K. Hovnanian® Homes

star-rating (1460 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Stockton-Lodi

Read the 27 homeowner reviews of K. Hovnanian® Homes's new homes in the Stockton Lodi area. Stockton Lodi homeowners rated K. Hovnanian® Homes an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.1 out of 5 stars
in the Stockton-Lodi area

star-rating

27 Reviews - 2 Communities

5 ★(8)

4 ★(3)

3 ★(5)

2 ★(4)

1 ★(7)

Quality 3.1

Trustworthiness 3

Value 3.9

Responsiveness 3

star-rating The way everyone was very helpful through the whole process

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rodolfo H.
  • Stockton, CA
  • March 02, 2021

Outstanding work from the sales team to the building team. Throughout the whole process everyone was very pleasant to work with , and they help smooth everything up to my move in day ! I would definitely recommend K.Hovnanian to anyone who is looking to buy the home of their dreams. ... More

star-rating Sales Employees were Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rajesh B.
  • Mountain House, CA
  • December 15, 2020

Really very Professional and know their job

star-rating K. Hovnanian® Homes - Thank you so much for helping us realize our dream.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michelle G.
  • Stockton, CA
  • December 08, 2020

Thank you so much for helping us realize our dream.Godbless

star-rating Good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Oder R.
  • Mountain House, CA
  • October 31, 2019

Karam the sales person from your company is wonderful.

star-rating The buying process

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Glenn H.
  • Lodi, CA
  • December 22, 2020

The whole process of buying our home was smooth and surprisingly easy.

star-rating K. Hovnanian® Homes - Good Quality .

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Pramod P.
  • Mountain House, CA
  • December 15, 2020

Good Quality . Only need to improve on communication during closing

star-rating New Home purchase- Clayton

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Kelly C.
  • Stockton, CA
  • October 20, 2020

K. How really does give you the ability to purchase a quality home for a great price! I am very satisfied with my new home and thankful for the sales team specifically Nikki S. for assisting me throughout this process. Thanks K. How for making me a satisfied buyer. ... More

star-rating K. Hovnanian® Homes - I feel great to be a part of KHOV.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 2

  • Satish S.
  • Mountain House, CA
  • December 24, 2020

I feel great to be a part of KHOV. Loved the house quality/design that come with our homes. Only part i want KHOV to improve is about having better communication with buyers. When buying dreams(homes) buyers don't want to have false promises. Thank you. ... More

star-rating Great sales staff!

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 5

  • Lynn L.
  • Lodi, CA
  • March 02, 2021

We enjoyed working with the sales staff, they were very friendly and helpful. We were disappointed that K-Hov did not honor their own Hometown Hero credit, that is why the lower score for Trustworthiness.

star-rating K. Hovnanian® Homes - While I love my new home, I found communication with the company

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Megan B.
  • Stockton, CA
  • December 02, 2020

While I love my new home, I found communication with the company to be difficult and lacking in the final month of the process.

star-rating Very friendly

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Aurelio R.
  • Stockton, CA
  • February 02, 2021

Overall happy with purchase and family is happy. There were numerous small issues that need to get resolved and lots of sloppiness in many areas of the home.

star-rating K. Hovnanian® Homes - We enjoyed working with John.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Holly S.
  • Lodi, CA
  • March 02, 2021

We enjoyed working with John. He made the experience enjoyable, he's knowledgeable, trustworthy and funny. We were disappointed and frustrated with quite of few things. Some people were very disorganized and rushed. Made lots of mistakes and didn't listen very well on the walk through. Its been over a month and we still have m People coming in to fix things.. the supervisor Ricardo is wonderful. Even though he's visiting alot because there are problems. He at least listens and solves it right away. We got our home early but it would of been better to have it done right. Things just felt very rushed and sloppy.. from being rushed to pick up grades and rushed to sign paperwor ... More

