Highland Homes

star-rating (915 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 915 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

915 Reviews - 148 Communities

5 ★(652)

4 ★(119)

3 ★(74)

2 ★(36)

1 ★(34)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Highland Homes - Was a pleasant experience all the way through.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Arthur D.
  • Royse City, TX
  • August 20, 2019

Was a pleasant experience all the way through.

star-rating Excellent Experience with Highland Homes -

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Calderon C.
  • Humble, TX
  • August 13, 2019

Overall we had a great experience with Highland Homes. We were kept up to date during the process and timeline expectations and completions. The work was done great but was not perfect. That said, when these imperfections were brought up, attentive to the issues and resolved. I highly recommend Highland Homes, the home was beautifully built and we love it. ... More

star-rating Not same standards as Midwest builders

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Donald C.
  • Northlake, TX
  • June 28, 2019

Water saving plumbing fixtures require multiple flushes (no water saving) Expected comfort height toilets as in model, was not told it was an upgrade Several doors hung improperly, don’t swing freely to close Cabinets hand multiple nicks and gashes Excellent exterior brick work, roofing, landscaping, flooring installation, walls and painting, electrical fixtures, heating and cooling system ... More

star-rating Beautiful, but some issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Aubrey, TX
  • April 16, 2019

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction. ... More

star-rating QUALITY CONSTRUCTION

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Dilip D.
  • Cypress, TX
  • March 25, 2019

Construction quality is excellent. Choice of different floor plan is good . Finesse in Painting can be improved. Warrant department is very responsive .

star-rating Great but not the best

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Tommy M.
  • Richmond, TX
  • February 24, 2019

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything! ... More

star-rating Nice Home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Takesha W.
  • Forney, TX
  • February 20, 2019

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

star-rating Recommended Builder

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Harold M.
  • Prosper, TX
  • January 22, 2019

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

star-rating New Oak Point Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Joe L.
  • Oak Point, TX
  • January 22, 2019

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

star-rating responsiveness to any issues and follow up

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Kelli C.
  • Haslet, TX
  • November 02, 2020

Highland was very responsive when we had an issue needing repair. They followed up to ensure the problem was resolved.

star-rating New Build Assessment

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Derek B.
  • Melissa, TX
  • September 16, 2020

The Sales Person was a 9/10 from first impression to follow through on the zillion change orders we had was impressive. Consistent and Clear communication as well. Very pleased with our experience from that department. Construction Mgr was very friendly, accommodating on different fronts and solid communicator. Frustrations: Construction Mgr was changed after the first Pre-Con Meeting thus creating a lag in construction time for start. This put the project back 4-6 weeks which was trying for the Construction Team and stressful for us. We felt our Mgr had too many projects going at once and many things were missed, not supervised, and incomplete thus requiring numerous meetings and 're-dos'. I feel the quality of the home would be more than we received if Mgr had more time to walk our home more consistently and do QA inspections on his Teams. although we had struggles at times, I enjoyed the working relationship with the MGR and feel the MGR's priorities to make us happy are appropriate. I would consider Highland again. ... More

Highland Homes responded:
Hi Derek,

Thank you for taking the time to leave us a detailed review about your home buying experience! So glad to hear that you thought the sales communication was consistent and clear as well as your high remarks for our Sales Counselor! I appreciate your feedback on our Construction team and have shared this with our team, as it helps us all understand areas of improvement. Please let our team know if there is any additional way that we can be of service and thank you for putting your trust in us to build your home! highlandhomes
... More

star-rating Highland Homes - The only flaw in my house, the installation isn't thick enough

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Latosca C.
  • Forney, TX
  • September 01, 2020

The only flaw in my house, the installation isn't thick enough I can hear my kids playing or talking even though room is on the other side of the house.

star-rating Highland Homes - Love the home, but due to COVID, they took very long to come

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Marcelino B.
  • Katy, TX
  • August 04, 2020

Love the home, but due to COVID, they took very long to come and fix a few issues with our home. Still waiting on things that haven’t been taken care of.

Highland Homes responded:
Hi Marcelino,

I’m so glad to hear that you love your home and appreciate you taking the time to leave us a review! I understand your frustration and I appreciate your patience with us while we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating So far so good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Scott J.
  • Lantana, TX
  • July 29, 2020

The overall house is good. Some of the work seems to have been rushed through. Little things here and there are not what I would call great but satisfactory.

star-rating “Ready to Make My House a Home...”

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Quinton B.
  • Celina, TX
  • June 18, 2020

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you! ... More

star-rating First time builder

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Bryan M.
  • Conroe, TX
  • June 17, 2020

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

star-rating Highland Homes rates High with us!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Frances W.
  • Lago Vista, TX
  • June 11, 2020

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed. ... More

star-rating First Home as De La Torre family

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • La D.
  • Prosper, TX
  • May 20, 2020

Great value but sacrificed quality in workmanship. After moving in there were little things that went wrong. Refrigerator was damaged upon delivery and still has an issue after being replaced. Pillars in the patio area holding up the roof has a gap which is perfect for insects/termites/pests to enter the home/attic. Garage cable that retracts when the opening the garage snapped. Countertop in master bath where it is caulked between the wall and countertop is cracking/peeling. Needs to be recaulked. ... More

Highland Homes responded:
Hi La,

Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciate you bringing this to our attention and after speaking with our team, I am pleased to hear that we have worked to resolve these concerns to your satisfaction. Thank you for your patience with us and if you have any additional questions or concerns, please continue to reach out to our Warranty team. Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Very positive experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Tyler R.
  • The Colony, TX
  • February 05, 2020

Highland has a good reputation and now after building a Highland Home I see why. Any issues I've had through the building process were addressed and handled to my satisfaction. I again would build with Highland.

star-rating Highland Homes - Happy to have purchased a Highland Home!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Kristine D.
  • Manvel, TX
  • November 26, 2019

Happy to have purchased a Highland Home! Thanks Mac for resolving all the issues prior to the sale. I’m happy to be part of the Pomona family!

star-rating Ventana home

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Cesar C.
  • Bulverde, TX
  • November 21, 2019

Our experience with Highland has been great. Sales and the CM are very responsive. I would have given all five stars but we have a few pending to be addressed. In all honesty we are a bit disappointed with the quality of the paint work. It is noticeable where certain areas need to second coat of paint. ... More

star-rating Highland Homes - Brick work and some cosmetic details could be improved.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Aubrey, TX
  • August 20, 2019

Brick work and some cosmetic details could be improved.

star-rating Highland Homes - Overall we are pleased with our Highland home.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Cynthia M.
  • Celina, TX
  • July 09, 2019

Overall we are pleased with our Highland home.

star-rating Great Home, Minor issues, Warranty

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Steven F.
  • Celina, TX
  • June 11, 2019

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

star-rating Drainage continues to be an issue

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Brian O.
  • Wylie, TX
  • May 24, 2019

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas. ... More