Highland Homes

star-rating (942 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 942 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

942 Reviews - 140 Communities

5 ★(672)

4 ★(121)

3 ★(78)

2 ★(37)

1 ★(34)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Overrated Builder

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • San Antonio, TX
  • August 25, 2020

Highland Homes may have built it’s better reputation in the early 2000’s for innovative, functional and almost high end quality materials. But in the recent years it’s quality and workmanship seems to be faltering. It’s been 86 days in our new house and there are already numerous issues of workmanship and quality of products installed. Had it not been with the construction manager and sales agent. I would rated it 1 star. ... More

Highland Homes responded:
Hi There, Thank you for taking the time to leave a response about your experience and I am sorry to hear of your displeasure with the perceived quality of products used in your home. I understand from our team that they have been actively working with you in an attempt to improve some items you are not pleased with. While I do understand that there are some unique issues, most concerns are of the quality and standards we show in our model homes and we believe are well above industry standards. We pride ourselves in providing all of our customers with the highest quality home possible and remain committed to our customers throughout the home-building process and after, well into the warranty, to help get everything completed and to your satisfaction. Our goal is to provide quick attention to your concerns and are hopeful you will be pleased with things once our team has completed the agreed upon items. Thank you for your patience and thank you for being a Highland Homes customer. highlandhomes ... More

star-rating Disappointing

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Humble, TX
  • November 16, 2019

I thought I was buying a decent home until i moved in. The FIRST weekend, the plumbing backs up on us!. There was a stake in one of the trees that a genius landscaper stuck so deep into the ground that it cracked the cheap pipe that was used for the plumbing. To their credit, highland homes fixed it the same day. Week later, i discovered a roof leak due to a leaky roof jack. This was fixed a few days later. Now ive realized the ac installer that highland choses for my area is one of the worst rated hvac installers in Houston. They never tested the static pressure on the ac, the coils were full of sand, several vents were installed backwards, etc. I expected far better than this considering the price of the home . ... More

Highland Homes responded:
Hi There,
I am sorry that this has been your experience and I greatly appreciate your patience with us as we work to resolve these issues with you. Your feedback is extremely helpful for us to better understand where there are opportunities for improvement and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Overpriced home for the quality

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Fair Oaks Ranch, TX
  • December 08, 2020

I have owned many new homes from different builders and this has been the one with the worst quality of build.

star-rating Not a happy customer!

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • San Antonio, TX
  • February 18, 2020

We closed almost two months ago and they are still working on our house. I feel the work has been sloppy and not well done. It looks like I am fixing a used home instead of moving into a new home! I would not buy from them again! My mistake was closing before the house was completely finished!!! The price we paid does not reflect the quality of the home. We are very disappointed! ... More

Highland Homes responded:
HI There,

Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciate you bringing this to our attention and after speaking with our team, I am pleased to hear that our Construction Manager has been working with you to resolve these concerns to your satisfaction. We always strive for a complete home and happy homeowners and will continue to push that effort in accordance with our core values. Thank you for your patience with us and please let our team know if there is any additional way that we can be of service. Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Questionable workmanship

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • Aubrey, TX
  • September 07, 2019

WE PURCHASED IN SANDBROCK RANCH. WE HAVE HAD WEEKLY ISSUES WITH THE HOUSE. THE ON GOING ISSUE IS AN ELECTRICAL PROBLEM . ITS NOT JUST US, ITS NUMEROUS HIGHLAND HOMEOWNERS IN SANDBROCK WITH THE SAME ISSUE. WE HAVE BEEN TOLD THAT THE BREAKERS TRIP BECAUSE THE CODES ARE STRIC, BUT OTHER BUILDERS ARE NOT HAVING THE SAME ISSUES ... More

Highland Homes responded:
Hi there,
Thank you for taking the time to leave us a review. I’m sorry that you are experiencing this, and I appreciate your patience as we continue to work with you to address your concern. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating 1703 Buckner Pass

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Lee B.
  • San Antonio, TX
  • July 17, 2019

While our Highland Home looks nice from the outside, it has been one frustration after another assuming ownership of this house. From failed promises to install a barrier wall that resulted in a vandal driving through our front yard (in a gated community, no less) resulting in hundreds of dollars of additional watering fees due to re-sodding, to HVAC duct work coming apart in the attic, to many other small to large issues, this has not been the experience described to us as we selected this builder and community. Perhaps ours is a unique case, but it doesn't feel that way when we speak to others in our neighborhood. Disappointing, because we were looking forward to moving into this house and it has been anything but enjoyable. ... More

