Dan Ryan Builders

star-rating (144 reviews in all areas)

What Homeowners Have to Say About Dan Ryan Builders in Raleigh-Durham-Chapel Hill

Read the 143 homeowner reviews of Dan Ryan Builders's new homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners rated Dan Ryan Builders an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Dan Ryan Builders’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.1 out of 5 stars
in the Raleigh-Durham-Chapel Hill area

star-rating

143 Reviews - 15 Communities

5 ★(75)

4 ★(35)

3 ★(13)

2 ★(10)

1 ★(10)

Quality 3.8

Trustworthiness 4.2

Value 4.2

Responsiveness 4.1

star-rating Dan Ryan Builders - I asked for some exterior things to be done before closing and

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • DURHAM, NC
  • November 04, 2020

I asked for some exterior things to be done before closing and they were not completed; I’m unhappy with that service. The loan officer that I dealt with was unpleasant and uncooperative- I would not recommend to others.

star-rating Dan Ryan Builders - Terrible craftsmanship!

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Michelle R.
  • CLAYTON, NC
  • August 20, 2020

Terrible craftsmanship!! Poor attention to detail.

star-rating Poor quality. Worst warranty management

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 1

  • Aleksei K.
  • Raleigh, NC
  • October 25, 2019

Really poor quality of the building. They keep saying that a lot of the issues can be fixed within a year of warranty. But the warranty management is absolutely not responsive. It took me a MONTH to get somebody on site to check the gutter. If you are buying a house from Dan Ryan, make sure everything is fixed before the closing because you are buying it "as is" ... More

Dan Ryan Builders responded:
We are very sorry to hear that you hare having problems with your warranty work being completed in a timely manner. Our Warranty Manager will be reaching out you to ensure that all items are complete. danryanbuilders ... More

star-rating You get what you pay for it !

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Bradley L.
  • Wake Forest, NC
  • August 27, 2019

New house with unfinished touches. Poor painting job, no attention to detail at all. My house was not even ready for first walk thru. Doors were left unpainted. It looks as they were rushing to finished. Floors have splashed paint that I have to clean. some windows are not leveled. ... More

Dan Ryan Builders responded:
Hi Bradley, We have been trying to contact you regarding your review but have been unable to. Please reach out to us at ncservice@drbgroup.com danryanbuilders ... More

star-rating Unresponsive staff and poor quality

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Balu M.
  • APEX, NC
  • April 10, 2020

To compete with other builders, Dan Ryan needs to step up the game and be a better customer oriented company.

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your concerns. Our Production Manager for your community will be reaching out to you in the next two business days to review. danryanbuilders ... More

star-rating N/A

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Jonathan F.
  • APEX, NC
  • February 19, 2020

They have no care for the consumer buying the home!

star-rating They don’t care about quality or the customer

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Wake Forest, NC
  • October 25, 2019

We just closed on our new home the end of June. So many things we are disappointed with. First, we had all 3 of our toilets used and not cleaned up whatsoever. Completely disgusting! Then Chandler tries telling us it was baby food. I mean, how insulting! We had to literally threaten to not close if the seats weren’t replaced. They were finally left hours after we closed. They wouldn’t even put them on. The paint and trim is SO sloppy! Clumps and bumps everywhere! There are two areas (that we’ve seen) on our cream kitchen cabinets where it looks like something was rubbed off and worn. Of course we didn’t notice at first bc our final walk through was so rushed. We had blue tape everywhere and even hired a babysitter to watch our toddler so we could focus. the very next day I came to see the house and every piece of tape was removed and they didn’t fix a thing! Even our last builder made sure our home was the way we wanted it and we thought Dan Ryan had a better reputation. Then just last week, my husband noticed that one of our outside windows is completely different from the rest of them on our house. I’m so beyond annoyed. It’s their job to make sure everything is correct and go over it in our walk through. He even left us there while we were still looking. And on top of that, they screwed up our landscaping in our front yard by putting two trees in front of eachother when the rest of the neighborhood has the other tree completely separated from the house. Just more and more money to spend fixing it. Never again Dan Ryan. Chandler always had an issue with my husband be he would call out the awful work and he would get defensive. Unprofessional and disappointing experience. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your experience with your new home. The Area Production Manager for your community will be contacting you to discuss your concerns. danryanbuilders ... More

star-rating not pleased really not pleased

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Keith David S.
  • MEBANE, NC
  • January 26, 2021

many open issues that was promised to be resolved, but have not resolved 3 months after closely.

star-rating Bad experience ever in my life

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Bedilu G.
  • GARNER, NC
  • September 01, 2020

The don’t wanna fix anything you find the defect and they are not professional and the lie to much

star-rating Dan Ryan Builders - It takes too long to build my house.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Peter A.
  • CLAYTON, NC
  • March 10, 2020

It takes too long to build my house. Quality of Materials and attention to details is below par. Awful

