K. Hovnanian® Homes

star-rating (1342 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 1342 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

1342 Reviews - 140 Communities

5 ★(915)

4 ★(204)

3 ★(104)

2 ★(55)

1 ★(64)

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

star-rating Ascend at Villago

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • John L.
  • Casa Grande, AZ
  • January 21, 2020

Monarch floor plan

star-rating A Big Deal

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Christopher D.
  • Casa Grande, AZ
  • December 10, 2019

This was out first time owning a home that we had built from the ground up. We picked our various colors, etc. Knowing that this house was to mean a lot to us really made a difference. Now that we are in the house, we love it! Selecting, dealing and negotiating was a big impact on us. The sales individual was wonderful, very kind, generous, customer oriented and was very knowledgeable. Once those wishes were submitted and everything else falls to someone at a desk, the journey was not so pleasant. To draw the customer in was great, its the other individuals who need to work on their people skills, throughout its process. To include understanding, knowledgeable of procedures and just down right being pleasant instead of reacting as if it is their next paycheck. We hung in there, and purchased the home we are pleased, however, we wonder if others went through what we went through. ... More

star-rating Great floor plans! No room for negotiations!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Olmsted Township, OH
  • November 21, 2019

Overall great company for building modern homes, however dissatisfied with the inability to make slight changes to the floor plan, and charging for the 2nd outside garage light was petty. Poor choices on countertops and flooring. Items that should be part of standard are added as upgrades such as normal size toilets, etc. The paint and cleaning were very poor. The house was delayed by a month due to incorrect plans submitted to the city, with no sense of urgency or any offerings of compensation (I paid hotel room an extra month). Other than apologies and it’s only an estimate on delivery, no efforts were done to bring it closer to the due dates. Sarah the sales manager was great and courteous as well as Joe L the construction manager. ... More

star-rating For the money paid, the quality can be better

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Sarina R.
  • Scottsdale, AZ
  • November 19, 2019

I was surprised at the issues we ran into. Especially the finishes. Painting is really poor. We also had problems with plumbing and lighting. there is a switch in the loft that does not make sense and appears to be a mistake, but it will not be corrected. I continue to find issues. ... More

star-rating Good but not could be better

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Jagdip S.
  • Sacramento, CA
  • November 12, 2019

- The quality of the workmanship and materials used could have been better. - The house is a little overpriced priced for its locations and materials used in the home. - The walls are not well insulated for noise. - The design and layout of the home could be more modern to appeal to younger families. - Responsiveness to reported issues generally has been good. ... More

star-rating K. Hovnanian® Homes - Pricey, pushy sales people, but great overall product in the

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Woodbridge, VA
  • October 09, 2019

Pricey, pushy sales people, but great overall product in the end.

star-rating K. Hovnanian® Homes - There was a lack of professionalism when dealing with closing

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 5

  • Jared U.
  • Bel Air, MD
  • December 11, 2020

There was a lack of professionalism when dealing with closing and because of this I would not recommend khov.

K. Hovnanian® Homes responded:
Morning Jared - thanks for providing feedback, we have sent your comments to local representatives for review. Have a great day! khovnanianhomes ... More

star-rating Friendly staff

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Markeya F.
  • Red Oak, TX
  • December 08, 2020

There was some perks such as incentive. I wish they had model homes visible to see to know exactly what your getting or blue print to go over what includes in the home and how and Carpet will be laid.

star-rating K. Hovnanian® Homes - I wish I could talk to someone who is a higher up in the company

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Edward M.
  • Missouri City, TX
  • December 01, 2020

I wish I could talk to someone who is a higher up in the company

K. Hovnanian® Homes responded:
Hi Edward - I've sent your comments to the local team so someone will reach out. khovnanianhomes ... More

star-rating The builder delivered the house on the date that was stated in the contract.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Mount Airy, MD
  • November 16, 2020

The builder met each milestones in the construction process. Builder informed us of any delays and was able to make the lost time to complete the house on time. On few occasions, we had to follow-up with the builder.

star-rating K. Hovnanian® Homes - electronic signing is nice but pagers fly by so fast you can't

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Don B.
  • Richwood, TX
  • November 03, 2020

electronic signing is nice but pagers fly by so fast you can't read completely

star-rating Limited Choices

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Millsboro, DE
  • September 29, 2020

