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K. Hovnanian® Homes

star-rating (1619 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Washington

Read the 133 homeowner reviews of K. Hovnanian® Homes's new homes in the Washington area. Washington homeowners rated K. Hovnanian® Homes an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Washington area

star-rating

133 Reviews - 14 Communities

5 ★(105)

4 ★(18)

3 ★(5)

2 ★(2)

1 ★(3)

Quality 4.7

Trustworthiness 4.7

Value 4.7

Responsiveness 4.7

star-rating Eh.

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Aldie, VA
  • February 25, 2020

Make sure you get the radon tested before you buy a home -- K. Hovnanian is very quick to deny any responsibility for it. Some of the K. Hovnanian people were very responsive to our needs, and others were less so.

star-rating Not great sales and builder customer service

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Matthew A.
  • Aldie, VA
  • October 22, 2019

The home seems built well, but during the sales process, the sales agent was horrible about getting back to us with answers to questions or when we needed to make changes. The home seems to be built well, and through the process the construction manager was pretty good. But we've had a couple issues (mostly completely dead sod and plants right at settlement) and these things still aren't resolved. I keep getting told they'll be done, but it's been over a month and nothing has been done. Followed up a few times and I just get long winded explanations and excuses. ... More

star-rating They are ok.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 2

  • Jemima D.
  • Woodbridge, VA
  • January 23, 2020

The basic materials used in half a million dollars house a joke.

star-rating KHOV Review

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Pedro R.
  • Woodbridge, VA
  • December 03, 2019

Have some problems with the house that could of been avoided if the workers pay attention to details. Problems such as leaking. The workers wants to build too fast to meet a death line even after I told them to take their time but to build a quality product. ... More

K. Hovnanian® Homes responded:
Good morning Pedro - sorry to read that you experienced some leaking issues in your new home. If you continue to have any issues or need assistance please feel free to reach out at customercare@khov.com and we will pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating Decent Home, Poor Execution

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Anonymous
  • Aldie, VA
  • November 02, 2019

We had some high expectations on our purchase of this home, but it was met with poor execution, poor supervision on the trade labor, and poor follow up to correct issues. This wasn't all bad, but if you are buying from this group, then make sure you have the ability to watch each step of the process closely as you will quickly get frustrated with the execution if it's not supervised properly. If executed correctly, it could be a wonderful home. ... More

K. Hovnanian® Homes responded:
Hi - thanks for providing your feedback. We are sorry to hear that your expectations were not satisfied with your new home. If you'd like to provide your contact information to customercare@khov.com we can send to the appropriate local representatives. khovnanianhomes ... More

star-rating What A Headache...

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Kevin M.
  • Nokesville, VA
  • November 12, 2020

Quality of Workmanship & Material. The build quality is extremely poor. K Hov uses the lowest bid subcontractors and it shows. Every aspect of our house from the driveway to the fireplace to our roof to our septic was built wrong the first time, if not the second time. Also, K Hov will do everything it can to hide issues and hope you don’t find them during the final walkthrough. Trustworthiness. Everything our broker and construction manager told us was a half-truth. Basically, they tell you want you want to hear as opposed to what is accurate. Value for the Price Paid. I think our home price was fair but we live in a Washington D.C. suburb where everything is overpriced. Responsiveness to Issues. They do respond to your issues, but everything is a fight. They do not freely address issues. I have been in our house for two months and have actual documentation of things done wrong and they are still trying to not fix them. I (and other neighbors) have had to get the County involved in some of the issues. ... More

K. Hovnanian® Homes responded:
Good morning Kevin - thank you for taking time to provide feedback on your experience. We are very sorry to hear that you are not happy and have sent your comments to local representatives for review. Have a good day! khovnanianhomes ... More

star-rating Nadim

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Ahmed N.
  • Fredericksburg, VA
  • September 22, 2020

Please do not trust the salesman and the sales management, the are Very and truthful people.

K. Hovnanian® Homes responded:
Good morning, we have sent your comments to local team members for review. Thanks for providing feedback, have a good day! khovnanianhomes ... More

star-rating Regretful Homeowner

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Shonda S.
  • Woodbridge, VA
  • August 09, 2020

The practices are unethical. I regret purchasing my home with K. Hovnanian. This was the worst experience.

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback, we are sorry to hear that you did not have a good experience. I've sent your comments to local representatives for their review. khovnanianhomes ... More