rush. I have a lot of things that needs to be fixed such as my floor, which is starting to separate. As you can see, I've only been in the house for a little over three months. My backdoor do not close properly, my closet door in the mud room do not close. ... More

Century Communities responded:
Elsie- Please go to our web page and fill out a warranty request. www.centurycomminities.com at the top of the page is a tab that says, homeowners. Thank you for sharing. We strive to do our best but looks like we fell short. We want to make it right and for you to love everything about your home. ... More

star-rating Century Communities - Quality of workmanship is incredibly poor but good response times

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Claremont, CA
  • October 24, 2020

Quality of workmanship is incredibly poor but good response times ......but still several unresolved issues

star-rating Needs Work

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Salt Lake City, UT
  • July 21, 2020

This company need to provide sales with correct information for clients. Follow through with incomplete items after move in . Fix warranty items within a timely manner. Employees need to be honest and trustworthy.

Century Communities responded:
We will share with the team your concerns and thoughts. Thank you for sharing.

star-rating This community does not respond to issues after move in as promised

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Michelle S.
  • North Las Vegas, NV
  • June 30, 2020

Website to report issues after move in states the community will respond within two business days. They haven’t responded at all. I’ve reached out to them twice once by phone and once via website and still no response.

Century Communities responded:
Michelle - We appreciate your feedback! We've identified an error our system. Should you need further assistance, please don't hesitate to reach out to our National Customer Relations Liaison Laura Adame @ 408.207.9483. ... More

star-rating Expected better quality for price paid.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • John C.
  • Houston, TX
  • June 09, 2020

I was really upset that I didn’t catch all the little details during the walkthrough but I was working 7 days a week and was tired at that time. As I got settled in I started noticing one thing after another. One warranty issue was resolved which was a ceiling fan that didn’t work. (You would imagine it would be tested during installation). I’ve submitted photos of all my issues (roughly 50 or so). I understand the Covid 19 situation put a damper on things but I’m still sitting in a home purchased at $205,000 that was done in poor quality. It seems as though it was rushed. ... More

star-rating Issues

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Carol G.
  • Leander, TX
  • April 14, 2020

Have had three different builder contacts over 6-month period. latest problem was an air conditioner issue called our contact was told to put it on the website, which we did, ended up fixing it myself it took a week for anybody to respond.

Century Communities responded:
Hello Carol, Thank you for sharing. I know during this COVID19 it's been hard on everyone and has delayed service performance due to trade availability. We shouldv'e been communicating with you more so you knew the status. We will communicate this to the team. Thank you for your patience during this unpresidented time. ... More

star-rating Community is good bot not satisfied!!

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Banuchander N.
  • Alpharetta, GA
  • April 08, 2020

Really liked the community and the neighbors, but not the Century communities !! You guys disappear once the house is sold and some employees are very rude!!!

star-rating Disappointed

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • Seguin, TX
  • March 31, 2020

Too many Homes going up at one time. The mess is compromising the value and look of my home. Issues are put on the back burner. I will never but a home again in a unfinished development again. I’m very disheartened and I put too much in this to do anything different. ... More

star-rating Responsiveness to issues

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Percy R.
  • Murfreesboro, TN
  • November 01, 2019

Issues I’ve had with my new home in July most of them are still issues

star-rating Century Communities - get all repair work in writing ,no verbal contact

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Billy M.
  • Conroe, TX
  • September 29, 2019

get all repair work in writing ,no verbal contact

star-rating Century Communities - Hard to get a person to spreadWith when something is needed.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • Mary ..
  • Littleton, CO
  • December 16, 2020

Hard to get a person to spread With when something is needed. And the issue submittal for Is less Than ideal and does not always get a result.

Century Communities responded:
Hello Mary. Please contact us at www.centurycommunities.com At the top of the page is a tab that says homeowners. Create a work ticket and we can schedule a tech to meet you and address any concerns. ... More

star-rating Issues

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Oscar M.
  • Las Vegas, NV
  • August 11, 2020

When I had my walk-through and final inspection I pointed out some issues that I want to be corrected and when I moved in those issues are not corrected. I’ve been addressed them to the superintendent and he said that he was gonna stop by and he didn’t come by then I submitted a request to be a century homes portal website and I still have not received notice of when they should be corrected I am now living there for nearly 2 months and still not one call on my pending requests ... More

star-rating Post purchase not so good

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Cheryl C.
  • Springville, UT
  • July 05, 2020

Several quality issues remain open for months. The lights have been flickering since move in and trying to get them fixed has been really nothing more than a blame game.

