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What Homeowners Have to Say About Del Webb in Riverside-San Bernardino

Read the 129 homeowner reviews of Del Webb's new homes in the Riverside San Bernardino area. Riverside San Bernardino homeowners rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.1 out of 5 stars
in the Riverside-San Bernardino area

star-rating

129 Reviews - 3 Communities

5 ★(61)

4 ★(39)

3 ★(16)

2 ★(5)

1 ★(8)

Quality 4.1

Trustworthiness 4.2

Value 4.1

Responsiveness 4.1

star-rating New home

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Alan M.
  • Rancho Mirage, CA
  • December 04, 2019

Having purchased a number of new homes over the years, I was extremely disappointed with the build quality of this new home. It would appear that the sub-contractors, were in a hurry to complete their part of the construction. I am also surprised that the builders walk through did not identify a number of issues. ... More

Del Webb responded:
We are incredibly disappointed to hear that you are unhappy with the quality of your home. We would be happy to assist in getting your issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. ^Abby delwebb ... More

star-rating Del Webb - I had bad experience since day one

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Desiderio T.
  • Rancho Mirage, CA
  • November 03, 2020

I had bad experience since day one

Del Webb responded:
We are so sorry to hear that you had a bad experience building your new home. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS delwebb ... More

star-rating Semantics of the definition of quality

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Rancho Mirage, CA
  • November 15, 2019

Order of events: 1. Move in day: the air conditioner no longer worked. A compressor was defective. Hum, an omen of things to follow? 2. Three days later the air is fixed, but a wind storm came up and half the house lost power. Why did a breaker switch turn off? 3. After living in the home a few days there were a number of issues with the painting...it was a mess. A month later, we're still working on having that addressed. Also, there is and still is paint splashed all over the brick work. Sloppy? Perhaps...thank goodness I didn't paint it for I'm sure it would have been worse since I'm not a professional. 4. Stainless steel sink has scratches in it...must have been my fault or perhaps it's not as "quality" as one might presume. At least that's what I have been told..."we don't use the best materials." 5. Breaker has tripped four times in four weeks. 6. Granite counter was chipped...but that was fixed; however, upon the repair guy telling me it was not sealed (I wondered why water was soaking into the stone) I realized that $500k does not actually buy sealer for another "quality item." 7. Evening walks display beer bottles and caps in building areas. Perhaps it's for happy hour when the work day is finished...perhaps. 8. Ceiling fan outlet appears to be wired incorrectly...not sure how many are that way, but had an electrical engineer over to look at it and there is no power. However, when speaking with the "approved electrician" he seems to think I had something to do with it not being operable. He'll be here to fix the door bell since it sticks. 9. Guest bathroom window is scratched. This is only week six since move-in. I wish I could be more positive, but alas, my neighbors also feel the pain of "quality." I'm afraid they will not speak up. As it is, I have to remain anonymous. I'm sure they will know who wrote this. On the plus side...I have exceptional neighbors. That is the best part of living here. ... More

Del Webb responded:
We are incredibly sorry to hear that you have had such a negative experience and aren't happy with the quality of your home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so we can look into the situation. ^Abby delwebb ... More

star-rating Del Webb Rancho Mirage review

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Rancho Mirage, CA
  • March 19, 2019

Del Webb utilizes inexpensive finishes. Quality of build comparable to spec home. Home build time rushed. Communication horrible. Lack of follow through or don’t respond at all to questions regarding home - community. Upgrade charges inflated. Upgraded master shower and secondary bath shower, at almost same upgrade charge. Secondary bath half the size and half the material, did not get what we paid for. Shower head second bath not even mounted on tile surface, instead mounted to drywall. Selling quick sell homes discounted as much as $60K. This devalues overall dollars per sq foot for potential resale. ... More

Del Webb responded:
We're disappointed that you had a negative experience, but we appreciate you taking the time to leave feedback as it is invaluable in helping us improve. We will share your comments with the local leadership team and if you have any other concerns, you can always reach out to us at socialcare@pultegroup.com. delwebb ... More