K. Hovnanian® Homes

star-rating (1460 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 1460 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

1460 Reviews - 128 Communities

5 ★(1002)

4 ★(221)

3 ★(113)

2 ★(57)

1 ★(67)

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

star-rating End result was good, but there's always room for improvement

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Steven B.
  • Dickinson, TX
  • June 10, 2020

This was my first new build so I'm not sure what the norm is. With that said, I wasn't blown away with my experience. I'm happy with my home and I was pleased with the end result but it took a lot of back and forth to get it there. The most impressive part of the experience was after I closed. I had an emergency situation and Jay was there for me. That meant a lot. The only real negative was the preliminary final walk. I think we all learned from that experience. As the title stated, there's always room for improvement. ... More

star-rating K. Hovnanian® Homes - The current superintendent working for this company in this area

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Oswego, IL
  • May 19, 2020

The current superintendent working for this company in this area is excellent. The title company and process for selling the home was distant and unwelcoming (not due to shelter in place). It was from an east coast company and took an unprecedented length of time to receive information from prior to closing. ... More

star-rating K. Hovnanian® Homes - Poor exterior paint, poor flooring Quality.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Madera, CA
  • April 30, 2020

Poor exterior paint, poor flooring Quality.

star-rating New Home Construction- Commodore @ Preston

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Plano, TX
  • April 29, 2020

The sales process was strong however the overall craftsmanship is below average especially when paying premium amounts for upgrades and features. Attention to detail was below average as well. The completion was nearly one month behind schedule. The construction communication and past follow-up responsiveness to issues has been strong. ... More

star-rating Would not recommend

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Renu S.
  • Chantilly, VA
  • March 31, 2020

The lady showing the house (Beth) - terrible experience with her. Sorry to say not trustworthy. Good experience with Robert - site manager.

star-rating About What We Expected

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • John K.
  • Northlake, TX
  • January 28, 2020

Overall, the home has turned out to be about what we expected. There were several frustrations in the home building process; most notably, the kitchen we were promised turned out to be the result of an incorrect drawing, making it impossible to build as shown. This caused a 2-week setback and a major reworking of the kitchen that resulted in other issues. We now have a dysfunctional dishwasher that is drilled to the floor instead of on legs, which means that in order to repair it, we will inevitably need to have our kitchen floors torn up in the coming weeks. Our lawn has been described by our service manager as “in really bad shape” and stated that he is getting a bid to have the entire yard “reworked.” As with any new home, ours has its share of problems. The aforementioned, grouting issues, chipped sinks, painting eyesores, etc. Overall, it is a beautiful home that looks as we had hoped cosmetically. Hoping to get these larger issues resolved efficiently, and the service manager has been very helpful to that end so far. I understand that not all KHov customers can say the same about their service manager, so I count ourselves lucky for that. ... More

K. Hovnanian® Homes responded:
Good morning John - thank you for taking the time to provide feedback on your homebuilding experience. We are disappointed to read that you are experiencing some issues and invite you to email us at customercare@khov.com with your information if you find that you need further assistance. Thank you! khovnanianhomes ... More

star-rating Ascend at Villago

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • John L.
  • Casa Grande, AZ
  • January 21, 2020

Monarch floor plan

star-rating A Big Deal

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Christopher D.
  • Casa Grande, AZ
  • December 10, 2019

This was out first time owning a home that we had built from the ground up. We picked our various colors, etc. Knowing that this house was to mean a lot to us really made a difference. Now that we are in the house, we love it! Selecting, dealing and negotiating was a big impact on us. The sales individual was wonderful, very kind, generous, customer oriented and was very knowledgeable. Once those wishes were submitted and everything else falls to someone at a desk, the journey was not so pleasant. To draw the customer in was great, its the other individuals who need to work on their people skills, throughout its process. To include understanding, knowledgeable of procedures and just down right being pleasant instead of reacting as if it is their next paycheck. We hung in there, and purchased the home we are pleased, however, we wonder if others went through what we went through. ... More

star-rating Great floor plans! No room for negotiations!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Olmsted Township, OH
  • November 21, 2019