Century Communities responded:
Thank you for sharing Cheryl. If you're still having problems with the lights please submit a warranty claim to www.centurycommunities.com

star-rating Sweet and bitter

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Smyrna, TN
  • June 30, 2020

Love the floor plan but better communication and necessary information are lacking (and I'm being nice!)

Century Communities responded:
Thank you for sharing your thoughts. We strive to better ourselves through training and your example will be used.

star-rating Poor quality and workmanship

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Kamalaah H.
  • Concord, NC
  • April 10, 2020

The quality and workmanship of this home is horrible, especially the drywall work! We’re still finding a lot of issues that need to be addressed and fixed during our 10 month walk through! I’m very disappointed because I feel like the building process was rushed to close before the end of the year! The poor quality of workmanship is now showing! The house is beautiful, but we didn’t have quality contractors to build it! ... More

Century Communities responded:
Kamalaah, sharing your experience good or not to your satisfaction allows us to celebrate what we are doing right or correct what isn't. Remember to send in your work order request to address your drywall concerns to www.centurycommuities.com ... More

star-rating Not the best

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • North Las Vegas, NV
  • April 07, 2020

I moved in December of last year and while i love the house and community i can’t say i love the company. The lot was not well kept while construction was going on so when remodeling i found Gatorade bottles and miscellaneous hardware and tools in my walls. I’ve only remodeled the bathroom so i could only imagine the waste in the other walls. They damaged two out of three tubs when they brought them in and only repaired them. Kind of disappointed with that but they were decent repairs. They also damaged my front door when putting in the door knob and have yet to come repair it. There were scheduled times to come and fix it but showed when outside of that time and i wasn’t home. They gave me an incentive for moving in which was nice. If it wasn’t for my realtor i don’t know that i would’ve actually chosen this company. ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Fresno, CA
  • January 30, 2020

We were very excited to move into our new home. However there were several issues, from big stains of paint on every single room with carpet to brand new walls with bad repaired holes. The rack on the laundry room was installed up side down, some cabinets have waves inside, the heater didn't work, there was a water leak on the master shower, the garage door opener motor had to be replaced, the solar system still doesn't work, there was a missing lid on one of the air vents, and some other minor issues. We had a good responsiveness to the big issues that absolutely needed to be fixed, however it cost us several hours away from work and the inconvenience that comes with repairs. Issues like the waves inside the cabinets were addressed with a "maybe in the next 3 months" and "we'll call you". Issues like the paint stains on the carpets and the bad hole repairs were completely ignored. In general, the details inside the house were installed very poorly and the quality of the materials is not the best. ... More

Century Communities responded:
For any items of concern or items you would still like addressed open a work ticket.

www.centurycommunities.com go to the top of the page and look for the homeowners tab. Click it, then open up a work ticket.
... More

star-rating Super disappointed with the follow through on the issues that the house has

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Rana L.
  • Tumwater, WA
  • December 12, 2019

Upon moving in, we noticed multiple sections of flooring in both downstairs kitchen and upstairs bathrooms were faulty. We contacted them and they brought glue! To fix it. As one imagines this was not the right solution. So I then went through the website and requested for these issues to be fixed. They came and looked and said it would be, and never followed back. I then contacted them again and was told someone would call and schedule it and we still have not heard back. Also upstairs bedroom flooring has a major drop in the floor and that issue is still unresolved. After talking to other century community home owners I’ve been told this is common and they avoid fixing it so you forget and then the warranty is up! I however will not accept that as a solution! ... More

star-rating Do not buy with Century

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Aurora, CO
  • December 10, 2019

Sales and warranty support was good but as far as quality and workmanship goes, its terrible. Walls are misaligned, interior and exterior painting was terribly done. Word of advice, stay away and go with other builders.

Century Communities responded:
You can contact CenturyCommunities.com; and make a warranty claim if you would like a rep to take a look with you.

star-rating Century Communities - Great home design, Needs Improvement in Customer Service!

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Alpharetta, GA
  • July 09, 2019

Great home design plans, but needs improvement in creating value for homeowners in workmanship, responsiveness, and treating homeowner as a priority.

Century Communities responded:
Appreciate the feedback, and we would like more information to be able to better serve you. Unfortunately, the review is marked anonymous. Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can pass onto the division your concerns. Thanks for reaching out. ... More

star-rating Area sales manager was helpful, the construction manager was not

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Leander, TX
  • January 05, 2021

The integrity from one construction manager (CM) to the next within the same development vary significantly. A neighbor’s CM was incredibly helpful and went above and beyond. Ours simply was not and only did what he was asked for repeatedly and I ally told to do by his or her supervisors. ... More

Century Communities responded:
Thank you for sharing. We wish all matters to be resolved at the point of sale at the end of the day we are happy that your concerns were addressed through the manager. ... More

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