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Homes by WestBay

star-rating (160 reviews in all areas)

What Homeowners Have to Say About Homes by WestBay in Tampa-St. Petersburg

Read the 160 homeowner reviews of Homes By Westbay's new homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners rated Homes By Westbay an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Homes By Westbay’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.2 out of 5 stars
in the Tampa-St. Petersburg area

star-rating

160 Reviews - 8 Communities

5 ★(94)

4 ★(25)

3 ★(24)

2 ★(9)

1 ★(8)

Quality 4.2

Trustworthiness 4.2

Value 4.3

Responsiveness 4.1

star-rating We were expecting much more quality and honesty for what we were charged!!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 3

  • Martin S.
  • Riverview, FL
  • November 12, 2019

We lived in Texas as our home was being built--big mistake, as we should have gone to check on the construction every week, and stayed on top of the job. We should have know that there were going to be problems, when our construction manager told us at the end of our FIRST video meeting, to try not to bother him too much! We are not happy with the sheetrock work, grout work and the general dishonesty of our construction manager. WestBay is in too big of a hurry to build and close on a QUALITY home. Everything we picked was an upgrade and we don't feel that we received a first class job for what we were charged. As long as the sheetrock is doing it's intended job, (being a wall, as our warranty man has told us) even though it has many many places that have dents and bad texture, we are expected to accept it. Grout work throughout the entire home is very uneven, with many pinholes in the grout, and chipped tile, and tile with holes in it. The backsplash was some of the worst tile and grout work I've ever seen. I build new homes in Houston, and I know what my clients deserve and expect for what they pay me. I treat them the way I would like to be treated. Our home was not even cleaned before we moved in, even though the construction manager said it was going to be. The windows were filthy inside and out. There was dust throughout the entire house and our garage has concrete dust still in it that we have not had time to have cleaned. We bought upgraded toilets and the seat tops are all scratched up. The warranty man said that we had to accept them because they are doing what they were supposed to be doing. I paid for brand new toilets and I want them to look like it. I paid WestBay every time they asked me for a check and I expect a brand new home to look like it. We feel that if we have to question what the finishes....Sheetrock, Paint, Cabinetry, Flooring, Counters, look like, what do all the other things behind the walls, in the attic, and in the foundation look like, and what kind of workmanship is there! The warranty man is trying to get most of the problems fixed, but we should not have had to deal with these in the first place. For the money we spent, we expected quality work and did not get it. I'm sure the owner of Homes by WestBay would agree, if he came to see our home. ... More

Homes by WestBay responded:
Hi Martin, we're sorry to hear that you're unhappy with the quality of your home. We take pride in the quality of the homes we build, and try our best to keep our out-of-state buyers as involved and informed throughout the build process as possible--and in your case through FaceTime and video calls. This comes to a surprise to us as you've left your Construction Manager a glowing 4.9 out of 5 score on your closing survey. We see that you've submitted a few cosmetic Performance Requests after closing that we've since addressed. If you have additional concerns beyond submitting a Performance Request, please reach out to us at info@westbaytampa.com. Thank you for your feedback, and welcome to the WestBay family! homesbywestbay ... More

star-rating Homes by WestBay - There was not clear on going communication as promised by Westbay.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Land O' Lakes, FL
  • March 29, 2021

There was not clear on going communication as promised by Westbay.

Homes by WestBay responded:
Thank you for your feedback and we're sorry to hear that you had a less than perfect experience with us. We'd love to hear from you to see if we can better your experience going forward. Please write to us at info@westbaytampa.com. Thank you for being part of the WestBay family! homesbywestbay ... More

star-rating Homes by WestBay - For starters, we chose Westbay due to the quality of workmanship

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Elliot A.
  • Odessa, FL
  • November 04, 2020

For starters, we chose Westbay due to the quality of workmanship found in the model homes we viewed. Now that we've been in our new home for 2 months, we've noticed that the quality of work that we saw put into the model homes IS NOT the same quality put into the individual homes that consumers pay for. While Westbay does have a "walk through" meeting, there is no possible way for you to view every little thing that is done incorrectly. If Westbay wants to get a true review from their customers, the "please give us 5s" should be feedback given after the customer has been in their home for the 30 days- for example during the 30 day warranty meeting instead of at closing as that time truly doesn't give the homeowner a true opportunity to see the issues with their home prior to giving their feedback. ... More

Homes by WestBay responded:
Hi Toney, your home comes with a 2-year performance guarantee and a 10-year structural warranty through 2-10 Warranty. If you haven't already done so, please submit a performance request via our website and our Quality Assurance team would be happy to assess. Thanks for trusting us with your WestBay home! homesbywestbay ... More

star-rating Homes by WestBay - Don’t believe what you are told.

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Apollo Beach, FL
  • October 28, 2020

Don’t believe what you are told.

