John Wieland Homes

star-rating (119 reviews in all areas)

What Homeowners Have to Say About John Wieland Homes

John Wieland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of John Wieland Homes’s 119 homeowner reviews to learn why they are the right team to build your new home.

3.9 out of 5 stars
in all areas

star-rating

119 Reviews - 22 Communities

5 ★(56)

4 ★(21)

3 ★(20)

2 ★(13)

1 ★(9)

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

star-rating Final Home

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Edward A.
  • Alpharetta, GA
  • June 05, 2019

I like the location I bought in, I like the design(minor things I would change) of the home. The representatives from Pulte were professional but I felt that they were overwhelmed with scope of the project. I had several punch list items. They were not addressed until I made several calls to upper management. Bottom line, I believe that there are not enough line workers to handle the day to day operation. ... More

star-rating Have some issues

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Paul B.
  • Hoschton, GA
  • May 07, 2019

Drywall was done poorly All exterior doors have chunks of wood missing or divots Had about 30 needed addressed right after closing

star-rating Great project manager but terrible company

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 4

  • Anonymous
  • Alpharetta, GA
  • July 21, 2020

We got lucky and had a good project manager. But the builder uses very. cheap sub contractors who do very sloppy work. People in the communities are not happy with the final product.

John Wieland Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there is anyway we can assist or any additional details you would like to provide, we are always listening at customersupport@pultegroup.com. Thank you for taking the time to leave a review. ^AS johnwielandhomes ... More

star-rating Poor Quality

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Krishna S.
  • Waxhaw, NC
  • January 09, 2020

A lot to improve quality

John Wieland Homes responded:
We are disappointed that you aren't happy with the quality of your home. If there is anything we can help with or if you would like to provide any additional feedback, please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby johnwielandhomes ... More

star-rating Challenge to be your client

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Marietta, GA
  • May 30, 2019

We have identified several issues upon move in that are problems. It is so difficult to get any response at all. We’re literally stuck at how to get a response. Furthermore, your company is very inflexible about hours they will come with strict rule that they will never come after 4 on weekdays...this is hard for folks with high-demand jobs. ... More

John Wieland Homes responded:
We sincerely apologize that you haven't been receiving a response to your issues. If you need assistance with service requests, we'd be happy to help. Please email us at socialcare@pultegroup.com. --Sarah johnwielandhomes ... More

star-rating John Wieland Homes - Field manager unable to keep appointments.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Hoschton, GA
  • September 05, 2020

Field manager unable to keep appointments. Repair items take a while to get fixed. Items that should have been addressed before closing remained after closing.Construction continues from in the dark before 6:15 in the morning to 11:15 at night for plumbers and landscapers which disturb current residents that are living in the subdivision. Sales office not helpful to customer . We had final loan approval in January 2020 but sales office called 1 week before closing to say incorrectly that we didn't. Lot premiums are high when sales try to get the most out of the lots. Plumbers and interior trim do very good work when responding to calls after closing. ... More

John Wieland Homes responded:
We are so sorry to hear that you have had a negative experience working with our team and trying to get your issues addressed. We would like to make leadership aware of this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS johnwielandhomes ... More

star-rating John Wieland Homes Master Builder fired before home completion

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Monty K.
  • Cumming, GA
  • July 22, 2020

The home entry way steps are dangerously constructed. The list of items to be completed before sign-off was totally ignored. The home completion team communicated to the closing department that everything was completed. Then the sign off date kept getting pushed back till mere hours before closing. I had to sign because the mortgage rate lock date was that day. ... More

John Wieland Homes responded:
We are so disappointed to hear that our team did not deliver excellent customer service regarding your concerns. We would like to look into the situation and would appreciate if you could send your full name and address to customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^AS johnwielandhomes ... More

star-rating Medders

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Gregory M.
  • Mount Pleasant, SC
  • July 17, 2019

Since we bought the house in June we’ve had nothing but issues. I’ve lived here for now over six weeks and I’ve had numerous issues with the house. Once the house is sold and turned over it seems that they don’t care about the issues and they seem to make you feel like will get around to the issues when we can. Justin has been great and so easy to work with. But he’s only a one man show for numerous projects. ... More

star-rating Quality is really bad

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Alpharetta, GA
  • January 29, 2020

The finishing touches are awful and we are finding several issues related to cracks in the walls. the doors, door frames, toilets are falling apart. I would not recommend J.W homes

John Wieland Homes responded:
We are disheartened to hear that you aren't pleased with the quality of your home and we would like to help. If you could email some additional information along with your contact information to socialcare@pultegroup.com we would be happy to assist in getting these concerns addressed. Thank you for taking the time to leave a review as it is invaluable to us bettering the home building experience for our customers. ^Abby johnwielandhomes ... More

star-rating John Wieland Homes - Since Pulte took over the JW brand, the build quality has gone

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Sandy Springs, GA
  • May 24, 2020

Since Pulte took over the JW brand, the build quality has gone down hill.

John Wieland Homes responded:
We are sorry to hear you are not pleased with the build quality of your new home. If there is anything we can do to assist or if you would like to provide any additional feedback, please feel free to email customersupport@pultegroup.com and our team would be happy to assist. ^Abby johnwielandhomes ... More

star-rating Pulte Didn't deliver

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • David M.
  • Waxhaw, NC
  • June 03, 2020

Pulte made a lot of promises that they had improved their building construction but they didn't deliver? There's a lack of craftsmanship and use of contractors that aren't held to a high enough standard.