Highland Homes responded:
Hi there,

I really appreciate you taking the time to leave us a review and I am so sorry that this has been your experience. I fully understand your frustration with the developer’s fence that we are continuing to work through and the vandalism that occurred to the yard. We strive to deliver a quality home and provide exceptional customer service so please continue to work with our team on any concerns you may have. We greatly appreciate you being a Highland Homeowner. highlandhomes
... More

star-rating Not a great experience

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Lance L.
  • Forney, TX
  • February 20, 2019

Had to have brick removed and redone. The mail did not get delivered to community mails boxes for a month. The internet and fiber optic did not work until a month after we moved in. The caulking in house is already cracking & the corners of many rooms are cracking. I come home the other day with a giant hole in my front yard with no warning so i had no idea it was going to take place and was told they needed to run stuff (Electric) for the other part of development. No one told me that my front yard was the right of easement i guess we are supposed to know this.m It has been 5 days and counting with a hole in my front yard. I am the corner house and 2 months into living in my new home the handicap ramp is still just dirt and have been told many times it is scheduled but still nothing. ... More

Highland Homes responded:
Hi Lance,

I am sorry that this has been your experience and I greatly appreciate your patience with us as we work to resolve these issues with you. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Erica W.
  • Spring, TX
  • January 29, 2019

For the price paid, the builder should hire painters and workers who will pay more attention to details. The materials put into the home are great, but the way in which it was thrown together is a hug disappointment. Even after the initial and final walk they, you mark and it seems the workers shake their head as though they will correct the issues and I can back to find the same things undone. ... More

Highland Homes responded:
Hi Erica, I really appreciate you taking the time to leave us a review about your home buying experience as it better helps us to understand which areas need our attention. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating OWNER

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Kavita T.
  • Richmond, TX
  • December 15, 2018

We recently moved to a brand new valuable home with excitement but turned out to be a miserable life living inside the house from day 1. We are seeing many mice inside the brand new home from day 1. I wish Highland homes should have informed me regarding mice issue in the subdivision to give me a choice to consider to by a house or look somewhere else. If I was informed by Highland homes prior to buying a house regarding mice concern in the subdivision then I would have consider not to by this particular house but look for a house in different area. I hope someone from Highland homes will contact me to resolve this major issue. ... More

Highland Homes responded:
Hi Kavita,

I’m sorry to hear about your experience with the mice! I am
glad that we were able to work with you on a resolution to help you feel more
at peace in your home! Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - No internet.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Heartland, TX
  • February 05, 2020

No internet. Asked them to come out to fix things wrong once I noticed things not right and they have ignored me once I closed. Yet they said contact us we are always here

Highland Homes responded:
Hi There,
Thank you for your review and I’m sorry to hear that this has been your experience while building your home. I have spoken with our Warranty team and they will continue to try and work with you so that they can better understand the issues that you are experiencing. Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating NOT RECOMMENDED

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • Spring, TX
  • November 11, 2019

I canceled contract with Lennar to go with Highland Homes and I regretted it! Sales person was very aggressive and all over. Wasn't even there for closing or call to see how everything went. Not attention to detail nor concern with my needs. Always pushing my concern or additional work to outside source that is clearly a conflict of interest. Home quality is not there, I paid additional cost to update my kitchen cabinets and let's say the workmanship is terrible. Landscaping work is terrible! Have ask them to repair and still no change after three months. ... More

Highland Homes responded:
Hi there,

I am so sorry that this has been your experience with our sales team. I appreciate you bringing this to our attention, and I have shared this with our team. I’m happy to hear from Jeff that you thought highly of our construction team and that we were able to work with you on these concerns. If you have any questions or concerns, please reach out to us and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Terrible Disappointment

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Eric P.
  • San Antonio, TX
  • October 17, 2019

The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes. ... More

Highland Homes responded:
Hi Eric,

Thank you for taking the time to leave us a review! I apologize that this was your experience during the home building process as we strive to ensure our homeowners are satisfied while building their home through our excellent customer service and warranty. I am glad to hear that you love your lot and that you think the home is beautiful. After speaking with our team, I am pleased to know that we have a dedicated person who will be working with you to remedy the concerns that you may have. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Poor work for the price we paid

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Fulshear, TX
  • September 17, 2019

Paint is everywhere, cracked tiles in the bathroom that still haven't been fixed. Leaking water line that they haven't come back to fix either. Will not buy another home from them.

