What Homeowners Have to Say About Del Webb in Houston

Not a pleasant experience at all! We felt exploited and taken advantage of at almost every turn.

Do your research. We were told the wooden fence behind the house would be upgraded to stone and hardy plank and it isn’t. We were told no building would take place behind our upgraded lot and 2 story homes are being built which means no privacy at all. Check and double check. Overall the wonderful neighbors have made up for the disappointment. We have a few punch out items that are not too bad. Quick response ... More

I paid a high premium price for my lot, which not only backs up to a lake, but is also adjacent to a large common area that is to remain vacant. My property only extends 12 feet behind my house, so there is about 60 feet of common area behind my property to the lake. The Del Webb HOA is supposed to install sprinklers and maintain grass in the common areas, but these areas have been neglected as overgrown weed patches instead! The HOA only mows the weeds once a week. ... More

Some materials/ wood was the least expensive was used in upgrades.

Represented ceramic tile as wood look vinyl floor. My truck will not fit under garage door height. Del Webb does not do lawn maintenance on home owners property. There is not a golf course next to Sweetgrass Del Webb.

We wish we had hired an independent inspector to inspect the home throughout the build process. This would have caught a lot of the construction issues we are dealing with post-closing.

Del Webb responded:
We apologize that you encountered issues with your new home and we encourage you to contact us at socialcare@pultegroup.com if we can assist or if you'd like to discuss your experience further. --Sarah ... More

Good electricians - Lousy Painters. Decent Plumbers - Really poor Sod Installers

This builder is the best, but covid affected everything...not the builder's fault

Del Webb responded:
Thank you for the compliment. We are so sorry that your process was slowed by the pandemic. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you again. ^AS ... More

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard. ... More

Del Webb responded:
While we are pleased to hear that you were happy with your foreman, we are disappointed that you are unhappy with the quality of your home. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ... More

The most disappointing about the Del Webb community is Pulte and the lack of updated choices in the design center for the Garden series homes. The choices are very limited and color choices are outdated. To get up to date choices, you must upgrade to the highest level and pay ridiculous prices and the quality is poor. Get everything in writing as promises may not be kept. And go to the design center prior to signing a contract if they let you. The sales rep I had was very knowledgeable and the 2nd field manager was excellent. She’s the reason I stuck with Pulte. She followed thru on everything she said she would do and got answers for all of my questions. The Sweetgrass community is nice and what makes the place are the great neighbors. ... More

Del Webb responded:
Thank you so much for your feedback. We're sorry to hear that you were disappointed with the design choices and will certainly share these comments with our local leadership team. If you'd like to talk to us about your experience, you can always reach us at socialcare@pultegroup.com. --Sarah ... More

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

Del Webb responded:
We are so sorry to hear that you had a negative experience that left you with problems in your new home. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ... More

Poorly managed contractors. Allowing for mistakes and carelessness. I’m certain it would be worse if we weren’t on site to question problems. Even then managers didn’t address poor finish details. Paid inspector found serious items like framing issues... ... More

Del Webb responded:
We were so disappointed to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com so we can be in touch. ^Abby ... More

There is a general lack of pride in the workmanship of these homes. They have used the cheapest materials in some cases, especially with the AC. In my opinion the AC system has been poorly installed and is sized incorrectly.

Del Webb responded:
Thank you for your feedback. We apologize that you aren't satisfied with the quality of your home as it is our goal to deliver an excellent home and home buying experience. If you'd like to discuss your experience further, please contact us at socialcare@pultegroup.com. --Sarah ... More