What Homeowners Have to Say About Lennar in Raleigh-Durham-Chapel Hill

Difficult to contact to resolve issues. Poor landscaping prior to moving in, was told it would get fixed however, I have been waiting 3-4 months for new sod I was promised.

recommended

I am impressed with the workmanship, my primary home is from Lennar but my second home is way better than my primary home from Lennar.

no mail for six weeks i am still ticked off, Lennar dropped the ball stop blaming the post office should have been done a year ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Initial trip here was told only one plot open which you still cannot sell next to horse farm, glad we came again to find other plots available, house is great price is right but could have been handled better in the beginning ... More

The longer I am in my townhome (which I love), I'm realizing how ridiculously small the garage is. I drive a small Veloster, and I can barely fit it in with my two garbage cans. Most homes around me have their cars parked on their driveways or in the streets, because they won't fit in the garage. The other thing I would change, is that I think we should have more say in the bigger items, like appliances and HVAC systems. I would have preferred to pay a little more for better appliances. ... More

The people I worked with from the contract all the way through to the Home Orientation Specialist were amazing and everyone had great personalities. I have noticed as time has gone on, that the finish work in my home is very questionable. I definitely have a house that is structurally sound, however, on a daily basis I see screws/nails popping, caulking not applied well enough, etc. I have also heard that there is an issue with the annual reviews being completed on time or even people getting a response. I have not completed this process yet but I foresee this being an issue for me as well. ... More

I absolutely love my home and have enjoyed working with Chad Aycock and John Faircloth. Matt from customer care has been helpful too. My main issue has been with my property. The yard was poorly graded and the yards are not 100% sodded. This is causing erosion on the back part of my property. The poor drainage was causing a lot of standing water on my property and it took a few months for it to be fixed. The issue has been addressed and a French drain was put in. It looked great at first but the dirt is starting to settle and you sink down into the ground where they dug the trench... the ground was not properly packed to avoid holes. It also took the landscapers 3-4 trips to complete the job. They kept coming out because it was not done properly. Overall the house is great. I love the neighborhood. I wish the whole property was sodded because I think moving forward sod is being provided on all of the properties. ... More

Overall good a experience. But critical construction mistakes were made which are being fixed. List: Leak in the foundation wall. Cracks and holes in the drive way. Lot boundaries incorrect (missed by engineers for lot 66 and 67)

I put a Warranty request 2 weeks ago NO response!

Lennar responded:
Hi Patrick, thank you for taking time to leave a review. I apologize for the the delay in responsiveness regarding your recent service request. Could you please email us at corporatecustomercare@lennar.com with your address and contact information? I would like to follow up on your outstanding items. Thank you. - Lennar Customer Care ... More

Service Requests are being closed without resolving the issues. Arrogant customer support representatives.

I purchased the model home, it was in a good shape but I don’t like the fact that there no warranty on the house.

Mark and Travis were very quick to respond to all of follow up request on work that needed to be completed. The final condition of the home when we moved in was not up to what a home in this price range should have been. Lots of items that were agreed upon during the final walk through were not completed. Carrie in the sales department was great also! ... More

Great workmanship and material. I only have concerns about how the backyard was slopped so water doesn't sit on the lawn. The lawn has eroded because the downspout drains 3 feet from the patio porch instead going all the way out of the yard. I can hear my neighbor going up and down the stairs. I can also smell when my neighbors smoke cigarettes; it moves through the vents. There is no natural sunlight that you get in the front of the house because of the design, no windows in front of the town-home. ... More

Overall, very pleased with the total purchasing, building, and move-in support processes. We were a little disappointed in the inability to make "minor" changes to the building plan months prior to construction actually starting. Not real pleased with the way the property was final graded. The degree of slope and the drainage between the houses causes standing water/mud. Also, much of the foundation concrete slab is exposed with the slope starting immediately next to the house. ... More

The building process revealed many problems that came up - some still exist and can not be corrected .

The inside paint job was poor. There are streaks & drips. Looks like it only has one coat of paint.

Poor quality control of subcontractors. However, when the home owner identifies problems, they are quickly repaired.

Lennar responded:
Hi Thomas, thank you for sharing your feedback about the quality of workmanship in your new home. We are happy to hear that issues have been addressed quickly and will continue to improve our processes and products. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More

Overall good value for money spent

The structure and neighbors are great. The process with the mortgage loan by Eagle was not good. Communications with the sales staff after signing the agreement to purchase essentially disappeared. Transparency from the corporate group is/was questionable regarding the status of the overall property transactions. Getting a straight answer regarding an estimated completion date for the amenities center continues to be a challenge. ... More

Overall experience has been below average.

Punch List items not corrected at move in - couple were never addressed - had to fix myself. Sales team was awesome but construction manager not responsive to problems.

The style, floor plan and woodwork in the house are very nice. However, we have significant concerns about several major unresolved quality and workmanship issues dating back to before the home completed construction that we plan to address with Lennar directly. It is our intention to schedule a meeting with Lennar management representatives as soon as possible. We would be thrilled to hear from Lennar. ... More

My Kitchen island countertop granite has crack , reached out for warranty and was told this is not warranty issue .. There is water disposing next to my driveway ..

Lennar could do better. In an effort to push out as many homes as possible, they missed the mark on quality and service. It’s unfortunate because it could be a great value, and many of the people involved want to provide a better product and experience. ... More

The granite counter in the kitchen appears to be of second quality with chips along the edges and even in the center, it lacks that rich, smooth feel usually found on good quality granite. The kitchen and vanity cabinet doors were not properly adjusting banging into walls and other cabinets. A tremendous amount of drywall debris and dust in brand new duct work being sucked into the air handler in the attic and blown throughout the vents of the home. Cracks in cement driveway going from one side all the way over to the other side, sealed and then painted so as not to be noticed but instead it makes it even more noticeable. EVP flooring that is nothing more than cheap linoleum that dents and chips so easy that you become afraid to even walk on it and we never wear shoes indoors. Wood handrails get stained but then are not properly sealed leaving them very rough to the touch. I could go on but I think that you get the message. You need to be a mountain goat to mow the yard, when we picked our lot it was at the very beginning all of the land was gently sloping. Now they are terrible lots. Also the homes in this community seems to be all variations of blue/grey....it's like living in a housing project for section 8 occupancy. ... More