K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 1479 homeowner reviews to learn why they are the right team to build your new home.
4.4 out of 5 stars
in all areas
1479 Reviews - 133 Communities
5 ★(1011)
4 ★(225)
3 ★(115)
2 ★(58)
1 ★(70)
Quality 4.3
Trustworthiness 4.4
Value 4.5
Responsiveness 4.4
star-rating Challenges with new community
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 3
No mail box set up. Roads not added in Google maps. USPS was not recognizing the Address. I have to submit several requests to Google. Had to make couple of trips to USPS. These things should have taken care by sales rep.
star-rating Not a happy camper but I have something to build upon.
Quality star-rating 4
Trustworthiness star-rating 3
Value star-rating 4
Responsiveness star-rating 1
My experience with KHOV Mont Belvieu has been for the most part an positive experience. The sales person was amazing, by far the best part of this, the sales person really went above and beyond to make me feel appreciated. The finance team is very efficient, although I did have an issue with my Wind/Storm certificate making it over to my insurance company before closing. But the builder and the condition of my home was unacceptable. The floors of my home arrived late, like days before closing. Therefore I was having my home inspection while there was a ton of work still being done in my home. And when closing came my home had paint all on the wood floors, windows and window frame and shower rods fallen off in the bathroom, dead grass, marked up cabinets, etc. The closing should have been pushed back and the home needed at least an extra week of thorough work. And as of this date I'm still waiting for puchlist items to be finished two months after closing. ... More
star-rating K. Hovnanian® Homes - Sloppy.
Quality star-rating 3
Trustworthiness star-rating 2
Value star-rating 3
Responsiveness star-rating 4
Sloppy. Light switches not level.
star-rating Pending Issues
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 3
It’s hard to give a review when there are still pending issues that we’re going back on forth on, hence the reason why I held off on doing this survey.. so this is the best I can give at this time
star-rating I received my home with diferent size kitchen cabinets
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 4
Responsiveness star-rating 2
bad response from managers, very unprofessional, I had a bad experience talking and complain for issues or mistakes that sales person made, giving a different floor plan to constructor, then I was trying to get what I choose and pay, but no luck with the manager that was very unprofessional to solve issues. also company use very cheap material, Im still having issues with door nobs falling off. ... More
K. Hovnanian® Homes responded:
Hi Angelica - sorry to read that you did not have a good experience while building your new home. We are going to send your comments over to the appropriate local representatives for their review. ... More
star-rating Eh.
Quality star-rating 4
Trustworthiness star-rating 2
Value star-rating 2
Responsiveness star-rating 4
Make sure you get the radon tested before you buy a home -- K. Hovnanian is very quick to deny any responsibility for it. Some of the K. Hovnanian people were very responsive to our needs, and others were less so.
star-rating Overall
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 3
I expect more value for the money, the appliances are cheap and malfunctioned after 1 use. We're still waiting for items to be repaired after being in our home a month.
star-rating Sub par
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 2
Responsiveness star-rating 5
Final cleaning poor, ceiling texturing poor, issues with shower grout and caulk lines, wall paint not durable scuffs easily and does not clean well
star-rating Disappointed in craftsmanship for price paid
Quality star-rating 2
Trustworthiness star-rating 4
Value star-rating 3
Responsiveness star-rating 3
Lots of cracks, poor paint quality, staining and ittle attention to detail.
K. Hovnanian® Homes responded:
Hi Shaun - sorry to hear that you are disappointed in the craftsmanship of your new home. If you continue to have issues or need assistance please contact us at customercare@khov.com and we will pass along to the appropriate local representatives. ... More
star-rating Not great sales and builder customer service
Quality star-rating 4
Trustworthiness star-rating 3
Value star-rating 4
Responsiveness star-rating 1
The home seems built well, but during the sales process, the sales agent was horrible about getting back to us with answers to questions or when we needed to make changes. The home seems to be built well, and through the process the construction manager was pretty good. But we've had a couple issues (mostly completely dead sod and plants right at settlement) and these things still aren't resolved. I keep getting told they'll be done, but it's been over a month and nothing has been done. Followed up a few times and I just get long winded explanations and excuses. ... More
star-rating K. Hovnanian® Homes - Nice people to work with.
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 3
Nice people to work with. High priced for decent quality. Didn’t love the buying process and definitely wasn’t a fan of the in house loan officer.
star-rating the inconsistency of communication
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 2
The floor plans are nice but our development didn't come with gutters or exterior house lights. Our street is very dark at night and lot of time and money will have to be put into our home after closing.
star-rating April at the sales office
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 1
Responsiveness star-rating 5
Overall it was ok, a few things were a bit disappointing. For instance the shower glass install was shotty. Didn't complain since I will behaving the bathroom remodeled. The people that work for the company are the high point of the experience. John and April. ... More
star-rating Mr
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 2
I have some bad experience like; 1. Squeak sound in the master bedroom floor. I brought the builders attention to this, i was told they cannot fix it at this time. This was quite upsetting.
star-rating KHOV does not allow buyer to conduct professional inspection before closing.
