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K. Hovnanian® Homes

star-rating (1678 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Dallas

Read the 108 homeowner reviews of K. Hovnanian® Homes's new homes in the Dallas area. Dallas homeowners rated K. Hovnanian® Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Dallas area

star-rating

108 Reviews - 13 Communities

5 ★(71)

4 ★(22)

3 ★(12)

2 ★(2)

1 ★(1)

Quality 4.3

Trustworthiness 4.6

Value 4.5

Responsiveness 4.5

star-rating K. Hovnanian® Homes - I really appreciated our sales agent, April.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Aleisha D.
  • Red Oak, TX
  • February 09, 2021

I really appreciated our sales agent, April. She worked for us daily and never brushed things under the rug. She was so patient with my million questions everyday! Every location needs an April!

star-rating Blessed & Highly Favored

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Natalie D.
  • Irving, TX
  • August 25, 2020

Happy with my purchase, its way better than living in an apartment. My cats and I love the new home and all the space we have to roam around. I get compliments on the flower bed outside often and the location. I like being close to work as well as the airport. The KHOV family is always available to answer any questions I may have and has kept in touch with me to make sure things are going smooth and I am enjoying my new home. The process was pretty easy and still worth it despite current worldwide pandemic and issues. I am used to traveling and deploying so whether this is my forever home or not it is my permanent home as of right now. Love the neighbors, and quietness of the area, I will be happy when we start receiving mail from the post office so I wont have to make a trip. ... More

star-rating Great finish, good value

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Richard K.
  • Rowlett, TX
  • July 03, 2020

Build and punch-list were not without issues, but the builder was very responsive. Overall I feel like we had far fewer issues than friends and relatives have had with other builders. Overall we are a satisfied customer, and have no regrets.

star-rating Review

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Robert K.
  • Celina, TX
  • February 11, 2020

This is the fifth house I have built and second with KHov. The first time the builder was a little more accommodating on a few little things like landscape and tree choices and location of them. Here we had no choice and the plants are not great quality and we will be replacing half of them. I am also concerned that one tree might be dead but will wait until spring to see how it comes back after the winter. We also bought our own kitchen pendant lights and the first builder installed them. On this home they wouldn’t. Overall these are minor things but it does affect the overall experience. However, we are happy with our new home and the build quality. There are a few minor issues we are still working on but they will be resolved. ... More

star-rating Happy with our new home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Richardson, TX
  • January 21, 2020

Its not a custom home, so one should keep that in mind. They are very restrictive as to changes they allow to the basic plans. Keith, their onsite builder, was excellent. Extremely responsive to everything we brought up during the building process. I do think they charge way too much for upgrades and their design center options were at times limited (eg light fixtures) and always overpriced. Its cheaper at times to take their included option and then go get what you want and replace it after you close. I do like that they do not skimp on some of the of the major issues. For example there are not areas on the outside that are not bricked. And they seem to keep a close eye on their subs and make sure things get done correctly. ... More

star-rating K. Hovnanian® Homes - Overall a good experience and I would do it again.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Laura-Catherine E.
  • Roanoke, TX
  • October 21, 2019

Overall a good experience and I would do it again. Liked all but one of the Khov team members.

star-rating K. Hovnanian® Homes - Value for the price is OK but the quality of the work does not

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Anil N.
  • Roanoke, TX
  • October 06, 2019

Value for the price is OK but the quality of the work does not seem to be very good. Other builders do a lot of standard things that are upgrade with a K HOV That brings the total price of The house compared to the other builders even starting with a lower base price. ... More

star-rating Decent builder

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Gary K.
  • Roanoke, TX
  • October 03, 2019

After hearing some of the horror stories with the competing builders I am glad we chose this builder. There will alway be minor issues and Mark Curtis does a great job responding and getting issues resolved.

star-rating K. Hovnanian® Homes - Star ratings would be higher if KHov didn't use ESD for low voltage

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • John A.
  • Northlake, TX
  • March 26, 2021

Star ratings would be higher if KHov didn't use ESD for low voltage installation. ESD has abysmal correspondence. Also, if KHov drained downspouts into french drains, I would rate them higher. Sitting next to an American Legend home that uses french drains makes me feel bad, knowing that wasn't even an option. Speaking of, the lack of standard options and upgrades that KHov has is a little upsetting. ... More

star-rating K. Hovnanian® Homes - They where great to work with

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Demarcus B.
  • Red Oak, TX
  • January 19, 2021

They where great to work with

star-rating K. Hovnanian® Homes - My overall experience when it came to the process was good.

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Plano, TX
  • December 01, 2020

My overall experience when it came to the process was good. I was especially happy with the sales office and the agent working there as well as the mortgage/lender company! An absolute pleasure to work with and I could not be more happy with them! I'm disappointed with the workmanship of the home - particularly the paint job and the cabinetry. Extremely inconsistent (upstairs cabinets were nearly done perfect. The kitchen cabinets are terrible and done so sloppy) and found a lot of flaws and mistakes. Some that they are willing to fix and some that they wont. ... More

star-rating K. Hovnanian® Homes - Great team from sales to construction team and its management.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Brian O.
  • Northlake, TX
  • October 22, 2020

Great team from sales to construction team and its management.

star-rating Quality

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Simi B.
  • Roanoke, TX
  • July 08, 2020

Elegant beautiful build but would have been rated higher if something could have been done with the sound coming inside especially with the master bedroom location and the trains that go honking all night

star-rating So far, so good. Have a beautiful home in a great community – couldn't be happier.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Roanoke, TX
  • June 11, 2020