Overall great company for building modern homes, however dissatisfied with the inability to make slight changes to the floor plan, and charging for the 2nd outside garage light was petty. Poor choices on countertops and flooring. Items that should be part of standard are added as upgrades such as normal size toilets, etc. The paint and cleaning were very poor. The house was delayed by a month due to incorrect plans submitted to the city, with no sense of urgency or any offerings of compensation (I paid hotel room an extra month). Other than apologies and it’s only an estimate on delivery, no efforts were done to bring it closer to the due dates. Sarah the sales manager was great and courteous as well as Joe L the construction manager. ... More

star-rating For the money paid, the quality can be better

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Sarina R.
  • Scottsdale, AZ
  • November 19, 2019

I was surprised at the issues we ran into. Especially the finishes. Painting is really poor. We also had problems with plumbing and lighting. there is a switch in the loft that does not make sense and appears to be a mistake, but it will not be corrected. I continue to find issues. ... More

star-rating Good but not could be better

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Jagdip S.
  • Sacramento, CA
  • November 12, 2019

- The quality of the workmanship and materials used could have been better. - The house is a little overpriced priced for its locations and materials used in the home. - The walls are not well insulated for noise. - The design and layout of the home could be more modern to appeal to younger families. - Responsiveness to reported issues generally has been good. ... More

star-rating K. Hovnanian® Homes - Pricey, pushy sales people, but great overall product in the

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Woodbridge, VA
  • October 09, 2019

Pricey, pushy sales people, but great overall product in the end.

star-rating Pleasant with room for improvement

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 1

  • Anonymous
  • Hollister, CA
  • February 16, 2021

Overall, the experience was fair - we were faced with a few challenges along the way, which we felt could have been handled with a bit more care and empathy, but understand that timing is a crucial aspect for transactions like this. After closing, responsiveness to questions and issues seem to have stalled, with a handful of open items never followed up on despite multiple attempts to connect. The staff are all very friendly and welcoming, but there is a breakdown in communication between sales, construction, design, and the homeowners which makes getting answers and information difficult at times. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback on your recent experience, we have sent your comments to the local reps for review. Have a good day! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - There was a lack of professionalism when dealing with closing

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 5

  • Jared U.
  • Bel Air, MD
  • December 11, 2020

There was a lack of professionalism when dealing with closing and because of this I would not recommend khov.

K. Hovnanian® Homes responded:
Morning Jared - thanks for providing feedback, we have sent your comments to local representatives for review. Have a great day! khovnanianhomes ... More

star-rating Friendly staff

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Markeya F.
  • Red Oak, TX
  • December 08, 2020

There was some perks such as incentive. I wish they had model homes visible to see to know exactly what your getting or blue print to go over what includes in the home and how and Carpet will be laid.

star-rating K. Hovnanian® Homes - I wish I could talk to someone who is a higher up in the company

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Edward M.
  • Missouri City, TX
  • December 01, 2020

I wish I could talk to someone who is a higher up in the company

K. Hovnanian® Homes responded:
Hi Edward - I've sent your comments to the local team so someone will reach out. khovnanianhomes ... More

star-rating The builder delivered the house on the date that was stated in the contract.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Mount Airy, MD
  • November 16, 2020

The builder met each milestones in the construction process. Builder informed us of any delays and was able to make the lost time to complete the house on time. On few occasions, we had to follow-up with the builder.

star-rating K. Hovnanian® Homes - electronic signing is nice but pagers fly by so fast you can't

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Don B.
  • Richwood, TX
  • November 03, 2020

electronic signing is nice but pagers fly by so fast you can't read completely

star-rating Limited Choices

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Millsboro, DE
  • September 29, 2020

The options such as flooring, tile, fixtures and granite is very outdated and limited selection. You need a new designer for the 21st century. Workmanship was very good and construction team was excellent.

star-rating Remodel instead

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Judith C.
  • Lewes, DE
  • September 08, 2020