John Wieland Homes responded:
We hate hearing that you had a negative experience that left you unhappy with the quality of your new home. We would like to learn more so we can assist and continue to improve the new home build process for our customers. If you could please email customersupport@pultegroup.com with some additional information we would greatly appreciate it. ^Abby johnwielandhomes ... More

star-rating Worst Experience Ever

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Marietta, GA
  • August 07, 2019

If you want a 5-star headache, buy a home from these guys. Otherwise, just walk away. Although we are very happy in our new home, getting to this point was a nightmare. We had the worst project manager ever, a guy who was unhappy in his job and basically took out his frustrations on us and our home. Nothing was done right and the workmanship of what was done can only be described as amateurish. I won't describe the comedy of errors this construction site was, but took weeks to get things right. Everything you want costs money. They charge about double what you would pay for things like ceiling fans, so if you can install them yourself, do it yourself and save money. We bought the house before it even had drywall, yet we could not change what tile went in the bathrooms. Preposterous. As you deal with Pulte, you will find that the customer does not come first. They make loads of promises, but do not deliver. Whatever you do, don't make plans around your alleged closing date. They missed four closing dates for us, and missed the closing dates on the other three houses around us as well. I don't know how much that cost them, but it's amazing that Pulte, who owns John Wieland, can throw away money like that and not hold anyone accountable. After you close, their responsiveness to issues is tortoise-slow. It took two weeks for them to figure out who is in charge of our house, now that the previously-mentioned project manager left the company. Once again, many things have been promised, but nothing has been delivered. E-mails to corporate higher-ups have gone unanswered, so we can only assume that the do-nothing corporate culture at Pulte/Wieland goes all the way to the top. John Wieland sold out to Pulte years ago, and when he did, so went his name and reputation. I would probably sell out for $400 million plus too, but don't expect a John Wieland experience when you buy a Pulte home. ... More

star-rating Inferior quality workmanship and deceptive sales process; extremely disappointed in Wieland/Pulte Co.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Lizanne G.
  • Atlanta, GA
  • October 16, 2019

Build took 19 months instead of the 12 promised. No exceptions considered for customers who had to move to interim housing as a result. Closing delayed due to incredibly inferior workmanship. Incentive $ pulled out of deal the night before closing. Roof section is still missing both shingles and felt. On site foreman and customer care MBR overwhelmed with complaints, follow-up action is unacceptably slow. ... More

John Wieland Homes responded:
We are very disappointed to hear that you had a negative home building experience but thank you for sharing your experience. For unresolved issues or to discuss further, please email socialcare@pultegroup.com so our team can assist. ^Abby johnwielandhomes ... More

star-rating Slap and Dash Building at it's Best

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Sandiford B.
  • Charleston, SC
  • October 05, 2020

extremely disappointed in our house for the amount of money spent. every day a new issue comes up and the warranty process is a joke. These houses are thrown together as quickly as possible. don't walk away RUN away from JW Homes/ Pulte.

John Wieland Homes responded:
We are so sorry to hear that you have had a negative experience and are dealing with unresolved concerns with your new home. We would like to look into the situation and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for leaving a review. ^AS johnwielandhomes ... More

star-rating HORRIBLE - EXPENSIVE FOR ABSOLUTELY NO REASON !!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Alpharetta, GA
  • August 01, 2020

No need to - they sent a survey to complete a while back - which was done - but not even a house rat has called me to discuss my concerns- the only reason we bought at Foundry is because of Location - NOT BUILDER ! That sentiment is shared with a good majority of the residents that i have personally spoken to - extremely shady and incompetent work - watch this , if a builder cant get basic painting done right what does that tell you ?? Nuff said ! ... More

John Wieland Homes responded:
We are so disappointed to hear that you have had such a negative experience and are unhappy with your home and the response from our team. We would like to learn more about your experience so we can share it with leadership. If you could please email your full name, address and contact information to customersupport@pultegroup.com we would greatly appreciate it. Thank you for taking the time to leave a review. ^AS johnwielandhomes ... More

star-rating Just AWFUL!!!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Sammy M.
  • Alpharetta, GA
  • January 22, 2020

This is our 8th homs purchase (5th new construction) and hands down it was the worst. Our experience consisted of broken commitments, poor responsiveness and build quality. I will not recommend this builder to anyone.

John Wieland Homes responded:
We are disappointed to hear that you haven't had a pleasant experience and aren't happy with the quality of your home. We would like to learn more about this situation and see what we can do to make things right. We would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby johnwielandhomes ... More

star-rating No good a service

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Thao L.
  • Waxhaw, NC
  • January 07, 2020

A house so ugly. I call them come to fix nobody show up to fix nothing.

John Wieland Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty team, but we can help with that! Please send an email to socialcare@pultegroup.com with your address and contact info so we can assist. ^Abby johnwielandhomes ... More

star-rating Poor workmanship and quality control. Unresponsive to punch items.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Eric C.
  • Alpharetta, GA
  • October 19, 2019

The build quality and workmanship are poor. The follow up on punch items is horrible.

John Wieland Homes responded:
We are so sorry to hear you aren't happy with your home. For unresolved concerns or to discuss this situation further, please email socialcare@pultegroup.com and a team member will be in touch. ^Abby johnwielandhomes ... More

star-rating Poor leadership reflected

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Decatur, GA
  • May 29, 2019

There isn't one good thing I can think of that can be shared to exemplify decent standards throughout.

John Wieland Homes responded:
We're incredibly disappointed to see this and if you'd like to discuss your experience with us, please email us at socialcare@pultegroup.com. --Sarah johnwielandhomes ... More