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What Homeowners Have to Say About Del Webb in Austin

Read the 142 homeowner reviews of Del Webb's new homes in the Austin area. Austin homeowners rated Del Webb an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.7 out of 5 stars
in the Austin area

star-rating

142 Reviews - 1 Community

5 ★(44)

4 ★(42)

3 ★(31)

2 ★(14)

1 ★(11)

Quality 3.4

Trustworthiness 3.8

Value 3.7

Responsiveness 3.7

star-rating Dell Webb home in Sun City

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Willis C.
  • Georgetown, TX
  • October 10, 2019

Built home while I was not in the area, thus had to trust Dell Webb with all details. Did not see home until day before closing and it was well done and complete. Had a few minor issues that were resolved before closing and a couple of things after that were all taken care of quickly. The sales team were attentive and kept me updated while home was being built by email and photos. ... More

star-rating The job superintendent is very responsive and trustworthy, but the materials and workmanship could be improved.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Robert A.
  • Georgetown, TX
  • September 19, 2019

Some of the subcontractors were required to come back and make numerous repairs, but the superintendent stayed on top it. In my subdivision the company will built 400+ homes this year so the construction is fast, but mistakes are going to happen.

star-rating My Abbyville

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Tanya B.
  • Georgetown, TX
  • May 27, 2020

I love our home but it has some minor issues and I have sent a text to our person who is supposed to respond its been almost 1.5 weeks and still no response.

star-rating Lack of attention to detail

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Dannie H.
  • Georgetown, TX
  • May 26, 2020

Lots of paint to touch up on walls, cabinets and trim. Just looks like they rushed to finish. Chips in tile backsplash.

star-rating Happy with our Martin Rey in Sun City Texas

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Wayne F.
  • Georgetown, TX
  • April 01, 2020

This was our second Pulte home having purchased a Summit Surry Crest Loft in Sun City Carolina Lakes and living there for ten years before moving to SCTX. Overall we are pleased with the quality and value of Pulte homes given that they are mass produced and not custom houses. The options for elevations and add-ons like Sun Rooms and patios allow some flexibility to personalize the house. Not many options for landscaping, that is an area where Pulte could improve. Sod lawns in our neighborhood tend to be weedy. Warranty department and our field manager were excellent helping us prepare to move in our home as were the closing department at Pulte tItle. No real complaints about home - we enjoy living in a Sun City community with many amenities although all activities are shut down until the coronavirus situation is resolved. ... More

star-rating Del Webb - Issues get resolved but seem to take a long time.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Tommy W.
  • Georgetown, TX
  • January 21, 2020

Issues get resolved but seem to take a long time.

star-rating Pulte team great, subcontractors not so much

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John D.
  • Georgetown, TX
  • June 29, 2019

Overall, our experience with the Pulte folks - from sales to our foreman - was great but the quality of the subcontractors they brought in left a lot to desire. Especially framing (90 degree angles and straight boards appear to be an alien concept) and trim and finish (even after repeated attempts they still struggled with getting paint right, texture applied, and paint actually on where they were trying to paint). But - our foreman, Carl, addressed issues and stayed on them like a chicken on a June bug and got issues sorted out. ... More

star-rating Del Webb - We have had a good experience with the builders, especially during

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Georgetown, TX
  • March 10, 2021

We have had a good experience with the builders, especially during this difficult time of COVID and possible delays.

star-rating Del Webb - Steve D is on-the-spot.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • James J.
  • Georgetown, TX
  • March 08, 2021

Steve D is on-the-spot. He made it happen.

star-rating Del Webb - House was built and completed in 6 months

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jim S.
  • Georgetown, TX
  • January 26, 2021

House was built and completed in 6 months

star-rating Trim

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • William B.
  • Georgetown, TX
  • April 09, 2020

Window sills not finished just chopped off, inside window frames not painted same as wall color, no knobs on bathroom cabinets, paint spatters everywhere including carpet, downspout ran 3’ across from corner to driveway, garage door not painted with 2 coats. Punch list was never completed. ... More

star-rating Lack of skilled workers

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Georgetown, TX
  • January 28, 2020

No matter what you observe during the building process, Pulte will make sure that you are satisfied.

star-rating Happy to have new Sun City

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Susan H.
  • Georgetown, TX
  • January 07, 2020

My husband and I are happy to have our new Sun City home and have found everyone to be friendly in the process of buying it and having it built. We would have liked a larger garage and an electric stove.

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • John B.
  • Georgetown, TX
  • December 12, 2019

We've been in our new home a little over a month. So far, so good. These Del Webb homes are spec homes, not custom homes, so the quality of workmanship and materials is average to above-average and adequate for the average buyer. Del Webb/Pulte has been responsive to warranty issues which have been fairly typical and no more than might be expected. ... More

star-rating Del Webb - Very pleased with the overall building process and the quality

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Kenneth W.
  • Georgetown, TX
  • November 13, 2019

Very pleased with the overall building process and the quality of our new home.

star-rating Good deal

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Georgetown, TX
  • September 11, 2019

Good service but small items not addressed

star-rating New Sun City Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Randy H.
  • Georgetown, TX
  • May 16, 2019

We’ve lived in Sun City for 5 years. This is our third home, but it’s our first new one. We loved working with our salesperson. We found some of the option selection process frustrating because of the limitations. When paying this much for an estate model home, there should be more flexibility. Now that we’ve moved on, we love the lication and the model. There have been some quality of construction and finishing details that should not have happened. When paying this much for an estate model home, I expect both competence and craftsmanship. Sadly, Del Webb has fallen short on both. I hope it improves as we try to get the detail issues corrected. If so, I’ll post an update. ... More

star-rating Strong foundation, not great on details

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Martin O.
  • Georgetown, TX
  • December 06, 2020

The foundation and frame of the house is rock solid, but the attention to details not so good. Dozens of nicks, scratches and dings throughout the house, on the walls, doors, door frames, baseboards, window sills, and even the tile floor had several holes like the size of a drill hole. Very weird. The house was finished during Covid-19, so I suppose it is possible getting skilled workers may have been difficult, but I now have a long list of minor but irritating repairs to be made, mostly cosmetic. The biggest issue is the windows are not sealed properly, i can feel cold air coming in from several windows. ... More

star-rating some of the workmanship is very poor . example. a door molding with a crack at the hinge and still hung

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Kenneth S.
  • Georgetown, TX
  • November 04, 2020

i owned a house built by the original company and was disappointed by the results of this company regarding the finished work

star-rating Another Del Webb-same model

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Harold W.
  • Georgetown, TX
  • September 08, 2020

We bought the same model we lived in TN. Loved the size. Not too small and not too big

star-rating Del Webb - too hard to get attention to get small things fixed.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Jack B.
  • Georgetown, TX
  • June 30, 2020

too hard to get attention to get small things fixed.

star-rating Good Value

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Byron H.
  • Georgetown, TX
  • January 14, 2020

We were amazed at how fast the home went up and was completed.

star-rating Quality vs Quantity

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Georgetown, TX
  • December 13, 2019

Del Webb community itself is great but the current builder seems to value quantity vs quality. The project managers do a great job but the subcontractors (i.e. concrete contractors) work is rather sloppy.

star-rating good value for the price

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • John F.
  • Georgetown, TX
  • July 31, 2019

Biggest complaint is windowless bathrooms.

star-rating Del Webb - Great over 50 lifestyle

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Edward G.
  • Georgetown, TX
  • June 25, 2019

Great over 50 lifestyle