star-rating Beautiful Home with Amazing Price

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 3

  • Ceferina P.
  • Stockton, CA
  • March 02, 2021

My home is beautiful and the price is amazing! It was a magical experience watching with hopefulness that this beautiful home from dirt field to solid walls and roof would one day be mine. There is much excitement with knowing no one else has lived in my home or made any memories. There are so many well thoughtout designs included, such as the numerous amounts of light switches in just the right locations, dual level air conditioning and heat control, the Internet based products (that were not upgrades but included), beautiful color schemes, open concept, modern finishings, options for upgrades, and sizable rooms and restrooms. I feel blessed to be a K. Hovnanian® Home Owner! With all blessings there are areas of improvement. These recommendations include following through with meetings and stages of the home building as was explained in the pamphlet at time of signing for intent to purchase. As well as the recommendation of not signing off on final walk through unless everything is fixed that is discussed during the final walk through instead of believing that the site supervisor "will take care of it." This is my only regret with my purchase. What was supposed to be any "easy fix" is now a headache, and a home warrantee request. Otherwise, I love my beautiful home and cannot wait to make incredible memories! ... More

star-rating Lacking in construction quality

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Casey M.
  • Mountain House, CA
  • December 03, 2019

My responses reflect the nature of construction and the workmanship provided. We have had numerous warranty issues and found multiple points of careless installation practices. If it wasn't for your sales team and their commitment to deliver on good customer service and product, much of our issues would have gone unaddressed with "canned" responses from our designated home warranties manager. The price we paid for the home is not reflective in the product delivered or the care after the home was turned over. I have purchased a new home in the past from a national builder and K Hovnanian's competitor and did not have the number of issues I am experiencing with this home. ... More

K. Hovnanian® Homes responded:
Hi Casey - thank you very much for providing feedback. Sorry to hear that you are experiencing some warranty issues, and hope things are resolved quickly. If you continue to have issues and need assistance, feel free to contact us at customercare@khov.com and we will pass along to your local homeowner service team. Thanks! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - I have to be honest, sometimes the response time took too long

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Margo A.
  • Stockton, CA
  • November 11, 2020

I have to be honest, sometimes the response time took too long if I called someone instead of sending an email. I indicated a few issues when I did my walk through, which are just getting repaired supposedly this Friday, November 13th. My home closed on September 28th. What I have been told is it was the vendors who claimed they were not getting the supplies due to CIVID-19. This very well may be true, but it’s still very frustrating. ... More

star-rating K. Hovnanian® Homes - Attention to detail was not there

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Daniel T.
  • Stockton, CA
  • December 08, 2020

Attention to detail was not there

star-rating What stood out most to me is the lack of communication

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Stockton, CA
  • December 01, 2020

Be cautiously aware that the administration side of this company is very unorganized and lacks proper communication.

K. Hovnanian® Homes responded:
Good morning! Thanks for leaving feedback, we have sent your comments to local representatives for review. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - We fell in love with the homes, they are beautiful.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 2

  • Veronica B.
  • Lodi, CA
  • November 10, 2020

We fell in love with the homes, they are beautiful. Our sales office was amazing. Jennifer is amazing! The process working with the lender was horrible. He didn't communicate well, they made several mistakes and we didn't trust them. The home closed on the projected date (yay), which was great. We've been in the home for 1 month and we just discovered this weekend that our HVAC was never connected to the gas line. Which makes me worry...how did it pass inspection? What else could be wrong? ... More

K. Hovnanian® Homes responded:
Hi Veronica - thank you for providing feedback, we have sent your comments to local representatives for review. khovnanianhomes ... More

star-rating Home O.K., Title Co. Follow-up Not O.K.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 1

  • Roberta L.
  • Lodi, CA
  • September 08, 2020

Title company has not sent closing papers to my mailing address. Have scanned info., contacted them, and no answer. Also Orange Coast Title delayed closing and cost extra time as they did not approve of my Trust although I have closed over 6 transactions in less than 2 years using first pages of my Trust to take title.. Also, I discovered and said that I paid extra for stainless Steel. Finally person told me they gave me black and would do stainless appliances later. I felt this was hidden from me and no one has contacted nor given info. about Stainless or getting credit back since I paid for it. I also paid for outlet at certain place in bathroom. Agent told someone it didn't matter where it was put, but it did matter to me. Most places would have that in writing rather than signed by me rather than agent misrepresenting what I wanted. Really surprised that company did not care enough about customer service to credit me back $100 . Also I was misled about inside insulation which cost over $900. However, if you are still reading, the floor plan is excellent, and I get many compliments on how much friends and family like this home. Wish you had Title Company that sends closing papers immediately and responds when I contact. 38 days now since I have closed. No closing papers. Concerned about check, plus I need certified closing papers. Not sure what your guidelines are, but I hope someone cares enough to follow up on problems. ... More