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 4
Responsiveness star-rating 2
KHOV does not allow future owner conduct professional inspection before closing. A red flag .They promise you one year warranty after the purchase; however, half of the issue they push it back as cosmetic. I hired a professional inspector after the closing, 55 pages report with pictures of findings. Some of those , according to the certified inspector, in violation of code . Some of the contractors do not respond for months. ... More
K. Hovnanian® Homes responded:
Hi Jelena - thanks for providing feedback, we have sent your comments to the local team for review. Have a good day! ... More
star-rating Broken promises
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 4
Responsiveness star-rating 1
The home did not come with what we were sold by our sales person. We were told that we were going to get a gas line into the back yard, pre wiring for cameras, pre wiring for alarm, drop station, cabinets above my refrigerator. These are all items that we were sold that the home wasn’t built with. I have had a plumbing issue since the day I moved in with my second bathroom, the toilet does not flush right. The first time someone showed up he said he didn’t have the correct tools and left, the second time someone showed up un announced while I was on my way to work and the third person who showed up told my husband that he was “just fulfilling a work order” and he mentioned that the lines need to be camera and he told the builder that and he doesn’t know why he’s here. This issue remains unresolved a month after moving in. The toilet clogs every other use. ... More
K. Hovnanian® Homes responded:
Hi Victoria - thanks for taking the time to provide feedback, we have sent your comments to local team members for review. ... More
star-rating New home purchase
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 2
Responsiveness star-rating 3
This is a production builder. The emphasis is creating a stream-lines process to build a home in the fastest time possible. That is a good thing, just know that the selections are extremely limited and once you have made your selections, there is no turning back.For the most part, employees were helpful and easy to work with. When adjustments and remediation were needed on the house, they were completed in a timely manner. ... More
star-rating Khov sales experience
Quality star-rating 3
Trustworthiness star-rating 1
Value star-rating 3
Responsiveness star-rating 4
Dissapointed in the lack of knowledge of our sales representative. Sales representative was disrespectful, demeaning and hard to work with.
star-rating Asbury Pointe
Quality star-rating 2
Trustworthiness star-rating 2
Value star-rating 3
Responsiveness star-rating 4
Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes! ... More
star-rating Very disappointed
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 2
Responsiveness star-rating 4
Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes. ... More
star-rating VA
Quality star-rating 2
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 3
The finance team was awesome! After moving in, you see a lot of cheap materials and laziness. We love our house, but going to have to upgrade on our own.
star-rating K. Hovnanian® Homes - Very stressful process!
Quality star-rating 3
Trustworthiness star-rating 2
Value star-rating 2
Responsiveness star-rating 4
Very stressful process! Had to complain to get cosmetic issues fixed that clearly needed to be fixed. Construction manager did catch a few things before me and corrected them before I had to complain. KHOV waited until last minute to schedule walk through and should’ve been done at least a week prior to closing to have appropriate time to get everything fixed. Was told if I don’t close they could delay fixing the issues for months so felt forced to close so my interest rate wasn’t affected. Running across issues the longer I’m here. Can file warranty claims for some things that did get fixed correctly on walk through. Everything should have been done right the first time.... ... More
star-rating The construction process was very difficult
Quality star-rating 3
Trustworthiness star-rating 3
Value star-rating 3
Responsiveness star-rating 2
During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having. ... More
star-rating Not happy with builder. Poor workmanship. Customer care is taking care all issues now that should had been taken care of at the beginning when the was was being built.
Quality star-rating 2
Trustworthiness star-rating 2
Value star-rating 2
Responsiveness star-rating 5
Example of issues that should be taken care at the beginning: * door entrance could see light from outside * power in one room did not worked, * outside trim not painted correctly * garage open broken ( did any one tested) * it took 3 weeks to complete the list of the walk before closing ( if I am correct it was suppose to be completed 3 days when we got keys of the house) * we purchase a home to enjoy it not to get point out to people thing they did wrong and have to deal with fixing 3 weeks after closing) * from beginning house plans were not done as we agree . Error by salesman) * ... More
star-rating They are ok.
Quality star-rating 2
Trustworthiness star-rating 4
Value star-rating 3
Responsiveness star-rating 2
The basic materials used in half a million dollars house a joke.