Highland Homes

star-rating (907 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 907 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

907 Reviews - 148 Communities

5 ★(644)

4 ★(119)

3 ★(74)

2 ★(36)

1 ★(34)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Highland Homes - Quicker response to warranty work

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Rudy B.
  • Aubrey, TX
  • October 22, 2020

Quicker response to warranty work

star-rating Beautiful Home, but have some issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Celina, TX
  • September 18, 2020

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company. ... More

star-rating Moved In, Now What

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Paul V.
  • Forney, TX
  • August 25, 2020

The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty. ... More

star-rating Higher quality fittings could have been used to reflect the cost of the house.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Alphonsus O.
  • Fulshear, TX
  • May 12, 2020

For a house of that value, one would expect to see higher quality fittings eg light, tiles and wooden cabinets. In addition a better utilization of the space especially to increase the size of the rooms. Carpets are no longer necessary in bedrooms due to allergy issues so could have been tiles or wood for the floors. ... More

Highland Homes responded:
Hi There, I’m sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Highland Homes - Overall good experience, but some of the aesthetic issues called

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Hutto, TX
  • January 14, 2020

Overall good experience, but some of the aesthetic issues called out on the punch list were ignored. I'm not happy with the quality of some of the finishes and faucets, but I guess it's acceptable for the price point. All of the people I worked with were great, there was just a little under-delivery in the final product. ... More

star-rating Highland Homes - Get the House you want in the area you want

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Jarrell W.
  • Richmond, TX
  • January 10, 2020

Get the House you want in the area you want

star-rating Love the house, not the yard, miss the storage.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Joyce B.
  • Aubrey, TX
  • November 11, 2019

My only interior problem is with the USB UBS? plugs. They don't let you plug anything into them. I have waited weekS for someone to come take them out. I have been using extension cords that are not handy or safe and I am tired of it. And for an energy efficient home, I am surprised that 11 lights come on in the bathroom with one switch! There is no other choice. The garage is so small there is no place for storage. My main complaint with the yard is how uneven the dirt was before they laid the sod. It is lumpy, uneven, with ruts and hard to walk on. It gets very muddy from lack of proper drainage. It slants too much, on the side of the home, to even walk on it safely. I hate it! ... More

Highland Homes responded:
Hi Joyce,

Thank you for taking the time to leave us a review and I am sorry that this has been your experience. I have spoken with our team regarding these concerns and I am pleased to hear that we were able to work with you on these items. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Follow up needs improving

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Howard G.
  • Celina, TX
  • September 04, 2019

I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.

star-rating Nice home but needs attention to details

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Lesa P.
  • Boerne, TX
  • June 12, 2019

Love my new home but there should be more attention to the little details that stand out once you move in. Maybe not so rushed to make sure everything is correct. Overall I would rate a 4 out of 5 stars. There’s always room for improvement!

star-rating Sloppy paint work

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 3

  • James F.
  • Montgomery, TX
  • June 11, 2019

On trim work inside and out side had areas of paint run off. Sloppy paint work.

star-rating Highland Homes

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Vu T.
  • Haslet, TX
  • May 16, 2019

The whole buying process was great, the construction manager, the sale counselor was great to accommodate us since this is our first time purchasing a home, let alone a new construction home. I think the workmanship is lacking up to Highland Standards. ... More

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • ,Louis G.
  • Round Rock, TX
  • January 24, 2019

Still waiting on items to be corrected, very easy and simple ones like a microwave handle that's damaged from before we moved in 28 Nov 18 and has been on order from about 5 Dec 18. Other items are being fixed on time though.

star-rating New home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Chao L.
  • Oak Point, TX
  • January 22, 2019

Caulking, transitions between different paint colors get sloppy, window lift not debur and it’s very sharp

star-rating First time home buyer

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • January 08, 2019

We really liked HH (HighlandHomes) interior design and exterior design, which led us purchase the new-construction home. Sales experience was smooth and initial interaction (prior closing) with builder was nice as well. After moving into home, we opened more than expected warranty issues in first 2 months. We feel that HH is very strong in sales, interior/exterior design, overall home building standards, however we found that workers (i.e. contracting agencies doing actual work for HH) are rushing up and producing just okay. Electric/Lighting warranty issues are repeating several times. We hope that HH enforces contracting agencies to take ownership of faulty work and produce better quality home to customers. For only these reasons, I am reducing my rating for quality of workmanship & materials from 4 to 2, and Value for the price paid from 4 to 3. Builders are very responsive to warranty issues, we are still new to the home so we are hoping that warranty issues are resolved at customer's satisfaction. For new-construction home buyers, we would *highly* recommend buying Highland Homes over other builders for the value for the price paid. HH has improved very much in interior and exterior designs in last few years. Hope this review helps to both buyers and HH. ... More