Highland Homes responded:
Hi there,

I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I’m glad to hear that we are in the process of resolving these concerns. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Miscommunications, lack of clarity and surprises

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Julian C.
  • Montgomery, TX
  • July 16, 2019

Be sure to summarize every communication in writing point by point after each meeting as to your understanding and have them respond their agreement. Their people appear to forget easily. Not all their contractors are the best. Don't rely on their inspectors. Hire your own. We did like the floorplan and the location but we came close to walking away from the contract a few times. ... More

Highland Homes responded:
Hi Julian,

Thank you for taking the time to leave a review as it helps us to better understand areas of improvement. I am sorry that this was your experience and I am glad that you were able to connect with our team and work towards a solution. So happy that you like the floorplan and the location of your home and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Too busy for quality

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 1

Responsiveness star-rating 2

  • Gregory S.
  • McKinney, TX
  • May 22, 2019

Enormous demand for new homes has created an environment where subcontractors hire semi-trained or even untrained workers (on the job training). Their work is many times simply sloppy and sometimes unbelievably bad. The Highland supervisors ensure that work is performed to code, but that does not mean work is high quality. A new buyer must constantly question things that do not look "normal", and get them fixed before closing. i.e Highland "cheaped out" and did not put in foundation drip lines on the automatic sprinkler system; this should be standard on your new Texas home. Make sure wood trim is cut with tools, not box knives. Make sure the cheap kitchen appliances are upgraded, because Highland uses low-level kitchen appliances. Make sure the yard is graded correctly to prevent large puddles and mud holes, especially if you have children playing back there. Make sure you purchase 3-way switches for all areas where there s entry from two separate directions. Make sure you use the Highland warranty system to fix all the poor workmanship because you only have 1 year to get it fixed - some folks had been working for many months to get items fixed, nothing occurred until the continuous use of the online warranty system was the only way to finally get things fixed (again, because the building managers seemed to be too busy to remember the small stuff). Remember that sheetrock errors are MUCH easier to fix before the paint is applied. With that said, you should always get the builder to fix texture and paint errors at any stage of the game - but it is most effective before closing on your home. Highland is MUCH more responsive before closing than after closing (again, to busy for small stuff). Finally, get some help from some building experts to help you find all the errors before closing time. ... More

Highland Homes responded:
Hi Gregory,
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes as well as our level of customer service! Thank you for bringing this to our attention and I am pleased to hear that we are working through these concerns with you to better help meet your expectations! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Not good experience!!!

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Long N.
  • Richmond, TX
  • February 27, 2019

Just move in around 90 days and I changed 8 of ceiling light!!! Painting is bad, we just find out inside and bottom of kitchen cabinet there a lot of exposing nails. The floor of 3 out of 5 rooms are not evenly...hopefully that’s all.

Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I am glad that we were able to take care of those issues for you! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating The Highland name doesn’t match the treatment we received.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 3

  • Daniel P.
  • Frisco, TX
  • January 22, 2019

Be upfront with the buyer and let them know exactly what they are getting. Do not blame or penalize the buyer for a mistake Highland made. Have real sample of building materials in one location so the buyer will not have to pick materials from a picture ina 3 ring binder. Finally make sure that the Highland team in the area you’re selling home has the knowledge , experience, and customer service skills to sell your homes. ... More

Highland Homes responded:
I’m sorry to hear that this has been your experience with Highland Homes as we pride ourselves on our level of customer service and we try to provide multiple samples in our design centers that help you envision the look and feel of the materials that you are selecting. In speaking with our team, I am grateful to hear that we were able to work through these concerns with you! If you have any additional concerns or questions, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Poor quality of workmanship .

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Charles C.
  • San Antonio, TX
  • December 09, 2018

Poor painting. Back yard has a river running through it. Poor quality of tile. No attention to detail.

Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any additional questions or concerns, please reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Highland Homes - Poor service.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Celina, TX
  • December 02, 2020

Poor service. Poor workmanship. Not a pleasant experience.

star-rating Review

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Celina, TX
  • September 28, 2020

Overall I am happy with my Highland Home. However, the whole process of building the home was disappointing and unorganized. There were several things in the house that were installed wrong and took a lot of effort and time to get fixed. I realized this was an imperfect process but the amount of issues that arose throughout the build (which usually were caught by my dad who is an architect and not the contractor) made me feel like I was getting taken advantage of. As this is my first home, I was extremely excited to get my keys and officially be a homeowner! However, when I moved into my home, someone had locked my thermostat at 80 which was not fun moving in the middle of July in Texas. Since my contractor was out of the office, my thermostat remained locked for days. Again, I was left feeling under valued. I will say, Tracy, from the sales office completely made my experience. She made my first home buying experience special and made me feel valued for my business. She was actually the one who came to the rescue when my thermostat was locked. She went above and beyond and was taking on roles that were not hers...she is fantastic! ... More

