What Homeowners Have to Say About K. Hovnanian® Homes

The company should be more upfront with answering questions, pertaining to the home building process.

I moved into my new home 4 weeks ago and so far I’m very pleased. I was told to make a list of any issues that need attention. Currently my list is blank. No issues. So the rating above on “responsiveness to issues” has 4 stars because I’m assuming this company would address any issues quickly. ... More

It’s been good knowing the people that works in your office, helpful and welcoming, supportive in any way they can.

Once we got into our home and had the inside painted the texturing on the walls is Very uneven. The dishwasher was leaking because it was installed wrong.

Shelby did a good job after having to replace a previous salesperson who initially handled my home purchase. She listened to my requests and executed what needed to be done.

This is probably not a fair review as I have only lived in this home for one month. I'd like to give another one in one year. As of now I would do it all over again. Besides dealing with Lois the office manager or design center.

For the most part, all was well until closing. As I was very clear to my salesperson that I would like a clear understanding of the process for closing. I was not clear about the process leading up to a day or two before closing. I was receiving multiple calls by multiple individuals about the closing date however closing dates had been changed by the builder on several occasions. When I needed an extended amount of time I was given no alternative but to pay an additional $3,700.00 upfront for days that I did not use. When I wrote a check, I was asked to give a cashier's check which was not stated in my contract and I had given a check for the earnest money. After closing my salesperson did not conclude our business with as much as a thank you card or a welcome to my new home package. Finally, the person at the closing (title company representative) gave me the Family and Friends Plan certificate with no explanation. At this time I do have a referral and I had to reach out to find out more information. ... More

Took quite awhile to get started, however we only closed 1 month later than originally predicted.

Great home

some of the work is just thrown together. It a production not done with care.

Helped a lot with the purchase. Made it simple and easy.

My home is solid and tight and overall lovely but the details, the ones you pay big for because they are lumped in packages or you were charged for making a modification, are sloppy and/or missing. Upgrading a room means paying for the layout, not upgraded materials as you will still pay for those at the design center. The design center offers a few options only, especially at the grade 1 and 2 levels. Even when upgraded, things such as knobs, kitchen faucets and shower doors are extra. The electronics office, picking out internet/automation/lighting/securtiy systems is super high pressure and not enjoyable in the least. Both design center and electronics were beyond slow at getting the materials to the me/office putting my build behind schedule. The building though was efficient and fast. Once built, the trim work in the home is sloppy in areas. Things like nicked wood or raw edges on trim are covered in spackle and painted over. Nails showing or popping through wood, and cracks in cabinets are left unattended...it's careless construction in what could be a perfectly beautiful home. The landscaping is basic and done with very inexpensive plants, cheap trees, too many shrubs. Overall, I do like my new home and the people I worked with are very nice and helpful. The salesman was charming and responsive, the construction managers are all informative and helpful. I would work with the people again but likely not get another khov home. ... More

Home looks good. Materials used might be cheap for the price paid.

Overall experience has been positive. Unfortunately, the settlement company did not send proper paperwork to the water company and the HOA. We settled on October 28 and our water was cut off on November 28 the day after Thanksgiving. Of course, no one was available to assist us because it was a holiday weekend. Our goal was to stay a few days but had to return to Bowie, Md. We returned to Delaware on Monday. After numerous emails and phone calls the water was cut on at 3:15 pm.on Monday Thanks to Nick and Tom for being empathetic and caring. It was would have been nice if the company had offered accommodations elsewhere in Delaware. We are experienced homeowners and have never experienced this level of incompetence. Obviously, someone dropped the ball. Hopefully, no one else will endure this unfortunate experience. ... More

The mortgage company was difficult to work with but the work was good and the house turned out great.

Overall experience was great... Jean, our sales rep was great, couldn't ask for a better person to help us with whats really a big time consuming and stressful process....Rich, Greg, from corporate, helped out with getting some things taken care of in the build process, so was our production manager Steve...and Ryan...as a contractor I know how difficult it is to mange a build, deal with subs and then deal with customers....Steve does a great job....We are happy with the quality of the home, probably the best built "new Construction you can get without going semi custom or custom built...My wife and I are happy in our new home.... P.S. The Experience with their mortgage company was why they didn't get 5 stars from me and I would probably need a much "bigger incentive" if I ever needed to go through them again...completely unprofessional, i felt i got my mortgage, at 711...sorry 711... ... More

We bought a move in ready home which was not custom for us but has a lot of beautiful upgrades. The KHOV design staff made the house to suit a large family and guest areas. Although we love the house we definitely would do a few things different. The Garage is small and only able to park one car inside. I would suggest the extensions in all directions if your building. We found out our gas meter is to small and needs upgraded to a larger size. Khov brushed over the 20 ft easement on our property. But I guess we should have read better. What’s behind the walls we will never know. Since the house was already built we are trusting the workman ship is good. Fingers crossed.but like any home already built new or old it’s always a gamble. But the sales team was impressive and answered any questions I had and bent over backwards for us every step of the way. I would definitely recommend KHOV over a lot of the other builders. We love our house and our new neighborhood. And we are happy that we choose KHOV. ... More

All was fine with the exception of I did not have the full option and buy into options like lighting and choice of fixtures, etc. I lost both my sales person and builder half way through the project so I felt lost. Never the less I must say Carl did an excellent job in seeing me through the completion of the project. Everything else is nothing to talk about. ... More

there were some little things that came after we moved in. some imperfection here and there. otherwise love it. Will was a great deal of help. always given us updates on the progress of our home. in the beginning there were some misleading information on what was included in the 50% off on upgrades so it put us somewhat over our budget. We didn't want as high of a payment. So if we would have known that the upgrades didn't include the structure we would have add as much. plus in the package before we went to the design part took the 50% off right away. this was explained to us. So we were under the assumption that it was all upgrades. We wouldn't have add as much on the structural part of the build. We love the home and would have it any other way just wish we were better informed. ... More

Great home, great service upto the point where we bought the home. However, given it was a model we didnt receive the attention we would have liked to some issues after we closed. All in all pretty happy.

The base price of the homes in Villago are extremely affordable, although options and upgrades are terribly inflated.

quality and finish of house is not as expected

K. Hovnanian® Homes responded:
Good morning! Thank you very much for providing feedback, we are sorry to hear that the quality and finish of your new home is not what you expected. If you have any issues feel free to email us with your contact information and we will be sure to pass along to the appropriate local representatives. ... More

Friendly and responsive staff from sale and mortgage company, to on site staff to address any issues.

consistent updates as the build was going on. Great photo's and opportunity to walk through build phases

The team was very professional