Dan Ryan Builders responded:
Peter, Thank you for making us aware of issues in your home. Our Production Manager will be reaching out to you to discuss. danryanbuilders ... More

star-rating Bad finishing and overall effort

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Ibrahim A.
  • Wake Forest, NC
  • December 26, 2019

I’m really disappointed in the finishing of the house. The paint job especially was really bad and makes the house feel old. Dry wall and paint on the doors is really bad. The drywall placed on the roof still shows even after they added the paint. The paint on the door is all unfinished. The electrician messed up all the wire connections in the garage. Even after cutting through the dry wall all over the garage to fix it, some wires don’t even work, the garage door opener for example. There is also a water leak in the corner of the bedroom downstairs. Overall a really bad experience for a new home. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your experience with your new home. The Area Production Manager for your community will be contacting you to discuss your concerns. danryanbuilders ... More

star-rating Dan Ryan Builders - My lawn is horrible, covered in weeds.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Nicholas L.
  • FRANKLINTON, NC
  • June 23, 2020

My lawn is horrible, covered in weeds. Some parts of the sod never took. I shouldn’t have to spend 1000 extra dollars on a lawn service company after buying a brand new home. The walls in my house aren’t straight. The ceilings also don’t form a straight line. The molding where the wall meets the floor is buckled in most places. There’s are only some of problems with the house. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your concerns. Our Production Manager for your community will be reaching out to you in the next two business days to review. danryanbuilders ... More

star-rating Review to Dan Ryan builders

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Ravindra C.
  • APEX, NC
  • May 05, 2020

1. Workmanship is poor. Contractors worked are inexperienced. No supervision what so ever. 2. Value for the price paid is very low. Sales person marketed some thing and delivered something else. Always push sellers to go for expensive options providing ugly base options. Equipment provided is age old and may not see in the market and do not even get parts. 3. Very poor. Always promise something and deliver something else. Marketing material show completely different that what delivered. 4. Very poor. Never respond to concerns either through phone or email. ... More

star-rating Dan Ryan Builders - They are not comprehensive, irresponsible because they do not

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Sergio Baltazar P.
  • CLAYTON, NC
  • January 31, 2021

They are not comprehensive, irresponsible because they do not deliver what they promise. Such as the delivery date, the news found and the final report was not signed for not complying.

star-rating Quality of work is poor, sloppy.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Shalima A.
  • FRANKLINTON, NC
  • December 24, 2020

It is clear to us in our new home that there was no one checking on the quality of the work that was being performed. Visually you can see that walls are not straight, probably because of the cheap wood used for framing. We hung window blinds and the all window frames are different sizes, 19 windows and none measure the same. The kitchen counter tops are literally falling off the wall on day 60. There is paint all over the $8000.00 wood floor upgrade, uneven spot all over the house. The upstairs floors creek as if this were a 20 year old house, there are what feels like strips of foam under the carpet in the center of our loft. They mean unfished garage, when they say unfinished. There are large gap where the sheet rock meets the foundation, exposed sheet rock nails, yes "nails". We had a huge crack in the cement on our driveway, at some point a repair was attempted. And now we have new cement on top of old cement on one section of the driveway, I can't describe how horrific it looks. I really hope that the poor quality is a isolated to just our home, because no family should feel the disappointment we feel in our new home. These were just a few items, but there are so many more. This is also the second survey we received, and I expect no one from Dan Ryan to reach out to us this time either. Thank you, an extremely disappointed customer. On a final note, I just changed our overall experience from a 2 to a 1. ... More

star-rating Biggest Mistake

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Parrish C.
  • CLAYTON, NC
  • November 25, 2020

Totally regret ever buying this house.

star-rating Poor Quality of work

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Apex, NC
  • May 22, 2020

We bought a home with premium price and this was their model home. However, I felt the quality of homes are not really good.. Last week due to heavy rain in our area, I saw water oozing out of my wooden floor in our living area. This home is only few months old and I didn't expect it to be this bad. Upon complaining to their warranty department they raised a ticket but given the severity of the issue, I had expected a lot quicker response and good follow up but it didn't meet my expectation. ... More

Dan Ryan Builders responded:
Thank you for taking the time to let us know about your experience with our warranty department. Our Warranty Operations Manager will be reaching out to you to discuss your concerns. danryanbuilders ... More

star-rating What an experience!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • GARNER, NC
  • March 10, 2020

We unfortunately had a really bad experience. To sum things up our landscaping was done horribly as they left us with a brand new house and a unfinished and unsafe backyard. They put sod down but didn’t clear out and seed and straw the remaining of our yard like they did the rest of the neighborhood. They were unapologetically unwillingly to correct the issue and made excuses why they couldn’t. Because of this folks in the neighborhood think the area that is unfinished is free for the public to walk and ride in as it doesn’t look like we own the land as what builder would leave things looking like that. Definitely not the experience we were hoping for. ... More