K. Hovnanian® Homes

star-rating (1479 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Chicago

Read the 88 homeowner reviews of K. Hovnanian® Homes's new homes in the Chicago area. Chicago homeowners rated K. Hovnanian® Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.4 out of 5 stars
in the Chicago area

star-rating

88 Reviews - 5 Communities

5 ★(60)

4 ★(13)

3 ★(7)

2 ★(4)

1 ★(4)

Quality 4.4

Trustworthiness 4.4

Value 4.5

Responsiveness 4.4

star-rating K. Hovnanian® Homes - The current superintendent working for this company in this area

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Oswego, IL
  • May 19, 2020

The current superintendent working for this company in this area is excellent. The title company and process for selling the home was distant and unwelcoming (not due to shelter in place). It was from an east coast company and took an unprecedented length of time to receive information from prior to closing. ... More

star-rating Disappointed in craftsmanship for price paid

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Shaun C.
  • Plainfield, IL
  • December 17, 2019

Lots of cracks, poor paint quality, staining and ittle attention to detail.

K. Hovnanian® Homes responded:
Hi Shaun - sorry to hear that you are disappointed in the craftsmanship of your new home. If you continue to have issues or need assistance please contact us at customercare@khov.com and we will pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating Khov sales experience

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Morris, IL
  • September 29, 2020

Dissapointed in the lack of knowledge of our sales representative. Sales representative was disrespectful, demeaning and hard to work with.

star-rating Nothing

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Richard H.
  • Plano, IL
  • November 04, 2020

This builder is good with roofing, basements and insulation however fall short on interior work. My microwave has a dent in my stove has scratches in it and the paint should have been white semi gloss.

star-rating Many issues with the house... poor quality management

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Dipak K.
  • Libertyville, IL
  • October 01, 2020

We are having many issues with the house and no clear direction from developer/builder how these will be resolved.. Just a painful situation for such a big investment

star-rating Unhappy Buyer!

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Horace B.
  • Oswego, IL
  • March 03, 2020

My entire Home should have all Bronze Light Fixtures and Hardware, instead it has Silver Light Fixtures and Bronze Hardware, That's not what I order for my Home.. everything I ordered was Bronze, What A Joke!

K. Hovnanian® Homes responded:
Good afternoon! Sorry to hear that you had some issues in your new home with the fixtures and hardware. We are forwarding your concerns over to the local representatives for their review. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Customer service is terrible.

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Shafiah D.
  • Joliet, IL
  • January 19, 2021

Customer service is terrible. They give you a date, they finish early. They give unrealistic closing date when the appraisals aren't complete then charge you by the day that you don't close. Very unhappy

K. Hovnanian® Homes responded:
Morning Shafiah - thanks for taking time to provide feedback. We are sorry to hear that you are having issues with customer service and have sent your comments over to local reps for their review. Have a good day! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - I was disappointed.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Saul R.
  • Plano, IL
  • November 19, 2019

I was disappointed. While I'm happy to be in a new home. The service and responsiveness was awful. I think I have gotten better service at bestbuy when looking for a DVD player. I was pretty much called as liar when I brought up issues with the build and workmanship was not the best. I found doors barely hanging on by a screw because hinges were loose. Garage door not centered. Stairway to basement butchered up. And the response to these issues were not addressed in a satisfactory manner. Especially since it's a purchase of 250k!... like I mentioned, I get better service at a store buying a $50 appliance ... More

K. Hovnanian® Homes responded:
Good morning Saul - thank you for providing feedback. We are sorry to hear that you are not pleased with the service you received. If you continue to have issues and need assistance please feel free to contact us at customercare@khov.com and we can pass along to the appropriate local representatives for you. Thanks! khovnanianhomes ... More

star-rating Customer service is over after you sign!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Oswego, IL
  • November 04, 2019