K. Hovnanian® Homes responded:
Good morning Roberta - Thanks for taking time to provide feedback, we have sent your comments to local reps for review. Have a good day. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Response to issues is worst

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Radha Krishna T.
  • Mountain House, CA
  • February 09, 2021

Response to issues is worst

K. Hovnanian® Homes responded:
Good morning Radha! Thanks for providing feedback - sorry to hear that you're having problems with responsiveness to your issues. Your comments have been sent to local reps for review. Have a good day! khovnanianhomes ... More

star-rating Sales Experience never met the expectations however they have a great Maintenance team who are proactive and also help with great turn around times

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 5

  • Sairam M.
  • Mountain House, CA
  • February 02, 2021

Sales promised so many things (like Gourmet Kitchen, lower Cabinet in Laundry etc) and ultimately none of them were addressed as I felt they were more focused on selling homes and meeting or exceeding their sales targets and never seemed to consider the buyer as their customer. On the Contrary, the maintenance team led by the construction manager have been very prompt in their responses after closing the home to address any new or outstanding issues. ... More

K. Hovnanian® Homes responded:
Good morning Sairam, thanks for providing feedback on your recent experience. We are very sorry to hear that you were disappointed with the sales experience and have sent your comments to the appropriate local team members for review. Have a good day! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Sale rep doesn’t listen or care.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Joevon B.
  • Lodi, CA
  • December 01, 2020

Sale rep doesn’t listen or care. All they want is there paid check

K. Hovnanian® Homes responded:
Good morning Joevon, thank you for providing feedback on your recent experience with your sales rep. We have sent your comments to the local team for their review, have a good day! khovnanianhomes ... More

star-rating none

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 5

Responsiveness star-rating 1

  • Jayant N.
  • Mountain House, CA
  • February 02, 2021

very bad experience with sales team

K. Hovnanian® Homes responded:
Hi Jayant - sorry to hear that you did not have a good experience with the sales team. I have sent your comment to the appropriate local team members for review. Have a great day! khovnanianhomes ... More

star-rating Lack of respect for Buyer

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Mountain House, CA
  • January 19, 2021

There was no update through out the construction and emails were hardly answered. Home was not delivered after the closing documents are signed and the account has been funded. There was no respect for Buyers.

K. Hovnanian® Homes responded:
Good morning! Thanks for providing feedback, we have sent your comments to local team members for review. khovnanianhomes ... More

star-rating Building and quality control

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Lodi, CA
  • December 01, 2020

KHOV, I truly hope this review gets elevated to your upper management. Our experience started in June 2020. We’ve had multiple quality and construction issues through the building process. You guys need to perform your own quality inspection thought each construction phase frame, sheet rock and finishing. Absolutely crazy that you can install the wrong color counter tops twice. Sheet rock had multiple bows. Drywall finish issues thought the House especially where they replaced the counter tops. No one even bothered to paint the repairs, they just textured them. Sliding rear door wouldn’t close correctly. I mentioned it to the construction manager and they addressed it, but it’s not the customer responsibility to do someone’s else’s work and point things out. Not to mention I have a cooktop since October 30th that I can’t use because of damaged leaking gas on cooktop. It goes back to not performing self inspections. It’s seems to me that upper management is more worried about meeting a deadline and closing on a specific date than the quality of your product. ... More

K. Hovnanian® Homes responded:
Good morning! We appreciate you taking the time to provide feedback on your experience. We have sent your comments to the appropriate parties for review, have a good day! khovnanianhomes ... More