K. Hovnanian® Homes

star-rating (1479 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Baltimore

Read the 38 homeowner reviews of K. Hovnanian® Homes's new homes in the Baltimore area. Baltimore homeowners rated K. Hovnanian® Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.2 out of 5 stars
in the Baltimore area

star-rating

38 Reviews - 2 Communities

5 ★(23)

4 ★(4)

3 ★(5)

2 ★(4)

1 ★(2)

Quality 4

Trustworthiness 4.1

Value 4.1

Responsiveness 4.2

star-rating Choudhary review

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Salman C.
  • Pasadena, MD
  • October 29, 2019

Experience was fairly positive throughout the Home buying process.

star-rating Got lucky With James taking over construction

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • James G.
  • Arnold, MD
  • November 12, 2019

If it wasn’t for the new construction manager James this would be a 1-2 star rating for all. James has gone above and beyond to make this process smooth. When we moved in multiple things were done wrong and the workmen ship was below par. There were things forgotten that we paid for. But James has been extremely understanding responsive and reactive to the situation. James should be highly appreciated in the company and be compensated for his hard work. He understands customer service and drive for getting the job done correctly. ... More

star-rating K. Hovnanian® Homes - There was a lack of professionalism when dealing with closing

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 5

  • Jared U.
  • Bel Air, MD
  • December 11, 2020

There was a lack of professionalism when dealing with closing and because of this I would not recommend khov.

K. Hovnanian® Homes responded:
Morning Jared - thanks for providing feedback, we have sent your comments to local representatives for review. Have a great day! khovnanianhomes ... More

star-rating Home Details

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jose Q.
  • Bel Air, MD
  • February 17, 2020

Quality assurance for the home during the construction process is overlooked, all the emphasis is on delivering the home as soon as possible.

star-rating K. Hovnanian® Homes - Needs to finish with quality .

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Sanjay P.
  • Bel Air, MD
  • November 23, 2019

Needs to finish with quality .. hurried work on the house affected and added sour taste to my experience

star-rating Somethings are great, while others are awful!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Dawn W.
  • Pasadena, MD
  • October 29, 2019

The drywall finishing and tile installation is very disappointing and after one month, neither have been resolved.

K. Hovnanian® Homes responded:
Hi Dawn - thank you for providing feedback. We are sorry to hear that you are having issues getting your repairs completed. If you would like to email us at customercare@khov.com with your contact information we can pass along to the appropriate local representatives. Thanks! khovnanianhomes ... More

star-rating Very disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Bacil B.
  • Pasadena, MD
  • May 20, 2020

Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes. ... More

star-rating The detailed finishing work was horrorable for such an expensive home...

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Bel Air, MD
  • December 08, 2020

I was little shocked that there was no independent QA (Qaulity Assurance) process for the finishing work of the build. There were many small details poorly finished (dry-wall spakle sanded poorly), not painted properly (could see through the paint) and some damaged materials that were not replaced. The builder is not very responsive to issues after closing. ... More

K. Hovnanian® Homes responded:
Good morning! Thanks for providing a review, we are sorry that you are having issues with responsiveness and the finishing quality of some items in your home. We've sent your comments to the local reps in your area for their review. Have a good day! khovnanianhomes ... More

star-rating Model is a bad example of what you getting at your home

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • Millersville, MD
  • October 28, 2020

The model home isn’t what you will get if you get what the model have for your home. We bought pretty much what the model home had and sure enough there are little things they didn’t add because it was just part of the model only. Something simple such as the cabinet crown molding off the kitchen (drop zone area) isn’t part of the price paid for- plus we upgraded the cabinets! There reply was the designers added that. Same goes with the master bath room walk in shower with the seat. The model home had the glass where the seating area in the shower. But when they build our bathroom- it’s not part of it- it’s part of the design for the model home. Really? It’s a misleading. The window added in the basement wasn’t included but it was an oops so they left the window there on the model but not for the new build homes. For our walk through I found blue tape and I asked about them. Reply back saying oh those are the stuff that needs to be looked at again and will fix. Well, when we moved into the house- I found at least 4 tapes that was still there which wasn’t taken care of. Yes we did a walk thru but these blue tapes were behind something that we wouldn’t be able to see unless open. One of them, it was so sharp I got cut on. It was a nail sticking out under the pantry from putting the cabinets together my husband said. The agent isn’t knowledgeable about what or how the house was going to sit until we meet up with the person building the home- this is when we already put a deposit down. The builder told us how our house was going to sit on the property we selected after went through the designer studio to pick out all our stuff for the house. We were unhappy and argue about this and nothing was done. Even with that agent told us a few things that would be included but end up having to pay more during the design studio. It’s upsetting to know when we walked in and asked the questions to know for sure what we will have to pay end up to be more than what being told. Overall experience with the agent would be one star and the building overall would be 4 stars because of how we end up meeting the builder after the designing studio was to late to change our lot at that time. Plus our deposit was already handed to them. Since this is a quick turn over few months to build. It’s not so great since the dry wall and the frame of walls are uneven. My husband put crown molding and added the blind for the room. It’s so uneven and large gaps. The blind is slanted and the blinds are put up correctly- the window was not properly level off. The walls were uneven but in waves. This is sad- what else we will find as we paint and add to put more value for the house. Overall experience with khov homes would be 2 out of 5 stars. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you very much for providing feedback on your experience. We are sorry to hear that you were not pleased with some aspects of the process and we have sent your comments to the local team for their review. Have a good day! khovnanianhomes ... More

star-rating Below Average

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Kailyn W.
  • Arnold, MD
  • June 02, 2020

The homes are beautiful but there is not a great attention to detail. I don’t think buying a home should feel like is you v them but that was the overall feeling I had. Very limited knowledge of the builders contract on the sales side and sloppy craftsmanship inside. It feels as if there is very limited quality control on both ends. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for providing feedback, your comments have been sent over to the local representatives for review. khovnanianhomes ... More

star-rating Buyer do your homework and be on top of EVERYTHING!!!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Donald K.
  • Bel Air, MD
  • October 31, 2019

Salesman was horrible. Lied to us about many things and failed to offer us any options including lights. For the price we paid we expected a lot more out of the house. We moved in and the house has many flaws that still need to be fixed. The carelessness in building the house could have been dealt with if they took the time when building the house. We were told they focus on 3 houses at a time but that wasn't true. ... More

K. Hovnanian® Homes responded:
Good morning Donald - thank you for providing feedback. We are sorry to hear that you were not happy with your sales consultant and that you are finding flaws that need to be corrected. We hope that things are soon repaired to your satisfaction. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along your concerns to the appropriate local representatives. Thank you! khovnanianhomes ... More

star-rating Fix it

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Gloria P.
  • Arnold, MD
  • November 05, 2019

I wish the name would match the quality or even the customer service provided for the warranty/ defective work.

K. Hovnanian® Homes responded:
Good morning Gloria - thank you for providing feedback on your recent experience. We are very sorry to hear that you are not pleased with the quality and customer service response you have received. If you would like to email us at customercare@khov.com with more information we can pass along to the appropriate local reps. khovnanianhomes ... More

star-rating I can't believe I'm in this situation

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Brian V.
  • Bel Air, MD
  • October 03, 2019

The amount of hardship and struggle we have experienced can't be expressed.

K. Hovnanian® Homes responded:
Hi Brian - sorry that you are so unhappy with your homebuilding experience. If you continue to have issues, please email us at customercare@khov.com with details and we can pass along to the appropriate local representatives. khovnanianhomes ... More