The sales team is all smiles when you are considering buying a home. They make you feel very welcome and they also commit to delivery dates that they aren't going to make. The date on the contract means nothing. The construction manager will appear super nice, and deliver late, all for the sake of so-called quality. The house looks good to the naked eye, but there are several poor design choices, even when it come to placing an air vent above the Master Bedroom's door, therefore compromising privacy for the owner(s). They might as well be an open window constantly blowing air in the Master Bath. There is a vent that exhaust to the roof, making noise anytime the wind blows. Of course this is not featured in the model homes, bc you wouldn't buy it! Highly disappointed with the upgrade to a third car garage, only to get a 2.5 car garage, given only a clown car can fit in the other side of my garage. The only helpful person thus far, post signing, is the Warranty Manager, but there's nothing they can do re: my real issues with the build. Lastly, beware of the design center. They will try to sell you the moon, stars and the sun. They will also ask if you want ceiling fans, which basically means do you want ceiling lights, bc everyone only has ceiling fans as lighting, right? No! ... More

K. Hovnanian® Homes responded:
Hello, and thank you for taking the time to provide feedback. We are very sorry to hear that you are disappointed in your experience. If you'd like to email us at customercare@khov.com with your contact information we can pass along to the local reps in your area. khovnanianhomes ... More

star-rating Warning! They build nice houses but are awful to deal with

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 1

  • Derek F.
  • Morris, IL
  • August 20, 2020

I really like my house. It’s built quite nicely. Unfortunately me along with many of my neighbors had and awful time dealing with them. One of the main problem individuals will not return calls or emails to you. Only willing to interact with your lawyer. This individual won’t honor closings on Fridays due to wanting to take long weekends. Many of my neighbors did not close on time due to this individual and I almost didn’t until I was willing to walk away and their supervisor contacted me. This company normally has 10K of your money down for earnest money and for that reason feels like they can bully you, not close on time, and not respond to you. Thankfully I refused to sign a document requiring that large of earnest money. They continually blame the builder as the problem. The “builder” is what they say and you never get to know who this person is or speak to them. It’s like OZ, the man behind the curtain you can’t talk to but I’ve found out that the closing office seems to be a large part of the problem. Also they offer you perks if you use their mortgage lender. They are difficult to deal with when you do use them, but seem to punish you or put you at the bottom of their priority list if you don’t. This is not my first home purchase but was by far the worst. They houses are really nice, but I honestly can’t recommend them as I would not want to put a one through what I and many others have gone through with not making your closing, lack of communication, and complete disrespect for you. I’ve heard the phrase multiple time that they can easily find someone else to purchase the house but when I finally called their bluff they finally seemed to work with me slightly. ... More

K. Hovnanian® Homes responded:
Good morning Derek - thank you for taking time to provide feedback on your recent experience. We have sent your comments to the local reps in your area for review. Have a good day! khovnanianhomes ... More

star-rating Mortgage company

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Richard P.
  • Oswego, IL
  • May 10, 2020

Worse mortgage company i ever gone thew and worse home buying experience ever

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback, we have sent your comments over to the appropriate Associates for their review. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - I did not enjoy the overall process of buying my home.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Tionte T.
  • Joliet, IL
  • June 23, 2020

I did not enjoy the overall process of buying my home. I would not recommend K.Hovnaian homes to anyone.

K. Hovnanian® Homes responded:
Hi Tionte - sorry to hear that you did not enjoy your home buying experience. We have sent your feedback to local representatives for their review. Thanks for taking time to provide feedback, have a great day! khovnanianhomes ... More

star-rating New Home - Bad workmanship

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Oswego, IL
  • February 18, 2020

Our drywall was falling from the ceiling. K Homes advised it was installed incorrectly. Instead of reinstalling the drywall, they just patched some of it and said the warranty will cover future issues, not exactly what you think you are paying for when buying a new home. ... More

K. Hovnanian® Homes responded:
Good afternoon - thank you for taking the time to provide feedback. If you need assistance in the future feel free to email us at customercare@khov.com with your contact information and we can pass along to the appropriate local team members. khovnanianhomes ... More