Highland Homes

star-rating (896 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 896 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

896 Reviews - 148 Communities

5 ★(637)

4 ★(116)

3 ★(74)

2 ★(36)

1 ★(33)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Compton

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Teresa C.
  • Kyle, TX
  • March 12, 2019

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people. ... More

star-rating Some materials need upgrading

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • John P.
  • McKinney, TX
  • January 22, 2019

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent! ... More

star-rating Highland Homes - We loved Highland Homes, but obviously as there are pros, there

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Abdul M.
  • Hutto, TX
  • December 08, 2020

We loved Highland Homes, but obviously as there are pros, there are cons as well. Before you buy, you get a quick response. After you buy, if there is anything to fix, you will have a hard time.

star-rating Highland Homes - The shopping and buying experience was great but response to

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 2

  • Pamela T.
  • Rockwall, TX
  • January 06, 2021

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment

star-rating Highland Homes - Cheaply made cabinets.

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 2

Responsiveness star-rating 4

  • Jessse B.
  • San Antonio, TX
  • December 01, 2020

Cheaply made cabinets. Had wiring issues, split base boards, garage door issue, back door to the house howls when the wind blows and drainage issues in the back yard. For the price of the house you would think we would not have so many issues. I spent 100k less for my last house and never had this many issues. ... More

star-rating Highland Homes - I moved in the end of April and have put in 2 request for repairs

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 1

  • Doris R.
  • Anna, TX
  • June 17, 2020

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

Highland Homes responded:
Hi Doris,

Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciated your patience with our Warranty team. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Live the neighborhood, not sure about the home.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Montgomery, TX
  • June 11, 2020

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

star-rating Avg review.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Humble, TX
  • September 07, 2019

Ensure work is done thoroughly and you have looked at everything. The contractors tend to miss things here and there.

star-rating Great Experience

Quality star-rating 5

Trustworthiness star-rating 0

Value star-rating 5

Responsiveness star-rating 0

  • Peter H.
  • Austin, TX
  • December 01, 2020

We moved from out of state and were not able to visit during the majority of the build process. Lula and Javier both made this process seem easy and worry-free. After living in the home a couple months now, we are amazed by the quality of the build and still haven’t been able to find any issues. Every minor detail that needed to be corrected before we moved in was done so in time to keep the build right on schedule. Our next home will be build with Highland Homes! ... More

star-rating speed

Quality star-rating 5

Trustworthiness star-rating 0

Value star-rating 5

Responsiveness star-rating 0

  • Alejandro G.
  • Austin, TX
  • October 30, 2020

congrats to our Sr. Construction Manager, we was really awesome.

star-rating Fantastic job on our new home

Quality star-rating 5

Trustworthiness star-rating 0

Value star-rating 4

Responsiveness star-rating 0

  • Tyler W.
  • Austin, TX
  • June 24, 2020

Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.

star-rating Highland Homes - no comment, not happy with my finished product

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Leslie H.
  • Aubrey, TX
  • December 01, 2020

no comment, not happy with my finished product

star-rating Great house, but...

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Matthew S.
  • Richmond, TX
  • November 07, 2019

...we moved in two months ago and still have zero options for cable/internet. It’s 2019, the internet is not optional! Should have been ready to go before closing! Otherwise great house and great experience.

Highland Homes responded:
Hi Matthew,

Thank you for your review and I’m so glad that you had a great home building experience and think your house is great! I’m sorry to hear that you do not have internet through your provider yet. We will continue contacting the service provider as well to get resolution to this issue. Thank you for being a Highland Homeowner and if you have any questions please reach out to our team. highlandhomes
... More

star-rating Building process

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Lynnette B.
  • Humble, TX
  • December 10, 2020

The building manager, Giovani, was wonderful with the home building process. He was accessible, knowledgeable, open minded, flexible and helpful. He made the home building process not just easy, but fun for us as buyers. He addressed our concerns quickly and educated us about many things along the way. The suggestions and recommendations he made were things we are really grateful for after we moved in. ... More

star-rating Highland Homes - We love our highland home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Chelsea L.
  • Haslet, TX
  • October 29, 2020

We love our highland home! The first builder project manager we had did not send updates and we didn’t feel included in the building process. We had several glitches through the finance and closing processes with document recording, closing dollar amount, holding keys at closing over $50 that was a quality review issue on the title and finance side and last minute upgrades that had to be installed. When Jesse came in and took over near closing he has treated us not only fairly but has gone above and beyond to ensure everything in our home is satisfactory for us. Jesse was patient, fair, honest and we trust his word. ... More

Highland Homes responded:
Hi Chelsea, I appreciate you leaving us a review and am so glad to hear that you love your home! I’m sorry about the initial communication and challenges at closing! Thank you for bringing this to our attention and I am very happy to hear that Jesse turned around your experience! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Highland Homes - The best thing has been no issues (except bad thermostats which

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Shirley J.
  • Wylie, TX
  • October 26, 2020

The best thing has been no issues (except bad thermostats which were promptly replaced by the builder) after closing. Highland builds a quality house, and they back up their work.

star-rating Highland Review

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Rockwall, TX
  • May 19, 2020

Ensure contracted workers are not souring Highlands name by their workmanship.

star-rating Quality

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ben W.
  • Aubrey, TX
  • April 09, 2020

Sales & Construction teams both exhibit professionalism.

star-rating Clark Highland Home in Crosswinds

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Kyle, TX
  • February 18, 2020

Overall the home is awesome. Small things that could have easily been fixed before I moved in were clogged drains, scratches on the cabinets, front door finish, yard watering system issues, etc. Highland Homes was responsive to fix the issues.

star-rating Good experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Casey H.
  • Celina, TX
  • January 07, 2020

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Mahendra T.
  • Fulshear, TX
  • August 13, 2019

Very nice experience from buying till closing.

star-rating AC unit

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael H.
  • Bulverde, TX
  • June 01, 2019

My wife and I love the home; however, our AC unit is not up to par. The temp in the house is 72 degrees, but the humidity level has been as high as 83%. We bought a small portable dehumidifier to help control the humidity level to something a little more tolerable, like 50-55%. ... More

star-rating Highland Homes - Great builder.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jared M.
  • Northlake, TX
  • February 06, 2019

Great builder. Did everything they stated they would

star-rating Always kind and attentive.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Steven S.
  • New Braunfels, TX
  • December 01, 2020

We were pleased overall with our building experience with Highland Homes. There were some quality of workmanship issues with some of the finishing crews at the end of our build, but our builder was helpful in trying to resolve those issues. Some have been resolved, and others still have a resolution being worked towards. That part has been very frustrating for a new homeowner. ... More

star-rating Xavier (our home builder) was very accessible and easy to communicate with. Any question we had he did a great job of explains to us and any small issue after buying that we had, he was very quick to take care of it.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • James N.
  • Haslet, TX
  • December 01, 2020

Good experience overall, would recommend Xavier