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K. Hovnanian® Homes

star-rating (1580 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 1580 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

1580 Reviews - 126 Communities

5 ★(1075)

4 ★(241)

3 ★(128)

2 ★(61)

1 ★(75)

Quality 4.3

Trustworthiness 4.4

Value 4.5

Responsiveness 4.4

star-rating Not great sales and builder customer service

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Matthew A.
  • Aldie, VA
  • October 22, 2019

The home seems built well, but during the sales process, the sales agent was horrible about getting back to us with answers to questions or when we needed to make changes. The home seems to be built well, and through the process the construction manager was pretty good. But we've had a couple issues (mostly completely dead sod and plants right at settlement) and these things still aren't resolved. I keep getting told they'll be done, but it's been over a month and nothing has been done. Followed up a few times and I just get long winded explanations and excuses. ... More

star-rating K. Hovnanian® Homes - Nice people to work with.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Glenn S.
  • Roseville, CA
  • October 09, 2019

Nice people to work with. High priced for decent quality. Didn’t love the buying process and definitely wasn’t a fan of the in house loan officer.

star-rating the inconsistency of communication

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Patterson, CA
  • March 04, 2021

The floor plans are nice but our development didn't come with gutters or exterior house lights. Our street is very dark at night and lot of time and money will have to be put into our home after closing.

star-rating April at the sales office

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 1

Responsiveness star-rating 5

  • Delphia W.
  • Red Oak, TX
  • January 28, 2021

Overall it was ok, a few things were a bit disappointing. For instance the shower glass install was shotty. Didn't complain since I will behaving the bathroom remodeled. The people that work for the company are the high point of the experience. John and April. ... More

star-rating Mr

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • OGUNYEMI O.
  • Houston, TX
  • January 19, 2021

I have some bad experience like; 1. Squeak sound in the master bedroom floor. I brought the builders attention to this, i was told they cannot fix it at this time. This was quite upsetting.

star-rating KHOV does not allow buyer to conduct professional inspection before closing.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Jelena M.
  • Boynton Beach, FL
  • December 01, 2020

KHOV does not allow future owner conduct professional inspection before closing. A red flag .They promise you one year warranty after the purchase; however, half of the issue they push it back as cosmetic. I hired a professional inspector after the closing, 55 pages report with pictures of findings. Some of those , according to the certified inspector, in violation of code . Some of the contractors do not respond for months. ... More

K. Hovnanian® Homes responded:
Hi Jelena - thanks for providing feedback, we have sent your comments to the local team for review. Have a good day! khovnanianhomes ... More

star-rating Broken promises

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Victoria F.
  • Antioch, CA
  • November 25, 2020

The home did not come with what we were sold by our sales person. We were told that we were going to get a gas line into the back yard, pre wiring for cameras, pre wiring for alarm, drop station, cabinets above my refrigerator. These are all items that we were sold that the home wasn’t built with. I have had a plumbing issue since the day I moved in with my second bathroom, the toilet does not flush right. The first time someone showed up he said he didn’t have the correct tools and left, the second time someone showed up un announced while I was on my way to work and the third person who showed up told my husband that he was “just fulfilling a work order” and he mentioned that the lines need to be camera and he told the builder that and he doesn’t know why he’s here. This issue remains unresolved a month after moving in. The toilet clogs every other use. ... More

K. Hovnanian® Homes responded:
Hi Victoria - thanks for taking the time to provide feedback, we have sent your comments to local team members for review. khovnanianhomes ... More

star-rating New home purchase

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Debra B.
  • North Ridgeville, OH
  • October 09, 2020

This is a production builder. The emphasis is creating a stream-lines process to build a home in the fastest time possible. That is a good thing, just know that the selections are extremely limited and once you have made your selections, there is no turning back.For the most part, employees were helpful and easy to work with. When adjustments and remediation were needed on the house, they were completed in a timely manner. ... More

star-rating Khov sales experience

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Morris, IL
  • September 29, 2020

Dissapointed in the lack of knowledge of our sales representative. Sales representative was disrespectful, demeaning and hard to work with.

star-rating Asbury Pointe

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Painesville, OH
  • August 05, 2020

Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes! ... More

star-rating Very disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Bacil B.
  • Pasadena, MD
  • May 20, 2020

Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes. ... More

star-rating VA

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Carrie D.
  • Van Alstyne, TX
  • May 08, 2020

The finance team was awesome! After moving in, you see a lot of cheap materials and laziness. We love our house, but going to have to upgrade on our own.

star-rating K. Hovnanian® Homes - Very stressful process!

