What Homeowners Have to Say About Del Webb

We had a home inspection done two days after we moved in by an independent agent. We would highly recommend any new buyer to do so. The finish elements done by the trades were definitely not ‘high end’ but probably typical with tract home builders. The charges for upgrades were high enough to incentivize us to do some upgrades on our own after moving in. Glad we did. Even though we had built four homes previously and had a good idea of what we would want in a home, the Design Center was challenging on many levels. Fortunately the community and activities are great, which were the main reasons we built at our location. . ... More

There is still a drainage and landscape problem. Otherwise other issues were addressed in a timely manner.

Workmanship is a bit sloppy

The location is great. Design center experience was top notch. Builder assigned to us (Spencer) very responsive and kept us up to date on progress. Title company was not the best I’ve used; one mistake is a typo; more than that is careless work.

As with other mass produced development corners are cut to meet deadlines. Del web was not forthright with some of their information. Too much emphasis on meeting closing dates. My sales rep was top notch!

Del Webb responded:
Thank you for your feedback. It is our goal to deliver an outstanding home and home buying experience and we apologize if we fell short. Please don't hesitate to email us at socialcare@pultegroup.com if you'd like to discuss your experience further. --Sarah ... More

Disappointed in the fit and finish

Del Webb responded:
We're sincerely sorry to hear that you're disappointed with the fit and finish of your new home. If you'd like to discuss this with us, please reach out to socialcare@pultegroup.com. --Sarah ... More

The sales people drummed into our heads that Pulte is not a custom builder. All homes are built to a standard. Silly me, I expected the models to reflect that standard. When we got into the home, we found several "standard" items that did not match the model. I have had to make modifications to the home to make it useable, With respect to the wiring in the home for TV, phone and internet, I expected the wiring contractor to understand how the cable companies would install their equipment. Once again, my expectation was not met and I am now going through added expense to make these services work as was expected. To new buyers: verify critical expectations before buying. ... More

Del Webb responded:
We are disappointed to hear that we did not meet your expectations as it is our goal to deliver a great home and home buying experience. If you'd like to speak with us about this, please email us at socialcare@pultegroup.com. --Sarah ... More

Workmanship is my biggest disappointment. Sloppy painting and caulking. Oversized cutouts that had to be repaired (at least the one's I saw before closing). Cabinet finish work, clean-up lacking, yard is not leveled... I will say the tile work in the master bath specifically is great work. Pulte has responded to 3 out of 4 warranty requested repairs. ... More

Del Webb responded:
We apologize that the workmanship of your new home has left you feeling disappointed and we appreciate you calling attention to the areas we can improve. Please feel free to reach out to us at socialcare@pultegroup.com if you'd like to share any additional comments or concerns. --Sarah ... More

Things were not completed and when we contacted the Forman he stated we needed to contact the warranty department. Called about Windows not cleaned inside and out. They also left a razor blade on the outside sill to leave a rust mark on the outside window sill. Front door seal not put on properly and the fix was to add a piece of foam at the top of the door. We are away right now and will have to call when we get back home. Called many times to have front eve painted to no avail. Still needs to be done ... More

Del Webb responded:
We apologize that you haven't been receiving a prompt response to your issues and we'd like to assist. Please email us at socialcare@pultegroup.com. --Sarah ... More

Get everything thing in writing. Make your list write down issues with a good Description.

Del Webb responded:
Thank you for your feedback. We'd like to get in touch with you to hear more about your experience so we can better understand the areas in which we need to improve. You can reach us at socialcare@pultegroup.com. --Sarah ... More

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

Del Webb responded:
We're so disappointed to hear you're not happy with your home and we apologize for the issues you encountered. If you'd like to discuss this further, you can reach us at socialcare@pultegroup.com. --Sarah ... More

The house floor plan is great. The community is better. But the workmanship was not nearly as good as I had expected. The dry wall is not even, the vanity lights are not level. The vanity in the master bath is not square. The good news is that that customer service has been responsive. Although the problems have not yet been fully resolved six weeks after move-in. ... More

Del Webb responded:
Thank you for taking the time to leave feedback. We're sorry to learn you've encountered issues with your home, but glad to hear that our team has been responsive. If you have additional comments you'd like to share with us, you can always email us at socialcare@pultegroup.com. --Sarah ... More

Pay close attention to the the workmanship a

Still waiting two months for our refrigerator we paid extra for at closing!!!!!!

We bought the Sanctuary model in Dove Mountain and we had very limited choices in interior selections. If you are buying in Arizona, ask to use the Phoenix Design Center which apparently has more choices. The closets, laundry room and pantry are very basic. Many people in Dove Mountain had to do modifications after they moved in, Pulte uses material that maximizes profit such as compressed paper for door jambs, the paint choices are virtually non-existent.The community is great and friendly which is why we chose Dove Mountain. But for the price, we really expected better quality. ... More

HOA Mgr does not answer emails or phone and home punch items still not fixed.

Good floor plans, great field agents trying to do the best they can with overworked, under trained tradesmen (esp. painters and drywallers) Electrical layout doesn't make sense.

From the sales office to our experience during the building process our expectations from a company with such a good reputation as Del Webb were not met. The Del Webb name carries a lot of weight but our personal experience from the sales office to the construction process was fraught with disappointments and a lukewarm response to our issues. There seems to be a rush to sell home sites and to proceed with the development of the community but if you experience an issue that requires an individualized response, you may be out of luck. To summarize...buyer beware. ... More

Del Webb responded:
We are so sorry to hear that you have had a negative experience and a hard time getting your issues addressed. We would be happy to look into any unresolved concerns. Please feel free to email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ... More

From contract to closing process was smooth and easy. Sales Rep was fantastic! He knows the business well. A lil more attention to detail by the different trades during construction could have eliminated a lot of warranty work that is now being completed. The cleaning crew before closing was disappointing. ... More

We've only been in our house for now 45 days. We love the overall set up for the house but there have been issues. To Del Webb's credit it seems they are trying to resolve the remaining items we have as respects construction errors. However, we seem to find more errors or stuff not working each week. These are not major items (a faulty electrical plug and an obstruction in the wall for flat screen) but they are annoying and makes you wonder what else is hiding behind a wall. I'm sure they will ultimately get corrected but your fast track process and quality control could be better. You're design for the floor electrical outlet outlet could also be better. It's a grounded plug outlet but it's not deep enough to accept a plug. The cover will not close and must be left off once a plug is inserted. We're still waiting on a replacement door for the lanai (2 months) along with 2 replacement draws for some cabinets we were promised. We still don't even have a registration code for the neighborhood HOA portal. We were told we would receive it within 30 days (also now at 45 days). ... More

Pulte Homes comes across as a cookie cutter homebuilder instead of a customized to fit your need

In hind sight we would've gotten a realtor to help oversee construction and negotiate. Pulte sales and other staff friendly on the plus side. Location and neighborhood, amenities are great but finishing workmanship not so much The project manager was great and in constant contact but it is more an issue with the sub contractors lacking quality workmanship. For the price you pay we would expect more attention to the finishes, We feel Del Webb has gotten greedy in what they offer for the price. So many things are "upgrades' that really should be included in basic price. In the end still mostly displeased with a lot of the trim, doors and some of the drywall and paint finishing. ... More

The design and quality of cabinets is disappointing. It’s a basic cookie cutter house at a premium price.

Be prepared to pay 35-40% higher than the advertised base price. Everything adds up. A lot of consumers thinks it closer to 10% and are really shocked when they see their bottom line.

The wood work in this home is horrible. Flooring company was sloppy when laying the grout. Been in the home for 2 months and none of it has been fix. Not scheduled for another month.