What Homeowners Have to Say About Del Webb

Del Webb has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.1 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb’s 2060 homeowner reviews to learn why they are the right team to build your new home.

4.1 out of 5 stars
in all areas

star-rating

2060 Reviews - 55 Communities

5 ★(918)

4 ★(572)

3 ★(323)

2 ★(166)

1 ★(81)

Quality 3.9

Trustworthiness 4.1

Value 4

Responsiveness 4

star-rating Love our home & lot, but still have major problems!

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • William T.
  • Durham, NC
  • June 26, 2019

We are on our 4th refrigerator (1st one was wrong model, next 2 were damaged, 4th we’ve kept). Our major problem is we have no Air Conditioning in the front half of our home!! This was noticed before we moved in (less than 6 weeks ago) - HVAC people have been out 4 times and have been unable to resolve the problem - although they acknowledge there is no air coming out of the vents. Lead tech is scheduled to come tomorrow to inspect the problem. At present, our guests staying in the front bedroom are in a Hot Zone - same with the bathroom, study and entryway. Very frustrated with the lack of resolution to this problem! ... More

star-rating Del Webb - VERY HARD TO WORK WITH.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Vincent L.
  • Land O' Lakes, FL
  • June 23, 2019

VERY HARD TO WORK WITH. PULTIE WILL NOT MAKE ANY CHANGES. MY HOME WAS NOT BUILT AND I WANTED TO MAKE SOME CHANGES THAT DID NOT REQUIRE PERMITS AND THEY REFUSED.VERY DISAPPOINTED WITH THEM.

Del Webb responded:
We're very sorry to hear that you're disappointed and have shared this feedback with our local leadership team. If you'd like to discuss this further, please contact us at socialcare@pultegroup.com. –Sarah delwebb ... More

star-rating No Change.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Durham, NC
  • June 19, 2019

The kitchen cabinets are too high for my height. I asked to have them installed lower but they would not even consider any changes to the house.

Del Webb responded:
Thank you for your feedback. We're disappointed to hear that you're not satisfied with your cabinets and have shared these comments with local leadership. Feel free to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah delwebb ... More

star-rating Ok but not good

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Thomas F.
  • Fort Mill, SC
  • June 05, 2019

Little flexibility on choices such as towel racks, no options on moldings and little to no effort to satisfy customer needs.

Del Webb responded:
Thank you for your feedback. If you'd like to discuss your experience further, please reach out to us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Good customer service but poor quality materials

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 4

  • Virginia T.
  • Hoschton, GA
  • June 05, 2019

Good customer service but poor quality interior and exterior wood trim. Interior doors cheap and very poor finishing of sheet rock - particularly seams on ceilings. I’ve been In home for one month and many, many sheet rock nail pops. Paid for upgraded kitchen and appliances, but cabinets of poor quality and garbage disposer is under powered. Sod is full of weeds as well. While I like the lifestyle in neighborhood, Pulte should use a better grade of wood for trim and do a much better job of ensuring their trade people properly finish the interior ... More

Del Webb responded:
Thank you for taking the time to write this review and let us know how we can improve. We have shared these comments with our local leadership team and if you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Great location for a high dollar tract home

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Thomas D.
  • Frisco, TX
  • May 29, 2019

Getting changes made to anything was not easy, and more times than not not accomplished. Things that are easy to do prior to drywall (i.e. replacing duplex outlets with quads, or adding attic stairs) would not be accommodated. Support prior to closing on getting simple issues fixed was superb. Following closing issues discovered have been difficult to get resolved. We were warned to get everything sorted out prior to closing but there are things you just don't discover until you've moved in. By that point you've fallen off the priority repair list and are now just one of the masses needing repairs. ... More

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt service on issues after closing and we'd like to know more about the situation so we can assist. You can reach us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Buyer beware

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Robert K.
  • Rancho Mirage, CA
  • May 29, 2019

