What Homeowners Have to Say About DiVosta Homes in Palm Beach County

Good, solid hurricane proof house. There are very few standard options. You have to add a lot of upgraded options which are grossly overpriced. There is a mix of houses and townhomes in the community which has now changed to more townhomes than houses and less estate homes being built. Many homeowners are not happy about the builder changing the community plans. Ask the sales associates a lot of questions. They were very nice and helpful but didn't .disclose some important details about our lot. Overall, it's a very nice community ... More

Small details on finishing home.

The quality of the work is disappointing for the price of the home.

Divosta has entered a "High End" market and has quite a ways to go to live up to its intended goal. Workmanship is acceptable but surely not high end. Work in progress has to continually be redone because the hired workman are insufficiently trained and hired on the basis of the least expensive wages they can get. This results in poor workmanship and frustration from a buyers perspective. You definitely get what you pay for. Certain materials are likewise a result of getting non-quality products and result in dissapointing customer satisfaction. Cost to buyer is way over the final product's result. ... More

I Been living in my new home for about a month I find it a challenge dealing with the painting of wall . One of the challenges is that the paint scathed very easy. We believe the our inside paints is a color primmer. Not a paint

We were very excited during the building phase. There were some issues during the build but our sales agent stayed on top of them. We do believe it is a structurally sound home. But when we moved in and took a closer look, the workmanship regarding the finishing details was questionable. Our punch list has many items to be addressed. To name a few, the tile floors have cement, grout and paint dripped In several places, some of the doors would not close and lock properly, the painting and edge cutting was mediocre, one of the shower doors is not sealed so water leaks on the floor, some of the sheet rock around doors was not completed properly. We have to schedule many after build contractors to correct the issues. These contractors are hit or miss. We like the house and location, but overall, for the money we paid for this house, we expected a somewhat better result. ... More

Communication with sales office/warranty personnel is poor. Was put off by unfriendly sales clerks who think they are better than everyone.

The tiles are uneven. None of the outlets in the bathrooms work. Concrete drips are all over the floor. Beautiful home. Great neighborhood. Terrible consultant, Brent in particular is a used car salesman. The new manager of his is a very nice lady. She’s helpful. Look out for hidden fees. ... More

Overall satisfied

I am happy but i could be much happier if the workmanship was better. Any outside repair person always remarks about how they don't understand why certain things were used in the build such as "why were these wires used?" Seems like they use the cheapest vendors, no one was supervised as long as they job looked complete they moved on. How many days of work am i going to miss to fix all these issues? And will my issues ever be resolved? Stop telling me that every issue is normal or the style. A towel bar was literally placed where a mirror would obviously go centered above the sink and i was told that is the look. Tiles scratched, paint everywhere and lies about a free year of pest control. Do better. ... More

Too much warranty work to be done after move in. Floors warped and known issue with a support beam not to level in all of their townhomes. walls uneven, all appliances needed multiple service (hot water heater, washer, dryer, refrigerator, stove (6 times), dishwasher, garage door opener). Painters had to repaint multiple walls from nail pops and wavey walls, barely any paint on the walls. Every trade wants to blame another trade. Pulte/Divosta is too concerned with getting units moved into and not concerned with quality of workmanship. ... More

So far not the best experience.

Decent quality home built. But unfortunately, 3 months later were still waiting on things that should have been completed before move in. Did try to complete after our move in, but so many punch items unable to complete in a week. Told many times, coming for repair but no show. ... More

The builders worked hard, but the individuals responsible for communication kept us in the dark, did not respond to inquiries, and missed multiple deadlines - without any acknowledgement. Not impressed, and my realtor is going to steer new home buyers away from this new development. ... More

DiVosta Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize for these communication issues and will certainly share your comments with our local leadership team. If you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah ... More

Our home has a lovely layout and design. The fixtures in the bathrooms and kitchen, the faucets, the tiling, in the home are excellent quality. Our home as upgraded cupboards, carpeting, and flooring which is a definite plus. My only criticism is that there is a lack of attention to small details. An example is paint splatters on flooring, carpeting, and fixtures. There has been a concentrated effort to come and remediate these problems, however, there are still many small things that could be attended to. I know I am very fussy and many of these things might not even be noticed by some people. I would suggest that if someone is building to inspect often as the building is progressing. ... More

DiVosta Homes responded:
Thank you for your feedback! We appreciate you letting us know how we can improve and we have shared your comments with the local leadership team. Please don't hesitate to email us at socialcare@pultegroup.com if you have additional thoughts or concerns. --Sarah ... More

Asked for a new thermostat that was supposed to be in the house. Confirmed day of that they would give a 30 min window and never showed up. After calling my customer care agent and another emergency line no one called back until over 8 hours.

