What Homeowners Have to Say About Pulte Homes in Oakland-Alameda

construction team is very execution focused and get things done as soon as they physically can. of course contact with sales office needs work as the closing took a lot of effort!

Model house are way updated. That's far on what will you get.

My home buying experience was okay. I just wish I was informed on when the house was completely built and finished but that is all.

Offered different models and options we can chose from.

We love our new home and customer service were very helpful in every way from beginning to end and helped with all of our questions. Linda and Mike are professional and easy to work with.

Overall the house buying experience was good. We had several issues that came up and I feel Pulte did a poor job of mitigating them. Also the quality seems to be all over the board. For example we have nice bathroom fans that turn on when they sense moisture, yet our wall paint is so cheap it is flat white and stains by just looking at it. You need to keep your finger on Pulte to ensure they deliver as promised and ensure each upgrade you pay for is installed! ... More

I had my house done before the end of this year which supposed to be finished at the end of November 2020, I know this pandemic had effect the supposed to be completion date. The builder missed a lot of things like screens on the windows and carpets nail on the stairs still out, even my two sons got wounded bec of that. Tiles that are uneven on foyer and kitchen area, paint that was missed. I was kind of upset because I put 20% down payment and I know Pulte works even better than that, I hope they will fixed this issue pretty soon. ... More

Sales associate didn't give correct information regarding credit from pulte. He was abrupt with his tone and demeanor. His answered were ambiguous and lacked proper communication. I would not recommend eddy skyes to a future homebuyer.

it was not a bad experience, communication takes longer

It is really important to identify and get things fixed before move-in. The biggest mistake I did during the home celebration was not paying attention to each and every detail as I was under the impression that any defect can be addressed later on due to a 12-month warranty. It has been 6 weeks since I moved and so many issues are coming up. The service team is really poor to address any issues. ... More

Pulte Homes responded:
Thank you for your review. We are sorry that you have had a hard time getting your issues addressed. Please email socialcare@pultegroup.com so our team can assist. ^Abby ... More

It takes too long to build the houses, while the outside is till being worked on 2 months after closing. the quality of the works, such as garage door installation, refrigerator installation and in particular, the cabinets, are not acceptable in today's standard. ... More

Pulte Homes responded:
We're sorry to hear that you are disappointed with the quality of some aspects of your home and we appreciate you bringing attention to the areas where we could improve. We have shared your feedback with local leadership and encourage you to reach out to us at socialcare@pultegroup.com if you'd like to share any additional comments or concerns. --Sarah ... More

The Customer Service is terrible. They tell you what you want to hear then nothing gets fixed. I am very disappointed and let down by Pulte.

When I receive the keys, the walls are cracked. The doors are cracked. The garage doors are wrong.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com so our team can be in touch. ^Abby ... More

Compare to other new construction houses ,Pulty model house is simple design, not special at all. We found out lot of issues when we walked through the house after it built and the whoever person in charge promised he would fix the problem but which he missed multiple area not fixed at all. We are kind of disappointed. The material they used are super cheap. After we moved in not even a month , the paint on the wall started to peel off. All the material they used my professional friend said it’s the cheapest one can not last longer time. About the house pricing ... I can say the seller really good at selling. But the price is not worthy for the location it is. ... More

Pulte Homes responded:
We are so sorry to hear you are disappointed. We would like to learn more about this situation so we can make leadership aware and address your concerns accordingly. If you could please email customersupport@pultegroup.com with some additional information we would greatly appreciate it. ^Abby ... More

Everyday we are discovering a new issue with house. Its been only a month and nails are coming out, thermostat is not working, bell is not working. Its been a very bad experience.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby ... More

Poor build quality: -received a flat tire from driving into my garage for the first time -swept up a cup full of nails and screws in the garage afterwards (Robert has a picture of part of this) -after removing the carpets, tons of screws and nails left under the foam padding -multiple windows are scratched on the outside (worst one has been replaced) -front patio fencing has a huge laceration/scratch in it; still awaiting replacement -multiple areas were patched in the garage but still doesn’t look correct -multiple scratches, dings and cracks in the drywall ... More

Pulte Homes responded:
We are so disappointed to see this list of concerns. We would like to make leadership aware and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your name, address and contact information. Thank you. ^AS ... More