We bought this home together... Judith C. and Douglas M. We would rate the overall experience as average AT BEST. Sales process was good. Picking finishes process was above average. Many communication issues occurred prior to ground breaking, which was very late, which ended up costing us much money and frustration. Once construction began, things went pretty smoothly, though we found the workmanship in many areas disappointing - grouting / caulking poorly done or not done at all, electrical and heating and air conditioning workmanship haphazard in some places, painting of trim and doors was very disappointing and inadequate as was some detail carpentry. As the house went up, and the opportunity to change electrical outlet placement and light fittings SHOULD have still been open, it wasn't. Several options we could have selected were not verbalized to us, so we are paying to have it done after the fact or just doing without (gas piping into laundry room, vaulted ceilings, window in guest bath...) Landscaping was a nightmare and still is unsatisfactory. The construction manager tried in some cases to be helpful, but said his hands were tied. In other cases he was non-committal to fixing obvious mistakes, that, in our opinion, should have been fixed before we even saw them. for example the railing on the stairs to the back porch was placed in the middle of our dining room window. on other occasions he was very willing to get things fixed, especially after we had a home inspection by a 3rd party. We are still dealing with a dripping A/C register in the loft, that should never have been a problem... On the exterior, there are several areas where the concrete work was done using 2 different shades and looks lousy. Based on this experience, we would not hire this builder again as they do not really walk their talk... sadly. Given a 2nd chance, we would remodel an existing home, before having a mass builder like this one do one up from scratch. ... More

star-rating K. Hovnanian® Homes - No follow up once you have closed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Morristown, NJ
  • August 18, 2020

No follow up once you have closed

star-rating Frustrations galore

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Kisha N.
  • Glendale, AZ
  • August 14, 2020

We wanted to love this process but there were challenges at every step of the way. The salespeople were not as knowledgeable as they should have been and did not communicate as well as they should have given that we have never built a house before. When we brought up concerns along the way we were told things would be taken care of "later" and that "later" meant after we were moved in. Overall, we are happy with the house (the frame and foundation are good) and we got everything we wanted at a reasonable price but not without loads of stress. ... More

star-rating Ajeesh and Annu

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Ajeesh J.
  • Fort Worth, TX
  • June 02, 2020

Overall experience was pleasant. We had some serious troubles deciding options/upgrades with sales agent Howard F. Many options were not explained to us and some we requested were not added to the contract. At some places door trims do not appear to be of good quality. Above all, after a month of closing, mailbox is still being setup and we haven’t handed over the keys yet. This has created a whole bunch of issues with mail handling and shipments. However, Cody and Meredith are trying to stay on top this issue and address it as best as they can. ... More

star-rating Happy

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Suzanne C.
  • Plumas Lake, CA
  • March 24, 2020

We love our new home! The GE packages are nice to look at, but definitely cheap products. The dishwasher sounds like it’s trying to find it’s way out of the house! It’s super noisy! Stove is ok but the bottom drawer feels like it’s made of tin, super flimsy. Microwave sounds like it needs to be oiled. But they look good, lol. Had to fix a sprinkler pipe and they used pipe not much thicker than a straw. I didn’t know they even made pipe thinner than schedule 40! They build these houses so fast that there is no attention to detail. We replaced the vinyl, stick on, wood looking, flooring with ceramic wood tiles and found BIG pieces of cut, leftover sewer pipe. It was down in the pipe with a pile of toilet paper on top of it. This was when we removed the toilet for the floors to be tiled. Glad we found that before it clogged and backed up! No weed barrier under the bark in the front yards so weeds coming up non stop. Gutters are waves an full of leftover roofing materials and debris. Outlets in the garage aren’t powered enough for our refrigerator. Keeps popping breaker. Although we feel the price was fair, they could definitely do a few things better and have a beautiful product if they wanted to! Company and employees are great to work with but they are defunded a lot of pressure to get things done fast. They’re super busy trying to fix and repair things so they haven’t been able to coordinate a time to fix things for us yet but I trust they’re trying. They say they are, anyway. They have nice employees. We have a lot of little things that need to be attended to. I would recommend this company, just be prepared to replace a few things and be patient. We have great neighbors so far and that’s probably the best thing about moving in! ... More

star-rating Home Details

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jose Q.
  • Bel Air, MD
  • February 17, 2020

Quality assurance for the home during the construction process is overlooked, all the emphasis is on delivering the home as soon as possible.

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