Pulte offers a very pretty picture with the models. The sales person we had was pretty bad. While she answered questions, her standard reply was “check the website and you will find out what you need to know.” She also misinformed us about what was HOA property and what was our yard.Colleeen at the Design center was very nice and good to work with, The options are extremely expensive and cost prohibitive. The quality of the construction seems to be very good. Chad our construction manager was great to work with! The cabinets installed are disappointing. They are poor quality even though we paid $7,000.00 for an upgrade. The garage door is extremely noisy and isn’t sealed to keep the sand out. I was told that just the way it is, even though our neighbors door doesn’t make loud noises. Deidre ,in the warranty dept. makes me think Pulte really cares about doing the right thing. However, I can’t say the same about her colleague. ... More

Del Webb responded:
Thank you for your feedback. We sincerely apologize for the issues you experienced and we have shared your comments with our local leadership team. If you'd like to discuss this further, please email us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Not Quite Thrilled

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Wake Forest, NC
  • May 24, 2019

I have filled this out 3 times - can't go "back" after checking out your terms. Just forget it. Probably will hold it all against us anyway. Would love to show our 40 day punch list to you. Rated below par since there was so much that needs to be addressed. ... More

Del Webb responded:
We're so disappointed to hear that you're not thrilled with your new home. If we can assist with any issues, please don't hesitate to email us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Somewhat disappointed

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Greensboro, GA
  • May 23, 2019

Finished wood work done sloppy, cabinets finished poorly, even with one color paint the job wasn’t done well For the money paid nothing outstanding about the house

Del Webb responded:
We apologize that you're disappointed with the finish work on your home and appreciate you bringing this to our attention. We have shared your comments with our local leadership team and encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah delwebb ... More

star-rating Del Webb - Always check the property thoroughly when taking the keys, there

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Pedro S.
  • Buckeye, AZ
  • May 22, 2019

Always check the property thoroughly when taking the keys, there was quite a few cosmetic issues when we were given the keys.

star-rating Disappointed with workmanship

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jeffrey C.
  • Rancho Mirage, CA
  • May 21, 2019

The quality of materials is good but the workmanship is poor, especially the finish work. Getting punch list items fixed is not easy. I had to hire my own crew to come in after closing.

Del Webb responded:
We're so sorry that the workmanship of your new home left you feeling disappointed and that you experienced issues getting repairs taken care of. We appreciate you bringing these matters to our attention so we can share them with our leadership team and make efforts to improve. Please feel free to reach out to us at socialcare@pultegroup.com if you'd like to talk to us about your experience. --Sarah delwebb ... More

star-rating Being ignored after closing

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Gail S.
  • Fort Mill, SC
  • May 14, 2019

Our satisfaction with Pulte kind of ran out after closing when we could not get much response from them regarding our paint and tile issues. Our construction manager moved on just as our house was finished, and though he promised us at our walk through that our concerns would be taken care of to date (over a month after closing) we have had no follow through from anyone. ... More

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't received prompt follow up about your concerns and we'd like to assist. Please reach out to us at socialcare@pultegroup.com with your address and a brief description of your issues so we can help. --Sarah delwebb ... More

star-rating If you are looking for a custom home builder, Pulte is NOT

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Markham M.
  • Summerville, SC
  • May 01, 2019

If you want a custom built home, find someone else, Pulte is not the builder for you!

star-rating Hire an inspector

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • The Woodlands, TX
  • April 18, 2019

We wish we had hired an independent inspector to inspect the home throughout the build process. This would have caught a lot of the construction issues we are dealing with post-closing.

Del Webb responded:
We apologize that you encountered issues with your new home and we encourage you to contact us at socialcare@pultegroup.com if we can assist or if you'd like to discuss your experience further. --Sarah delwebb ... More

star-rating Love the Community, Love Our Lot, Love Our Floorplan But........

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Spring Hill, TN
  • April 16, 2019

We are really disappointed that the quality and follow-up on issues has been so lacking. Our closing got delayed 3 times mainly due to quality issues (and very obvious stuff). We probably should have delayed it further for issues that were promised to be resolved after close (50% now resolved after 6 weeks) but they wore us down and had to vacate previous home. That being said, we do not regret our decision to come to our Del Webb community and will continue to be a thorn in the side until all is resolved. ... More

Del Webb responded:
We're so glad you chose Del Webb and we'd be happy to assist in getting some of these issues resolved! Please feel free to email us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Workmanship requires Del Webb to follow up

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Gillermo G.
  • SAN ANTONIO, TX
  • April 16, 2019

Check very close on interior painting(doors), wall finishing.