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • League City, TX
  • May 05, 2020

Very stressful process! Had to complain to get cosmetic issues fixed that clearly needed to be fixed. Construction manager did catch a few things before me and corrected them before I had to complain. KHOV waited until last minute to schedule walk through and should’ve been done at least a week prior to closing to have appropriate time to get everything fixed. Was told if I don’t close they could delay fixing the issues for months so felt forced to close so my interest rate wasn’t affected. Running across issues the longer I’m here. Can file warranty claims for some things that did get fixed correctly on walk through. Everything should have been done right the first time.... ... More

star-rating The construction process was very difficult

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Cecilia V.
  • Celina, TX
  • February 11, 2020

During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having. ... More

star-rating Not happy with builder. Poor workmanship. Customer care is taking care all issues now that should had been taken care of at the beginning when the was was being built.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 5

  • Elisa C.
  • Casa Grande, AZ
  • February 07, 2020

Example of issues that should be taken care at the beginning: * door entrance could see light from outside * power in one room did not worked, * outside trim not painted correctly * garage open broken ( did any one tested) * it took 3 weeks to complete the list of the walk before closing ( if I am correct it was suppose to be completed 3 days when we got keys of the house) * we purchase a home to enjoy it not to get point out to people thing they did wrong and have to deal with fixing 3 weeks after closing) * from beginning house plans were not done as we agree . Error by salesman) * ... More

star-rating They are ok.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 2

  • Jemima D.
  • Woodbridge, VA
  • January 23, 2020

The basic materials used in half a million dollars house a joke.

star-rating New home

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Nicolas U.
  • Scottsdale, AZ
  • December 04, 2019

Could do better,if they paid more attention to details.

star-rating Okay.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 2

  • Edgar R.
  • Richardson, TX
  • December 03, 2019

Very friendly people although it’s best to have everything in writing! Overall the house is great, minor quality issues in building and they will respond eventually, patience is key working with them. At the end of the day, we are happy but bumpy road to get there. ... More

star-rating A few issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Ian S.
  • Olmsted Township, OH
  • October 22, 2019

Overall, we are satisfied with our new house. However, I feel that our concerns were not heard throughout the building process. Once our house was complete, there were multiple issues that still have not been fixed because we were passed on to the service department. It feels that as soon as we signed the final documents, the customer service went away. ... More

star-rating K. Hovnanian® Homes - We like the home but immediately had plumbing issues.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Sean P.
  • Plumas Lake, CA
  • October 16, 2019

We like the home but immediately had plumbing issues. This was not all Khovnanians fault as the city had connected some pipes incorrectly, but I do feel it should have been caught by an inspection ahead of time and not once we had moved in. The city finally fixed the pipes but I am still waiting for KHovnanian to replace my grass. ... More

star-rating Smart homes that aren’t smart

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Roanoke, TX
  • October 02, 2019

House is great but add on smart package and you aren’t being smart. A total waste of money and time spent in having to chase what you paid for. Months later and still not working nor complete with no estimated completion date given. I would suggest if you want a smart home you do it through an outside party. After care is hit and miss. Twice we have waited home for our punch list items to be completed with no shows. Totally disorganized and very disappointing. ... More

star-rating The price point for building a new home versus buying an exsisting.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Benjamin N.
  • Yorkville, IL
  • March 18, 2021

When my wife and I had the final walk through we enjoyed seeing our new home after being in it I have noticed corners that were cut and other issues. Examples chips in the flooring, wavy walls and ceilings, bowed doors and a raised floor drain. I put a call in one day about the furnace exhaust and I had to make an issue with the builder in order to get it corrected. I guess I will keep on KHOV and hopefully things will work out. ... More

star-rating Don't share all details and slow to fix issues

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Ryan S.
  • Live Oak, CA
  • March 16, 2021

The sales person we worked with was great. Had she managed the whole customer experience it would have been a much more enjoyable purchase and our issues would have been resolved. Our design consultant didn't give us accurate information and met us at a different location instead of in the community where we purchased. This led to a lot of confusion when the final product was delivered since items we discussed were missing and we were told that was never part of the plan since the model was built with different options that are not available for the home. As for responsiveness to issues we have lived in the home for over a month now and we are still waiting for the builder to finish the home. All the bath fixtures are still missing and they can't seem to find the correct ones to finish the install. Other items we have brought to their attention they looked at and said they would get back to us but have never bothered to get us an answer. ... More

star-rating Happy, Bitter, Sweet!

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Frank Y.
  • Bakersfield, CA
  • February 16, 2021

First I want to say, I love my new home. I feel so blessed and grateful for what we have.. I will try to make a long story short..The story i tell everyone is.. At first new construction wasn't an option of ours.. But when we seen Lantana community and the price was perfect!! The Space we needed and in our budget perfect! finally after couple years of looking, and getting out bided ect.. we are ready, we go in and tell the sales manager we want to move forward and we picked the lot ect.. we tell her next week I can go put the deposit down.. She tell us " She won't be in,and to come the following weekend "!!.. So that time comes around, she tells my realtor that the price when up 15k!! And that since I didn't have a deposit in a day before, I was not locked into the price that was 24 hrs before 15k higher!!.. It CRUSHED ME, my stomach turned, I was mad, disappointed, and was ready to walk out!.. Mind you I was ready to put the deposit down 7 days before, and I was told to come a week later!.. After look at my wife and kids, I couldn't back out and have their Happiness taken away too.. So if your a reviewer like me make sure to put the deposit down asap!.. And my Garage does not have a door to the outside!! Right, but the MODEL HOME DOES!!!!SMH.. ... More

star-rating Nothing

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Richard H.
  • Plano, IL
  • November 04, 2020

This builder is good with roofing, basements and insulation however fall short on interior work. My microwave has a dent in my stove has scratches in it and the paint should have been white semi gloss.