Homes by WestBay responded:
We're sorry to hear that you had a less than perfect experience with us. We'd love to hear from you to see if we can better your experience going forward. Please write to us at info@westbaytampa.com. Thank you for being part of the WestBay family! homesbywestbay ... More

star-rating Below expectations

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 3

  • Christopher O.
  • Land O' Lakes, FL
  • April 29, 2020

I wish I could find something positive to report. We have really nice neighbors, but the build quality and materials in and out of the home are well below what I expected. The yard issues from drainange, poor sod and dying plants we have to solve does not leave my mind. Lastly when we moved in from Texas we had ants in the house from front to back for about a week until the exterminator could get here. Response rhas also not happened but we are in COVID-19 time so my expectations have been adjusted. ... More

Homes by WestBay responded:
Thank you for your feedback, and sorry for your less than perfect experience with us. If you haven't already, please be sure to submit any warrantable issues as a ticket on our website. While we have paused all non-emergency visits at this time, this will put your request in queue and we will address them as soon as it is safer to do so. Thank you for your continued patience as we navigate through this uncertain times together! homesbywestbay ... More

star-rating Very disappointed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Fred A.
  • New Port Richey, FL
  • March 09, 2021

So so disappointed of everything so far, we have been living here about two weeks and we have seen so many things which they were made not right, we still need to make an appointment with Brian for the 30 days walk.

Homes by WestBay responded:
We're sorry to hear that you're not fully satisfied with your new home, Fred. We do offer an industry-leading 2-year "fit and finish" guarantee on all our new homes. If you haven't already done so, please submit a homeowner performance request via our website and our Quality Assurance department will be happy to assess and address. Thank you, and welcome to the WestBay family! homesbywestbay ... More

star-rating Not a great experience; get a home inspector to review everything

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Ronald H.
  • Odessa, FL
  • July 16, 2020

Negative experience, our final walk through was not appropriate. Work was still being completed. We were told the house would be cleaned and driveway power washed. Never happened. We found a deep scratch in an upgraded oven that the builder is refusing to address. We were told to call GE. It's clear the scratch occurred when the unit was installed. Scratch on a sliding glass door that was termed "superficial" so it will not be addressed. A/C unit, which is an upgrade is not functioning properly to the point that the master bedroom is so hot we cannot sleep in it. Multiple other issues that are slow to be addressed with no updates or communication. I sent an email with pictures of issues with trim that is starting to bow away from the house and no response after 15 days. Just a few of the issues. The builder misrepresented the finished product. No attention to details. Tile work in master bath is embarrassing. Sharp exposed edges around the shower drain. Caulking is pulling away from the walls/tile after only 2.5 months in the home. ... More

Homes by WestBay responded:
Thank you for your feedback, Ronald. We apologize for the lack of communication regarding your new home's issues. We stand by the quality of our homes and all our homes come with an extended 2-year performance guarantee period. Our Quality Assurance Manager has since reached out to you to address your questions and concerns. We're working closely with our trade partners to minimize the COVID-related delays in service. If you have further concerns, feel free to write us at info@westbaytampa.com. Thank you for trusting us with your new home, and welcome to the WestBay family! homesbywestbay ... More

star-rating 12416 Triple Creek Home

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Miguel N.
  • Riverview, FL
  • January 28, 2020

Lennar is beating your company in every area...They provide, smart homes, and appliances, and walls that are straight. Lennar follow-up inspection doesn't try to avoid fixing outstanding items like Westbay does. I would hesitate in recommending this company to anyone. You are not trustworthy. ... More

Homes by WestBay responded:
Thanks for your feedback, Miguel. We strive to provide the best customer service to our homebuyers and are constantly looking for ways to improve. If you don't mind, could you please write us at info@westbaytampa.com with more details on your experience? Looking forward to hearing from you, and thanks for being a part of the WestBay Family! homesbywestbay ... More

star-rating I’ve had a horrible experience with West Bay

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Susan M.
  • Riverview, FL
  • January 28, 2020

My project manager had no clue what he was doing. From the framing all through the construction there were so many issues that I pointed out. Some were addressed some were not I even had to tell them what some of the construction codes were because they were not following them. Now that I’ve moved in, all my issues that have been documented along the way I’m being told are only cosmetic and will not be addressed. ... More

Homes by WestBay responded:
We apologize for your less than perfect experience with us. We pride ourselves in providing the highest quality homes with the best customer service, and I have forwarded your comments along to the appropriate teams for review. Feel free to email us at info@westbaytampa.com should you have any additional comments or feedback. Thanks for being a part of the WestBay family! homesbywestbay ... More

star-rating Was not a good experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Joel B.
  • Riverview, FL
  • September 10, 2019

Your sales team Mat and Joseph Was excellent. Construction manger I can’t same the same for. Lot of thing I had to bring to his attention a lot of errors and things still not fixed that he said would be. I’m done fighting and going back and forth I will just know next time not to go with a westbay home and will not refer anyone else. ... More

Homes by WestBay responded:
We appreciate your feedback, Joel. We strive to deliver every Home by WestBay with no unfinished construction items, and we're sorry if this wasn't the case with your home. If you don't mind, could you please write us at info@westbaytampa.com with more details on your experience? Looking forward to hearing from you, and thanks for being a part of the WestBay Family! homesbywestbay ... More