Del Webb responded:
If you need assistance with service requests, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Del Webb is great community but the construction subcontractors create a huge amount of problems.

Quality star-rating 1

Trustworthiness star-rating 5

Value star-rating 1

Responsiveness star-rating 5

  • Anonymous
  • Wilmington, NC
  • April 09, 2019

Del Webb staff members work hard to fix the problems created by the subcontractors. It would be better if the problems were eliminated before they arose.

Del Webb responded:
Thank you for taking the time to leave a review! We're glad to hear our team has been responsive to your issues, and we will certainly pass along your feedback to our leadership team. If you have additional comments or concerns you'd like to share, we're always listening at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Great floorplan, great materials, but poor execution

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Gary E.
  • Spring Hill, TN
  • March 19, 2019

The quality and materials are above average and the value is well worth the price. The trust factor is not good. The sales and materials coordinator were very trustworthy. The building foreman were in too big a hurry and the subs made way to many mistakes. You would think they could build the same house over and over and not make the same mistakes, but they do. You can tell they get rewarded by the number houses built per month. Lot's of rushing to compete houses at EOM. Issues are ignored during building and the goal is to get to closing as fast a possible and let the warranty team fix the problems. The warranty team is doing a good job, but all of this could be better, cost effective and on time and under budget with just a few tracking changes. But, pretty much management does not want any feedback, they have this and they know what they are doing, and could care less about correcting the problems. The answer is it was designed this way. ... More

Del Webb responded:
Thank you for this valuable feedback and for bringing attention to the areas we need to improve. We have shared your comments with our leadership team and if you'd like to discuss this further, please feel free to contact us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Confusion

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Lee S.
  • OCALA, FL
  • January 06, 2021

Responsiveness to identified issues is laughable. I can’t recommend buying a house from del Webb

star-rating Del Webb - We had to make major building decisions within short amount of

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Corcoran, MN
  • January 06, 2021

We had to make major building decisions within short amount of time allowed.

star-rating Del Webb - Colleen did a great job supporting me through the planing and

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Corcoran, MN
  • November 10, 2020

Colleen did a great job supporting me through the planing and purchase.

star-rating Final Closing

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Doris C.
  • Wilmington, NC
  • October 30, 2020

This was the worst closing we have ever experienced (& we have owned many new construction homes)! Final walk thru was only scheduled the day before appointment with Attorney for closing. Therefore, many were not completed. Many work orders had to be submitted after move-in & some are still outstanding. When we moved in there was no Gas Meter on our house - therefore, no hot water! How did this ever pass a home inspection? Two ladies came to do a "final cleaning" on our house the day our furniture was in the process of being delivered! Of course I would not permit them to clean around men delivering our furniture/belongings!! No one ever offered a later date for cleaning! ... More

star-rating Slow to respond to issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 2

  • Stephen A.
  • Lakewood Ranch, FL
  • October 22, 2020

Nice home, attentive initially—— but then attention waned

star-rating Okay but not great experience with Del Webb

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Georgetown, TX
  • October 20, 2020

The Pulte/Del Webb team does an adequate job in building quality homes but seems to leave details to clean up later due to the rush to get you to the closing table. Communication between home builder and buyer also leaves a lot to be desired as phone calls and emails are often ignored or given a delayed response. With that said, we are not unhappy in our new home and the community is great. ... More

star-rating Better make sure you check the obvious

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 1

  • Arlene M.
  • Hoschton, GA
  • September 15, 2020

Upon first glance the homes are lovely until you are actually living in them. That is when you notice all the little things that are not so little. Paint or glue where it should not be, paint, scratches or dents on wood floors, unfinished and damaged doors that were installed and more. It is very disappointing for the money spent and the supposedly good reputation of Pulte. I am not impressed. ... More