What Homeowners Have to Say About K. Hovnanian® Homes

I’m coming across many surfaces that aren’t level (fireplace mantle) or square (some walls and corners). I would have fought harder for a wider driveway and extra paved parking area. I had an issue with an exterior floodlight that never worked, turned out it was the bulbs. Something I feel should have been checked in their quality inspections. I discovered water dripping from the first floor to the ceiling. Turned out the refrigerator water line was not connected properly and the connecting nut was only finger tightened. Waiting for home owner services to come out and inspect for any damages. Drainage in my yard is horrible. Every time it rains, I end up with a large swampy area in my back yard. They had to rush towards the end to meet a closing deadline. Biggest help throughout was the on-site construction manager Blue. She is amazing and extremely helpful. ... More

The process went well, despite the situation of covid delaying things. We had a good experience, but felt our issues during walkthroughs wasn't taken very seriously.

Excellent with the whole process

The fire alarms do not have good qualities and the support team is very reluctant to fix this issues!

- Quality - The quality of the materials used is great, the execution of installation at least in my case, was rushed and therefore substandard. They are still contacting me to finish duct blaster testing (I've been living in my home for 45 days) which should have been completed prior to my move in. They demanded that we close no later than a specific date but they didn't finish construction until just a few days before closing. Only allowing a few days for the walk through to be completed. On top of that they keep hassling you about giving them 5 stars on this rating. Stop asking and earn it. - Value- That being said I believe the value was there, definitely a good purchase. Not 5 stars because of the rushed work and the subsequent work requests I've had to put in and make time for them to fix. - Trustworthiness - 'At least they tell you they're cheap in some areas' Lighting for example, I was told by them that pretty much all of my lights would have to be replaced soon. I expected them to last at least a year. Nope, nearly all of my exterior lights and about 1/3 of my interior lights have either burnt out, dimmed significantly or are flickering. Since they were very upfront about that among other things, they get nearly full points for trustworthiness. Two reasons for 4 stars instead of 5. 1. They demanded earnest money to close by a specific date. No problem. Only that they did not finish building until three days prior to the last day we could close without incurring fees. The walk though and final walk though were just 1 day apart! 2. We were lied to during the selling about gaps on the underside of the fence. Probably just a misunderstanding (I don't think it was malicious) between what sales thinks construction can/will do. - Responsiveness - It's slow. I expect it to be slow. I don't expect a business to prioritize warranty issues. I put in a request to fix a door and it took a week to get a reply. Therefore, a 4 star 'okay' rating. They respond and resolve issues without much fuss but it's not a 5 star response. All that being said, I want to shout out an all-star that they have working for them. Robert. The construction manager has been super honest and very helpful, he was given a nearly impossible timeline and has been working tirelessly to assist us. He alone is why my rating is not significantly lower. If I was just rating him, then I would give him 5 stars all around! ... More

beautiful house, love the construction. However just a week after moving in ,door knobs falling off kitchen cabinets falling off, and the screen door coming off, no instructions on configuring garage gate and garage key gate . So overall im not happy with the way my family and I were treated after closing the house. ... More

Overall, we are happy with our new home. We did however we did have a couple of minor hiccups with the purchasing process and having the punch list knocked out. This is my fifth house that I have purchased. This process could be a little better. The great thing is that K. Hovananian has managed to construct Homes in ideal locations for work and to live. Our agent was extremely responsive and very helpful to our concerns. She continues to help even after the closing. ... More

Though there were some problems at move in, I love my new house. Unfortunately, there was a gas issue at closing. I called in a ticket, and the plumber came but was not able to find it. A month later I still smelled gas. A different plumber came who found the leak and replaced the piece that was defective. I'm glad the problem was solved, but disappointed the first visit did not resolve the problem. ... More

The house is our dream but due to bad grading in the back, we have a swamp like area. After several weeks of back and forth with the builder, we had to get the city inspector to cease occupancy permits for the remainder of the development before they would entertain correcting the grading. It has been a month now since they had stated they were going to fix the issue but still haven't started the work. They also haven't fixed the chip in the bathroom counter that happened before home inspection. ... More

Nice place to live.

Some of the workmanship was less than par ( Paint & Tile). Some of the promises such as adding more flooring and step up to 2nd level in the attic was never performed. Sloppy concrete on brick, cracked concrete in the garage step. Other than those items were fairly happy with everything. ... More

After loving our first K.Hovnanian we decided to do it again after just 2 years. I do believe since we this development was near closing corners got cut and unfortunately Im not as pleased with the girst purchase. I would still recommend the builder but I'd love to see the same great workmanship be more consistant. Even with minor issues I still love my new home!!! ... More

Overall the experience was great from the salesman to the KHOV account management. The only issue I have is the finishing details were rushed.