So far, I've had no issues with the process of buying my K.Hov home. The builder and sales staff have been resourceful and prompt to any questions I might have. I don't have any issues thus far with craftsmanship and materials, but it's too early to tell. That said, I truly feel like I'm in a well-built house that will be everything I was looking for in the many years to come. ... More

star-rating Good Build

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Travis B.
  • Northlake, TX
  • January 28, 2020

Overall a good build. Had some issues with the wiring lights in living room but KH was quick to repair. Also had my heater go out in the first month for unknown reasons.

star-rating Love our house/Attention to detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Celina, TX
  • June 19, 2020

We love our house, but we are noticing a lot of little things, now that we are living here, that we missed on our walkthroughs. It seems to me a stricter check or verification of work after the house is finished should be in order. Nothing major, just little things you wouldn’t expect to find. Paint thinly applied on walls and cabinets, master bathroom toilet seat was up on both our walkthroughs, but when down reveals chips on the top of the lid, loose screws on kitchen cabinets, guest toilet running constantly, etc. etc. Overall, we are happy. Love the floor plan, and the house. ... More

star-rating Fast build, friendly team. mediocre quality

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Mary A.
  • Richardson, TX
  • April 07, 2020

Process was quick and easy. Craftsmanship was a bit lacking, just messy in some respect. LOVE the area.

star-rating Leaking

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Narin I.
  • Irving, TX
  • December 08, 2020

We still have problem with water leaks on the ceiling and some crack. We reported more than a month. Nobody comes to fix yet

star-rating Sales/Construction Team Great. Mortgage division POOR.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Northlake, TX
  • January 29, 2020

Sales office at Canyon Falls is great. Tanya and her team are great, detailed oriented and answered all our questions. Even though there were some construction delays and our closing had to be pushed back twice, the construction manager was in constant contact with us and were able to work with us considering we were closing on Christmas eve. Even with a new construction manager Cody coming on board, he was able to answer all our questions and complete our asks. The main issue we had with this whole buying process was with the mortgage division of KHOV. There are way too many people contacting us. We counted at least 8 different KHOV mortgage team members calling and emailing us about different documents they needed, but never passing the baton to the next person or at least informing us that so many people will be contacting us. In today's world of fraud and scams, how are we supposed to know who is legit or not. There should only be one point of contact from the mortgage division. Then the closing and walk through meetings that the mortgage division set up was completely different than what I had agreed to with Cody, so we had to get involved again and sort out their communication issues. Now come time to pay first mortgage payment and there's no proper notification to all parties on the mortgage. Immediately after the first payment, KHOV is selling it off to Wells Fargo, so now we have to setup a whole other payment channel. All this because our old house hasn't sold yet. Do NOT work with KHOV mortgage division. Worst experience ever and still continuing. ... More

star-rating K. Hovnanian® Homes -

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Northlake, TX
  • October 25, 2020

A K. Hovnanian home is worth looking into.

star-rating In general a good builder, but if you are detail oriented...

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Roanoke, TX
  • August 22, 2020

We identified several issues to the builder, they worked on it but it did not present the quality of work we expected, so we had to keep calling the builder to keep re-fixing again and again. We still have several open tickets, things are getting fixed slowly, but what a hassle. In general this is a good builder and they use quality materials (not the best, but still good). I you are paying top dollar for a house and expect detail oriented quality, find another builder. ... More

star-rating New Home Construction- Commodore @ Preston

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Plano, TX
  • April 29, 2020

The sales process was strong however the overall craftsmanship is below average especially when paying premium amounts for upgrades and features. Attention to detail was below average as well. The completion was nearly one month behind schedule. The construction communication and past follow-up responsiveness to issues has been strong. ... More

star-rating About What We Expected

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • John K.
  • Northlake, TX
  • January 28, 2020

Overall, the home has turned out to be about what we expected. There were several frustrations in the home building process; most notably, the kitchen we were promised turned out to be the result of an incorrect drawing, making it impossible to build as shown. This caused a 2-week setback and a major reworking of the kitchen that resulted in other issues. We now have a dysfunctional dishwasher that is drilled to the floor instead of on legs, which means that in order to repair it, we will inevitably need to have our kitchen floors torn up in the coming weeks. Our lawn has been described by our service manager as “in really bad shape” and stated that he is getting a bid to have the entire yard “reworked.” As with any new home, ours has its share of problems. The aforementioned, grouting issues, chipped sinks, painting eyesores, etc. Overall, it is a beautiful home that looks as we had hoped cosmetically. Hoping to get these larger issues resolved efficiently, and the service manager has been very helpful to that end so far. I understand that not all KHov customers can say the same about their service manager, so I count ourselves lucky for that. ... More

K. Hovnanian® Homes responded:
Good morning John - thank you for taking the time to provide feedback on your homebuilding experience. We are disappointed to read that you are experiencing some issues and invite you to email us at customercare@khov.com with your information if you find that you need further assistance. Thank you! khovnanianhomes ... More

star-rating Friendly staff

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Markeya F.
  • Red Oak, TX
  • December 08, 2020

There was some perks such as incentive. I wish they had model homes visible to see to know exactly what your getting or blue print to go over what includes in the home and how and Carpet will be laid.

star-rating Terrible closing experience - someone please call me

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Jack S.
  • Roanoke, TX
  • January 12, 2021

Someone please call to discuss

K. Hovnanian® Homes responded:
Good morning, your comments have been passed along to the division for review. khovnanianhomes ... More