What Homeowners Have to Say About KB Home in Sacramento

Read the 121 homeowner reviews of KB Home's new homes in the Sacramento area. Sacramento homeowners rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Sacramento area

star-rating

121 Reviews - 12 Communities

5 ★(95)

4 ★(19)

3 ★(3)

2 ★(3)

1 ★(1)

Quality 4.7

Trustworthiness 4.8

Value 4.7

Responsiveness 4.8

star-rating KB Home - Easy and streamlined experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Sacramento, CA
  • January 13, 2021

Easy and streamlined experience

star-rating Issues or questions

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Eric T.
  • Sacramento, CA
  • January 11, 2021

KB has been great throughout the whole process. Even after moving in KB follows up to make sure there are no issues and if there is anything needed. Any issues or questions have been handled in a timely manner. Great experience!

star-rating Overall excellent experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David L.
  • Roseville, CA
  • January 08, 2021

If you had asked me if I were to be a KB home owner five years ago, I would have said you're joking. It seems KB Home has performed a complete 180, possibly by hiring new blood, but the upgrades and overall experience was as best as one would hope, especially being a new home buyer. Weekly updates by our agent Josh, was nothing short of impressive. To see our home progress week-by-week was quite the experience and added to our overall excitement in moving into our new home. Even though my wife and I visited the design studio 5-6 times, the staff (Allison) was absolutely the most patient and friendly person we'd run across in our entire KB Home experience. My wife was previously a home stager and designer from the bay area, so meeting her vision was something Allison had no issue assisting with. I was utterly impressed by the craftsmanship of the home in each of it's stages, especially when we did the initial walkthrough pre-drywall. It was impressive to see how fast the home was being built, with out issue. During the loan/underwriter phase, I was not feeling 100% with the communication between the lender and myself. It would have been better to be aware of all of the needed documentation at the beginning, rather near the end. As the process seemed extremely rushed and caused my wife and I to feel a bit stressed about ensuring we'd meet the escrow guidelines and title dates. The two lenders, Marcus and Scott were good, but the underwriting experience was pretty horrible, but didn't phase my overall 5-star rating, though please look into polishing up some of the processes leading to the underwriter phase. After move-in/construction complete, we did find a number of discrepancies, including some that weren't addressed such as the doors not fully closing due to the alignment of the knob and bolt. Rather than having someone come out, I decided to repair it myself. It seemed as though the speed in which the house was built did leave a little bit of quality out of play. Aside from the expected paint issues, there were a small number of issues that could have been prevented if the installer would have double checked their work. The KB representatives after move-in have been extremely helpful, even though I feel the issues should have been caught/repaired prior to move-in. I would recommend KB to anyone, especially due to the upgrade options. My wife and I spent about 80k worth in upgrades, which has helped us create our dream home (only wishing we had a 3-car garage option). ... More

star-rating Very effective and efficient process, great customer service throughout the entire process

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Elk Grove, CA
  • January 05, 2021

This was my first experience purchasing a home with KB Sheldon Terrace. Everyone was very helpful and informative each step of the way - from the sales counselors to our mortgage lender near closing. We also received superb customer service after our home closed. I'm very glad I purchased a home with KB! ... More

star-rating Love our new home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dane Y.
  • Roseville, CA
  • January 05, 2021

The whole KB team was wonderful and responsive to all our questions and queries, shout out to Karen, Tony and Guy for being the best.

star-rating KB Homes was there for me every step of the way

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rosemarie C.
  • Roseville, CA
  • January 05, 2021

KB Home Builders are awesome, they build your home like they are doing it for family and they care. They are there to make sure you are happy with your home. After your purchase they will work out things that need attention by maintaining it for a period of time. while you are in the home they make sure everything is running right. They are around to check up on you and ask how things are going. I would recommend & refer KB homes to anyone looking to purchase a home. They use studio designs to personalize your dream home. It’s been a great experience. Thank you KB Builders for your personal touch and being there. ... More

star-rating KB Home - Great options and ease to customize.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Brady H.
  • Woodland, CA
  • December 20, 2020

Great options and ease to customize.

star-rating KBHome Service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Srikanth R.
  • Sacramento, CA
  • December 04, 2020

KBHome team is awesome, they made the move-in very easy and the service provided is amazing.

star-rating KB Home - I like the follow up services, post sale.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andrew K.
  • Rocklin, CA
  • December 01, 2020

I like the follow up services, post sale. Their responsiveness and willing to help was a nice surprise.

star-rating KB Home - Our experience from sales to closing was great!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Whitney T.
  • Lincoln, CA
  • November 15, 2020

Our experience from sales to closing was great!

star-rating Customer care

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Samuel K.
  • Sacramento, CA
  • November 12, 2020

KB homes seems to have adopted a unique philosophy of making you as a customer the center of all things and employees and partners working with them seems to practice this philosophy organically and with ease . To say that we felt part of the process and highly valued is an understatement, and when we talk to our neighbors we realized that we all have shared that experience. You want a place you can call home with a reliable team you can call for all your house issues even after you settle , KB is unmatched. Yolanda in sales office, Rob in home office are exemplary professionals and they literally get in your shoes and walk with you . Thank you KB . ... More

star-rating KB Home - Wonderful experience buying our first home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Amy L.
  • Lincoln, CA
  • November 12, 2020

Wonderful experience buying our first home. We absolutely love this community.

star-rating The KB Team

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mark H.
  • Rocklin, CA
  • November 05, 2020

Even after being moved in for a few months, the KB team continues to exceed expectations....very proactive!

star-rating KB Home - They can make themselves ready for buying homeAnd then the

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ghullam A.
  • Sacramento, CA
  • November 03, 2020

They can make themselves ready for buying home And then the rest of the process is so easy specially with kb homes.

star-rating Response is lightning fast and work is exceptional

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Monalyn A.
  • Sacramento, CA
  • September 24, 2020

We've been enjoying our stay so far! The KB home management is over the top. Had a problem and issue and their customer service representative response is lightning fast and their work is professionally exceptional. Thanks to Rob R. (customer rep) for being so nice and considerate in resolving our issues. ... More

star-rating KB Home - I love my new home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Vanesa G.
  • Lincoln, CA
  • September 15, 2020

I love my new home.

star-rating Great in every fields

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rupinder S.
  • Sacramento, CA
  • July 07, 2020

I give all fives to kb home because they observe that numbers. My first experience to buy home kb home is the best .

star-rating KB Home - Quality home, friendly staffs with personal care.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Richard L.
  • Elk Grove, CA
  • June 30, 2020

Quality home, friendly staffs with personal care.

star-rating KB Home - Customer services are excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Francis L.
  • Lincoln, CA
  • June 11, 2020

Customer services are excellent

star-rating KB Home - This company is one of the best construction companies.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Hossein P.
  • Lincoln, CA
  • May 29, 2020

This company is one of the best construction companies that I know.

star-rating Love our new home by KB Home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rodney A.
  • Sacramento, CA
  • April 29, 2020

Great people to work with.

star-rating New 2020 kB home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Carlos A.
  • Live Oak, CA
  • April 21, 2020

New house was built as designed by my wife and I. The builder finished the house earlier than expected, which it was great! Will recommend to all my friends and family!

star-rating Flipping Houses

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tien T.
  • Sacramento, CA
  • March 05, 2020

Great purchased.

star-rating KB Home - Great builder

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Felipe M.
  • Elk Grove, CA
  • January 31, 2020

Great builder

star-rating KB Home experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Stephen L.
  • Elk Grove, CA
  • January 28, 2020

Great Customer Service. Warm and Friendly KB Home after purchase warranty service. Amazing. 5 Stars for all levels.