The options such as flooring, tile, fixtures and granite is very outdated and limited selection. You need a new designer for the 21st century. Workmanship was very good and construction team was excellent.

star-rating Remodel instead

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Judith C.
  • Lewes, DE
  • September 08, 2020

We bought this home together... Judith C. and Douglas M. We would rate the overall experience as average AT BEST. Sales process was good. Picking finishes process was above average. Many communication issues occurred prior to ground breaking, which was very late, which ended up costing us much money and frustration. Once construction began, things went pretty smoothly, though we found the workmanship in many areas disappointing - grouting / caulking poorly done or not done at all, electrical and heating and air conditioning workmanship haphazard in some places, painting of trim and doors was very disappointing and inadequate as was some detail carpentry. As the house went up, and the opportunity to change electrical outlet placement and light fittings SHOULD have still been open, it wasn't. Several options we could have selected were not verbalized to us, so we are paying to have it done after the fact or just doing without (gas piping into laundry room, vaulted ceilings, window in guest bath...) Landscaping was a nightmare and still is unsatisfactory. The construction manager tried in some cases to be helpful, but said his hands were tied. In other cases he was non-committal to fixing obvious mistakes, that, in our opinion, should have been fixed before we even saw them. for example the railing on the stairs to the back porch was placed in the middle of our dining room window. on other occasions he was very willing to get things fixed, especially after we had a home inspection by a 3rd party. We are still dealing with a dripping A/C register in the loft, that should never have been a problem... On the exterior, there are several areas where the concrete work was done using 2 different shades and looks lousy. Based on this experience, we would not hire this builder again as they do not really walk their talk... sadly. Given a 2nd chance, we would remodel an existing home, before having a mass builder like this one do one up from scratch. ... More

star-rating K. Hovnanian® Homes - No follow up once you have closed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Morristown, NJ
  • August 18, 2020

No follow up once you have closed

star-rating Frustrations galore

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Kisha N.
  • Glendale, AZ
  • August 14, 2020

We wanted to love this process but there were challenges at every step of the way. The salespeople were not as knowledgeable as they should have been and did not communicate as well as they should have given that we have never built a house before. When we brought up concerns along the way we were told things would be taken care of "later" and that "later" meant after we were moved in. Overall, we are happy with the house (the frame and foundation are good) and we got everything we wanted at a reasonable price but not without loads of stress. ... More

star-rating Ajeesh and Annu

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Ajeesh J.
  • Fort Worth, TX
  • June 02, 2020

Overall experience was pleasant. We had some serious troubles deciding options/upgrades with sales agent Howard F. Many options were not explained to us and some we requested were not added to the contract. At some places door trims do not appear to be of good quality. Above all, after a month of closing, mailbox is still being setup and we haven’t handed over the keys yet. This has created a whole bunch of issues with mail handling and shipments. However, Cody and Meredith are trying to stay on top this issue and address it as best as they can. ... More

star-rating Happy

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Suzanne C.
  • Plumas Lake, CA
  • March 24, 2020

We love our new home! The GE packages are nice to look at, but definitely cheap products. The dishwasher sounds like it’s trying to find it’s way out of the house! It’s super noisy! Stove is ok but the bottom drawer feels like it’s made of tin, super flimsy. Microwave sounds like it needs to be oiled. But they look good, lol. Had to fix a sprinkler pipe and they used pipe not much thicker than a straw. I didn’t know they even made pipe thinner than schedule 40! They build these houses so fast that there is no attention to detail. We replaced the vinyl, stick on, wood looking, flooring with ceramic wood tiles and found BIG pieces of cut, leftover sewer pipe. It was down in the pipe with a pile of toilet paper on top of it. This was when we removed the toilet for the floors to be tiled. Glad we found that before it clogged and backed up! No weed barrier under the bark in the front yards so weeds coming up non stop. Gutters are waves an full of leftover roofing materials and debris. Outlets in the garage aren’t powered enough for our refrigerator. Keeps popping breaker. Although we feel the price was fair, they could definitely do a few things better and have a beautiful product if they wanted to! Company and employees are great to work with but they are defunded a lot of pressure to get things done fast. They’re super busy trying to fix and repair things so they haven’t been able to coordinate a time to fix things for us yet but I trust they’re trying. They say they are, anyway. They have nice employees. We have a lot of little things that need to be attended to. I would recommend this company, just be prepared to replace a few things and be patient. We have great neighbors so far and that’s probably the best thing about moving in! ... More

star-rating Home Details

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jose Q.
  • Bel Air, MD
  • February 17, 2020