Highland Homes responded:
Hi There,

Thank you for your detailed review and your kind words about Tracy! It is so wonderful to hear that she made your first home buying experience special and that you are happy with your home! I am sorry that you were disappointed during the build and I do appreciate your feedback as it helps us to better understand areas of improvement! After speaking with our team I’m glad that we were able to connect with you to discuss any concerns and if there is any additional way that we can be of service, please let us know! Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Mediocrity at a high price point!

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 3

  • Clyde M.
  • Manor, TX
  • March 11, 2020

From start to finish, there was nothing that could go right for our build. From permitting issues for the the Sri way to having to redesign the driveway. Our 3rd party inspector found several issues with the proper installation of all the anchor bolts throughout the entire frame. All the bathroom cabinets and kitchen cabinets were heavily damaged BUT were still installed. Our building construction manager was informed about the cabinets but was told by the cabinet company they they would not be replaced only repaired. At this point I went to highland homes social media page and expressed my disappointment with the cabinets and the refusal to have them replaced. At the point I got a phone call from highlands regional manager who wanted to meet in person at the home to see the damages. He then expressed his apologies and said that was not to “Highland standard “ he made a call and the very next day all the cabinets were replaced with new undamaged cabinets. By this time we had Laos faith and trust in our building manager and his crews so we decided to show up unannounced to do walk throughs and this is when we found that all the paint and finish work was not up to “Highland standard “. The texture on the walls didn’t match and had to be done 3 time before it finally matched. Master bathroom tiles are loosing grout and the shoulder leaks. The bathroom window leaked for almost 2 weeks before it was resealed. We have grout in kitchen backsplash that is now cracking and separating. And now we noticed that anytime the furnace or ac is on, all the lights in the home flicker constantly.. so here goes another work order and letting more people into my home .. never ending bad dream.... ... More

Highland Homes responded:
Hi Clyde,

I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and I greatly appreciate your patience with us as we worked to resolve these warranty issues. Please continue to let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Late response and least cooperative construction supervisor

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Leander, TX
  • February 18, 2020

since Highland is moving out of this community least care was taken to the customers. Construction manager feels customers are slaves for him. How many times we need to follow up to get the issues resolved. We bought a brand new home so that , there no issues and we are good at least for 2 years. Till date in last 45 days, i had issues with my Air conditioner and roof. I don't know what all are pending. Had faith in highland homes till i bought this home. But now its a question mark. ... More

Highland Homes responded:
Hi There,

I am sorry that this was your experience after closing on your home! Thank you for bringing this to our attention and after speaking with our team, I’m glad to hear that we are in the process of resolving these concerns. I also appreciate your patience with our Warranty team and please continue let them know if there is any additional way that they can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Bad Experience After Purchase

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Carmen F.
  • Fort Worth, TX
  • May 03, 2019

I was excited to move into my new Highland home, but I had some bad experience after I moved in. I had electrical issues the first week I moved in. My gas stove, most of my outlets and garbage disposal stop working. I also had plumbing issues. I took a bath in my stand alone bath and when I emptied the water out it all went into my shower pan almost causing a big flood of zooer water in my master bath. My toilet also got clog. The same occured my daughters bathroom. For two days I did not have access to both bathrooms. Thank goodness I have a third bathroom. I was disappointed that my first two weeks turned out this way in my new home. The builder over my home project has not been to great with my concerns. ... More

Highland Homes responded:
Hi Carmen,

Thank you for taking the time to write a review and I am so sorry to hear about these issues you experienced just after you moved in. After speaking with our team, I am glad to hear that we were able to address most of these issues and are in the process of working with you to review the last pending items. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Customer's complain

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Spring, TX
  • January 08, 2019

In less than a month after moving in some items failed working and even after reporting to the warranty manager no body came to fix it. Highlands needs to improve on how to handle their customers complains.

Highland Homes responded:
Hi Moses,

Thank you for your feedback on our Warranty process. I have spoken with our team in regard to your concerns and I am glad that we were able to take care of those issues for you! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - Better designs then the competition.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Eric U.
  • Kyle, TX
  • December 13, 2020

Better designs then the competition. They entertained some custom changes that other builders would not. However, the title work and finish was not finished completely. Disappointing for the price point. We still have a list of I Owe Yous from the builder months after moving in. ... More