This is my first time buying an inventory home. I was sad that since it was fully built I could not go back and add or change out for things I wanted. Over all the home is well build. Builder is responsive to service call within the first month of moving in. ... More

My wife and I had a great buying experience and found a great deal on the model home. Sale went smoothly but then we started to find all the poor quality materials in the house causing minor problems which we are now replacing/fixing. Replacing toilets, towel bars, floors are squeaking all throughout the house and have to run electric to the wet bar that has a mini fridge but no plug to power it under the bar. ... More

Overall good. Just had issue with what I thought I was getting, and it ended up being totally different. The issue was resolved but only because we were consistent in what we expected.

Poor paint job throughout. Some windows don’t lock or even close without massive drafts. Tons and tons of nail pops that it is embarrassing to invite people over. Terrible toilet handles. The washers that hold the handles in place come loose weekly and I feel like a plumber/handyman. At least we are all home bound for another month. Great more problems and cannot get them fixed until our 11th month. ... More

Love the home. Beautiful modern design even though a little expensive for the area. Service has been good in general to issues after I moved in but builder is unwilling to address issues with sod as its not covered by warranty. Bough my last house from Toll Brothers and they changed half the sod in my lawn as it became a little yellow. Expected more from K Hovnanian as I paid twice as much for this home. ... More

The key to Westwood is Brandi in sales. The weak point in Westwood is Brent in the building process. Brandi sets just a great platform for Khov and tries to maintain the balance and clean up brent’s messes. He needs to be retrained, take a time management class or be able to do what he says he will, when he says, which is few and far in between. Nice guy, but not trustworthy and gives homeowners an uneasy feeling when making the biggest purchase of their life. Please fix the issue and try to resolve at the lowest level. Brandi works too hard in Westwood to be destroyed by Brent’s actions. ... More

As a whole, we were satisfied with the process. It seemed that if anything’s was asked for that didn’t fit in the box as is, it was way too much to discuss. Repair items that I mentioned were not only belittled but mostly unaddressed.

The KHOV process was made as smooth for us as possible, and we love our home. We had the builder Tim, the sales associate Saul, and the loan advisor Mrs. Mason work with us throughout the whole process, and they went above and beyond to ensure we received our home promptly. I would say that we were given a lot of incentives that we used towards our home upgrades and have enjoyed the benefit of being the first member of the community to live here in KHOV Fowler. There were a few difficult times with communication, as some plans went on ahead without our approval from higher up. The home designer was an issue as there was minimal communication from her. However, we managed to work past it. There are a few items we wished KHOV would have honored, such as allowing us to put in our wood floors, putting in our sprinkler system, adding our sod instead of the standard bark, changing the colors of the house, or putting in our own purchased carpet, but every housing community is different. We advise that during the gold key walkthrough that you take your time observing any fixes looking at every corner, under every shelf, and asking questions about anything, you seem unsure. Bring someone with you who is knowledgable about building homes. Like I mentioned before, turn to someone knowledgeable about homes and upgrades as sometimes it might be cheaper to buy things at Lowes than to get the top upgrades from the home designer. Rest assured, though, that the people who helped us with our process were very knowledgeable and would not allow anything to go wrong because they genuinely cared about our satisfaction. I love our house, and I know that others will be satisfied with their purchase. We are first time home buyers and our satisfaction is high. ... More

Overall a good build. Had some issues with the wiring lights in living room but KH was quick to repair. Also had my heater go out in the first month for unknown reasons.

We had a rough start with the planning of our home. The wrong design was submitted, and we weren’t told about the siding color restrictions. Ultimately everything was corrected and we are very satisfied.

If it wasn’t for the new construction manager James this would be a 1-2 star rating for all. James has gone above and beyond to make this process smooth. When we moved in multiple things were done wrong and the workmen ship was below par. There were things forgotten that we paid for. But James has been extremely understanding responsive and reactive to the situation. James should be highly appreciated in the company and be compensated for his hard work. He understands customer service and drive for getting the job done correctly. ... More

Nesha and Mathew were fantastic to work with, very attentive, responsive and understanding when issue arose. In fact all the people I had the opportunity to interact with have been extremely professional, friendly and attentive.