As an architect and client construction manager, I have high standards for what I expect of my designers and contractors. I know how difficult it is to find quality workers right now, especially in these prosperous times. However, I cannot overlook the overall poor craftsmanship, especially in regards to finishes, on display in my home. I feel I headed off may structural and other "buried" to the untrained eye issues. My best wishes go out to those who do not catch issues as they arise during construction. But, the poor finishes were too much for me to keep up with. I got to the point where I just figured I would fix them on my own, because every time "professionals" addressed issues, they made the situations worse. In regards to Pulte, in many respects, they performed very well (Mortgage folks for example). But, beware, salespeople are salespeople. Their job is to sell. Take notes every step of the way and verify with the people who will actually build your home.....as well as the HOA folks. Ask the same question and you'll probably get (3) different answers, at (3) different times. And, nobody want to say "yeah, that's my responsibility - I'll take care of it". We made the mistake of trusting people. Don't do the same. All that being said, we love our home. But, in order to feel that love, we have expended way too much time and effort of our own than we should have. ... More

When it’s more about churning out product quickly, attention to detail and dedication to making things right is not a high priority

I was hoping to get the same quality I saw on the model home. It is difficult to see every detail on a short period of time. Once I moved I realized that all openings are cut in diagonal. Even the main door has a triangle on the wall. Sliding doors are not aligned, pocket door in the bathroom detached in the middle of the night within 17 days after moved. The quality control on the construction is terrible. I have never seen a construction like this. Appliances had to be leveled. The appliances cannot be any cheaper. For what we pay to buy one of these houses we should get much more. ... More

DiVosta Homes responded:
We are so sorry to hear that you aren't happy with the quality of your home and don't believe our quality control was up to par. We would like to learn more about this situation so we can make leadership and aware as well as address your concerns. We would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. Thank you. ^Abby ... More

Overall, the design of the home is great. There were minor issues upon moving in that could be expected with a new home, however, customer service is horrible. Difficult people to deal with after purchasing - rude and seems to be condescending to women. ... More

DiVosta Homes responded:
We are incredibly sorry to hear that you are disappointed in the experience you had working with our team and did not feel valued throughout the process. We would like to learn more about this situation so we can share this feedback with the local team. If you could please email customersupport@pultegroup.com with some additional information we would appreciate it. ^Abby ... More

60 days later And my list of issues still not taken care of. I want appointments for any workers coming to my home. I think 60 days after closing my list of shoddy workmanship should be completed but it’s not! I’m weighing my many options... Left to fix on lot 402 01-13-20 Scratches inside bathroom sink by office (very lite) Kitchen cabinet left next to refrigerator replacement A/C per Nick notes on install Relocate Flood Lighting on SE corner by master bedroom Cabinet/vanity trim in master bath not same color as rest of vanity. The garage ceiling has an electrical open electrical box with a wire hanging  Media box repair RJ45 plug Wires hanging out of it. The vents leading to the roof from the two guest bathrooms make a Lotta noise with any kind of wind at all and it needs to be fixed.  ... More

DiVosta Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby ... More

More than helpful to purchase a home but come time to close there were many things not explained to me in the process so that when it was time to close I was left very disappointed that things were not the same as the model home I was shown. The quality of workmanship was less than par. The cabinetry I paid for an upgrade for all wood was thermafoil. The tile work was sloppy. The foundation is not level. The back yard is not graded properly and floods onto back patio. The pavers were chipped and broken. the gutters were smashed in on sides. The ac filter was filthy and so was the house. It was not professionally cleaned. The ATT conduit was missing and needed to be put in so that I could have phone and internet and tv. I had to wait three weeks with a temporary line that was installed around the perimer of my home which was cut twice by the lawn people. The lawn and construction people keep throwing trash on my lawn. The construction people were still using my water for hook up to another site for days after we closed. I still have ongoing issues after two months of closing. ... More

DiVosta Homes responded:
While we are disappointed to hear that you are experiencing these concerns with your new home, we thank you for taking the time to share your experience. We would like to make leadership aware of your concerns so they can address them accordingly. If you could please email customersupport@pultegroup.com with your full name, address and contact information we would greatly appreciate it. Thank you again. ^AS ... More

Extremely dissatisfied with how DiVosta has handled our new home and closing.

DiVosta Homes responded:
We are so sorry to hear you are dissatisfied. If there is anything we can do to assist or if you would like to provide any additional information, please feel free to email customersupport@pultegroup.com and our team would be happy to discuss. ^Abby ... More

Not the quality I aspected. Still having issues Would not recommend to anyone!!

DiVosta Homes responded:
We are disappointed to hear that you have had so many issues with your new home. We would like to learn more about this situation and would appreciate if you could email some additional information to socialcare@pultegroup.com so we can be in touch. ^Abby ... More

With Pulte/DiVosta you definitely do not get what you pay for. House is hot with AC at 71. Seams of drywall visible, but told the are “within tolerance”. The sub-par-contractors are not held to any quality standards. Just rush to get the job done to get you to move into your home. Even with a “warranty” everything is “within tolerance“. ... More

DiVosta Homes responded:
We are disheartened to hear that you are not having success getting your issues addressed. We would like to get some more information on your experience so we can look into your concerns. If you could please email customersupport@pultegroup.com with your full name and address we would appreciate it. ^AS ... More