Quality assurance for the home during the construction process is overlooked, all the emphasis is on delivering the home as soon as possible.

star-rating Not what I thought

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • Plumas Lake, CA
  • January 07, 2020

Where to begin. First, the POC changed during construction without notice. We only found out because we hadn’t heard from anyone for so long we emailed and days later got a response. The few times I had to call to inquire about updates for signing or scheduling, they hired part time who didn’t know and refused to get the info. We closed sooner than expected, however, many issues unseen at the time came to the forefront and when we submitted a “ticket” for service nothing happened. The biggest disappointment was the amount of ants that invaded our home. Scores and scores of them. I had to reseal areas that should have been taken care of during construction such as the kitchen and pantry. I was unable to establish entry to portal designed to support homeowners and no one knew how to resolve the issue. It took a week before i given a possible POC email to resolve the issue, but why would I want to hassle with that again? The foreman was the main saving grace. His kindness and professionalism is the only reason I haven’t been further disappointed. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback on your recent experience. Sorry that you have some outstanding issues with your new home. We hope that they will be resolved quickly, but if you continue to have problems please feel free to contact us at customercare@khov.com and we can pass along to the appropriate local team reps. Thanks! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Needs to finish with quality .

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Sanjay P.
  • Bel Air, MD
  • November 23, 2019

Needs to finish with quality .. hurried work on the house affected and added sour taste to my experience

star-rating Little to no attention to detail

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Kenneth T.
  • Alvin, TX
  • November 12, 2019

A lot of issues with the construction, quality and operation of materials. The company seems very scatter brained and unorganized. The house seems like it was rushed without caring for the homeowner, hardly been in the house for six weeks and have had a plethora of issues. Had to submit two warranty claims before I was contacted. Failure to pay attention to details, simple things like leaving the gas line off, not installing strike plates on door frames. Sconces are missed bolt covers, looks tacky. Garage door off tracks, no light cover in bathroom for over a month. Still hasn’t touched up Sheetrock in laundry room after repairing the wall. A lot of contractors that are hired take 2-3 days to finish a job that takes a few hours. Often leave jobs unfinished, at least 10+ problems within the first month. No insulation on water hose spouts, which was on the list at walk through. Doors were installed incorrectly in media room and then a bad sheet rock job was done after repair. Areas of paint left not touched up. Probably would suggest people look at reviews for other companies before considering KHov ... More

K. Hovnanian® Homes responded:
Good morning Ken - thank you for providing feedback on your recent homebuilding experience. We are very sorry to hear that you are unhappy with the quality of materials used in your new home and have had to place multiple warranty calls. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along to the appropriate representatives in your area. Thanks! khovnanianhomes ... More

star-rating Somethings are great, while others are awful!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Dawn W.
  • Pasadena, MD
  • October 29, 2019

The drywall finishing and tile installation is very disappointing and after one month, neither have been resolved.

K. Hovnanian® Homes responded:
Hi Dawn - thank you for providing feedback. We are sorry to hear that you are having issues getting your repairs completed. If you would like to email us at customercare@khov.com with your contact information we can pass along to the appropriate local representatives. Thanks! khovnanianhomes ... More

star-rating Terrible closing experience - someone please call me

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Jack S.
  • Roanoke, TX
  • January 12, 2021

Someone please call to discuss

star-rating Bad because I asked about to Put frame inside the house to the vents chef of construcción e refuse I have a brother in law working

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Luis S.
  • Fresno, CA
  • December 10, 2020

I had a bad experience, when we started the meetings for the home with the chief of construction and the home seller. During the meeting i asked them to reinforce the vents of the house and neglected to do it when they asked me what changes i would want. When they would ask me for more documentation it was for the same documents that i just submitted with the home seller. There was miss communication with the seller and mortgage loan officer. ... More

star-rating Not a Custom Builder by any stretch

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Frances L.
  • Lorain, OH
  • December 02, 2020

We were surprised by how inflexible they were. Also, the house was cleaned nicely but they left a bunch of scrap and junk in the easement ditch on our lot behind the home. We will have to live with this unsightly situation until spring and then will have to clean it up ourselves or pay someone to clean it up. We were told they will level the yard somewhat and put down straw which did not happen ... More

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