Highland Homes responded:
Hi Chirag,

Thank you for taking the time to leave such a detailed review as it helps us to understand areas of improvement! I am sorry that the warranty issues were more than expected but glad that we were able to work through these concerns with you! We greatly appreciate your recommendation and are pleased to hear that your sales experience was a smooth one! Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Our construction lead, Jared Selensky, and how he kept us in loop with the progress of the build each step of the way.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Leonard L.
  • Katy, TX
  • January 06, 2021

Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience. ... More

star-rating Overall pleased

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Israel S.
  • Kyle, TX
  • August 25, 2020

Our salesman Ethan was very responsive, knowledgeable, and caring. He was very helpful throughout the entire process and was eager to solve any and every issue that arose throughout. The construction manager Dylan was the same until the very end when there were some issues with door frames, when brought up he tried to talk his way out of solving the issues by going as far as saying it would push closing back two months. After going to his boss and pushing back it was resolved within a day. My family and I love the house and are very happy in our new home. Ethan is the best and I would recommend him to anyone and everyone. ... More

star-rating AMAZING

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 1

  • Marcus C.
  • Kyle, TX
  • May 26, 2020

I am really happy with my home, Highland has created a house I have been able to turn into a home. If you are looking for a home I would definitely go to talk to Ethan. The only problem is there is only one Ethan. He is amazing at what he does, and can tell he actually enjoys what he does. My problem came when some of my bushes and trees were dead when I purchased my house. Although the project manager assured me they would be fixed even though the closing documents said they would not replace them. Once I moved in, and discovered they were dead, the project manager simply told me it was nothing he could do. Besides that I was very happy with my home, and guess this will be something I have to do on my own. ... More

star-rating More for your buck

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • George F.
  • Boerne, TX
  • May 26, 2020

Little things that could have been included for the money that was spent. Doors, switches, lights these were just a couple up grades I paid for. Was not to happy about how high my foundation was built up in comparison to my neighbors. On the plus Rich n Ken did a good job of our concerns of the home. ... More

star-rating Highland Homes - I love my highland home.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Round Rock, TX
  • January 14, 2020

I love my highland home. Some issues through the build process related to quality of work the tile and trim contractors did. All issues resolved in time for closing.

star-rating I expected more

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Spring, TX
  • September 24, 2019

My house is valued at $305,000. While that's not on the more expensive end of the spectrum of what homes can cost, it is still hundreds of thousands of dollars. I expected better quality workmanship in this home. The paint, the cocking, the cleaning, the baseboards, etc. are all consistent with what you would expect from a rented apartment. In fact, they remind me a lot of the apartments I lived in during my college days. For a house that I paid hundreds of THOUSANDS of dollars for, I expected better quality workmanship. ... More

star-rating Mostly good.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Prosper, TX
  • September 10, 2019

I love the house, but I hate living on a street with active crews. Not just American Legend, but Highland crews too. They are messy, noisy and inconsiderate.

star-rating Home Review

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Royse City, TX
  • May 24, 2019

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience. ... More

star-rating Highland Homes - Our flooring seems to squeak quite a bit.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Victor Z.
  • Fulshear, TX
  • December 01, 2020

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage! ... More

star-rating Highland Homes - Our sales consultant, Steve, was great to work with.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Neil S.
  • The Colony, TX
  • May 14, 2020

Our sales consultant, Steve, was great to work with. He was knowledgeable, could articulate the value and was always looking to solve for "yes". Post sales, I thought the the execution on the end product is only as good as the trades that are hired. Quality of materials aside, I wasn't convinced that Highland had any competitive advantage in this regard. ... More

star-rating Not totally satisfied !

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Vincent P.
  • Waxahachie, TX
  • May 07, 2020

The start on picking out home design center was great.The building of the house we had delays some out of buildings control but some was too.At the final walk through we found things that were marked but not completed after we closed and still for two mouths aren't.Miner stuff we were told to call directly to builders haven't been addressed. ... More

Highland Homes responded:
Hi Vincent,

Congratulations on your new home and I am so glad to hear that you thought the design center was great! I appreciate you taking the time to leave us a review as it better helps us understand areas that may need our attention. After speaking with our team, I am glad that we were able to discuss these concerns with you and are in the process of working through them with you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More