What Homeowners Have to Say About Lennar in Atlanta

Read the 85 homeowner reviews of Lennar's new homes in the Atlanta area. Atlanta homeowners rated Lennar an average 3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3 out of 5 stars
in the Atlanta area

star-rating

85 Reviews - 50 Communities

5 ★(16)

4 ★(16)

3 ★(22)

2 ★(14)

1 ★(17)

Quality 2.9

Trustworthiness 3

Value 3.3

Responsiveness 3.1

star-rating Lennar bit more than they could chew when they took over Cal Atlantic

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Atlanta, GA
  • November 25, 2019

After moving into my first new home, I quickly learned that I should have done much more research on homebuilders before signing the initial contract. 15 of 17 of my neighbors, myself included, who all bought brand new $400k+ townhomes, have had the WORST first home buying experience with Lennar. Starting from our unreliable and gossiping builder to the terrible corporate warranty request process and service. During closing, the real estate attorney even stated that many other buyers have had similar complaints and issues with Lennar. While sharing my home despairs, I also learned of a family friend who bought a Lennar home built in 2014 who also had an unpleasant experience with Lennar. I have been forewarning all my friends, coworkers, acquaintances, etc. to avoid purchasing a home from Lennar due to the negative experience I have had with them. ... More

Lennar responded:
Thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described and hope that you've been able to get some assistance with the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Terrible builder

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Karen S.
  • Canton, GA
  • June 20, 2019

I have been in my house 4 months. The dishwasher, disposal and both thermostats had to be fixed or replaced. My roof has had to be fixed as well as my gutters. I think they are terrible builders, but they have fixed the items. Just seems it would be better if they did it right the first time instead of causing all the aggravation. ... More

Lennar responded:
Hi Karen, thank you for your comments. We are sorry for the difficulties you experienced when you moved in. If there is anything left outstanding, please send an email to us at corporatecustomercare@lennar.com so we can review it for you. ... More

star-rating Lennar - The house itself has a serious problem.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Hak K.
  • Sugar Hill, GA
  • April 07, 2020

The house itself has a serious problem.

Lennar responded:
Hi Hak, thank you for taking the time to share this feedback. If you could please email us at corporatecustomercare@lennar.com, with additional details about the problem you are experiencing, we would like to follow up for you. Thank you. - Lennar Customer Care ... More

star-rating Purchasing a home from Lennar

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Duluth, GA
  • March 31, 2020

This has been one of the worst home-buying experiences In which I have ever participated. Terrible, sub-par workmanship from especially the woodworkers, painters, And cabinet maker/installer.

Lennar responded:
Thank you for your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care ... More

star-rating New home owner

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Cheo-Lee L.
  • Peachtree Corners, GA
  • March 31, 2020

1. Customer service representatives have extremely poor service, closed service tickets with out get job done. Very lack responsiveness! 2. Quality of all kitchen equipments poor and malfunction, customer service has no knowledge of how to fix it and refused replace malfunction machine. 3. The quality of the town home does not match to the value or worth for the purchase. 4. The quality construction poor- regrettably made wrong decision. The existing homeownerS are not not happy! ... More

Lennar responded:
Hi Cheo-Lee, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care ... More

star-rating One of the worst builders

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Satish K.
  • Cumming, GA
  • March 24, 2020

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. ... More

star-rating maintenance service is very bad

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Naga C.
  • Cumming, GA
  • March 17, 2020

Worst maintenance service. Tickets are not resolved for months. They just close the tickets without fixing the issues. New house car garage has big cracks. No hot water for first 1 week. Patios are NOT properly cleaned. Lot of dents in each step of the stair case. Kitchen shelfs are not properly fixed, still not fixed after 3 months. ... More

Lennar responded:
I'm sorry to hear you're experiencing delays in getting items addressed properly. Please send us an email with your outstanding items, contact information and home address to corporatecustomercare@lennar.com. ... More

star-rating Lennar - Poor materials and worse craftsmanship.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Sharpsburg, GA
  • March 17, 2020

Poor materials and worse craftsmanship. Not trustworthy. They don’t deliver on their commitments. Their contractors are inefficient and extremely wasteful. I would not recommend Lennar communities.

Lennar responded:
I'm sorry to hear that you aren't satisfied with your home building experience. Please take the time to share your experience in detail with us so we can review what happened and ensure our management team addresses it properly. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address. ... More

star-rating Lennar - shortcuts to avoid cost, lack of communication, frustration galore

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Cumming, GA
  • February 29, 2020

shortcuts to avoid cost, lack of communication, frustration galore

Lennar responded:
Thank you for sharing this feedback about your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Not at all satisfied.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Keerthi N.
  • Cumming, GA
  • November 26, 2019

Not at all satisfied. Poor workmanship

Lennar responded:
Hello Kerthi, thank you for taking the time to share your comments with us. If you would like to share more about your experience, please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address. ... More