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What Homeowners Have to Say About Pulte Homes in Fort Myers

Read the 191 homeowner reviews of Pulte Homes's new homes in the Fort Myers area. Fort Myers homeowners rated Pulte Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Fort Myers area

star-rating

191 Reviews - 7 Communities

5 ★(126)

4 ★(37)

3 ★(17)

2 ★(4)

1 ★(7)

Quality 4.3

Trustworthiness 4.5

Value 4.3

Responsiveness 4.4

star-rating Trades

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Janet G.
  • Fort Myers, FL
  • March 25, 2020

My husband an I have built 3 hone in 30 years. This build was a major disappointment. The list of Items in the house that were not finished properly is too long. Pulte can call me to discuss if you want to know more.

star-rating Overall experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Catharine Y.
  • Estero, FL
  • June 18, 2019

Marc my sales rep was fantastic keep me updated throughout the process. Still minor open issues that is why the 4 stars instead of 5, plus your pool vendor Arrogon is terrible. My suggestion is to get a new vendor so it doesn't reflect on Pulte.

star-rating Pulte Homes - I think some of the work was rushed but overall good.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Danielle C.
  • Fort Myers, FL
  • February 02, 2021

I think some of the work was rushed but overall good.

star-rating Employees associated with loan process

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Fort Myers, FL
  • December 11, 2020

Thoroughly inspect home prior to closing. Have any issues addressed during the building process and before closing. Even though there is a warranty, it is much easier to have any visible issues corrected before moving in to your new home rather than afterwards. Think the quality of the finish work needs to be improved and work of contractors monitored more closely (especially tile contractors, drywall contractors, and finish (trim, paint) and held to a higher standard. ... More

star-rating Great Pulte warranty representative

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • George L.
  • Estero, FL
  • December 15, 2019

Our new home has many minor quality details that have required and continue to require attention. We have a great warranty representative that stays on top of our issues and keeps us informed. It seems as though the home was finished quickly by subcontractors without the attention to detail that I am accustomed to. In comparison, when we finished our new primary home in another state the contractor walked us through the finished product and pointed out the quality of fit and finish. In this home it seems like the attitude was "it's finished, now you go and find the problems". Overall we are very happy with the home and the community but somewhat disappointed with the workmanship. ... More

star-rating Solid home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Debra B.
  • Fort Myers, FL
  • September 11, 2019

Overall I happy with the experience with minor issues.

star-rating Long Distance Build

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Andy W.
  • Alva, FL
  • November 03, 2020

We have built several homes, but never from a distance. Initial contact and questions were handled. Decisions made by Pulte during construction were questionable and we were never consulted. Now decisions and construction quality are "our problems". We understand getting the best price, and Pulte did good with that, however the cost in attention to detail is higher than we would have liked. Still happy with the design, but we will be "fixing" our NEW home for some time to come. ... More

star-rating Customer Service was poor

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 1

  • Ronald D.
  • Fort Myers, FL
  • April 08, 2020

We reported a dying tree 2 weeks after we closed and the Pulte Customer Service manager refused to address the issue first saying it was recovering from its cigar cut ( it was not) and then said it was our problem and the HoAs problem. He basically told me he would no longer answer any email regarding this issue. The landscaping company found out about the issue, and their manager came out the same day, looked at the tree and agreed it was bad, and had it replaced a few days later. ... More

star-rating Customer Care team is generally unhelpful in attitude and action follow up.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • David K.
  • Fort Myers, FL
  • January 16, 2020

When contacting customer care manager or office I’m always left feeling that I’m not important to them. Too much reliance on email communication and cell phone contacts should be mandatory. The basic tone is we’re here to help with issues but you’ll just have to wait until we get back with you and not how you would like (call) but how we like (email) especially when explicitly asking for a phone call when email is ineffective due to needing to discuss issue further. ... More

star-rating Surprised

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Penny S.
  • Estero, FL
  • November 12, 2019

Rushed in the very beginning to give a rating on how pleased we were. After being here for a little over a month I can see why...

star-rating Still

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Mellie P.
  • Alva, FL
  • October 09, 2019

Still have painter and stock People coming to fix stuff

star-rating Well known home builder

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Neil L.
  • Estero, FL
  • January 06, 2021

This is my third Pulte home. I would have liked to have seen more flexibility with choices and changes. For example, we wanted to make a change to the tile on top of our spa, after the home was started, and we were told no. The pool company was willing to make the change since it was started....but Pulte sales said no. Pulte needs to be more flexible and offer some higher quality upgrades. ... More

star-rating Not a bad experience, at first!

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 2

  • Ralph D.
  • Estero, FL
  • May 07, 2019

Our sales rep., Gita Adib, was lovely and very helpful. Our field manager, Shawn Turner, was very nice and responsive to our concerns. We have to say that after closing, responsiveness is NOT good. We were given 30 days from closing to email a list with cosmetic concerns that we wanted addressed. Most, if not all, of our concerns were noted at our "Celebration" walk through and not taken care of. A representative from Pulte, Brad, was sent to take a look at our requests and he set up two appointments with us. He seemed very nice and understanding about the things we wanted taken care of, going so far as to say that he and his wife wouldn't accept the things that were of concern to us. On the day of the first appointment, no one showed up to do the work. When we called, we were told by the person who answered the phone, Sadie, that there were no appointments scheduled for us but she would have Brad call us back. That was six days ago. We have phoned every business day since and the first two days we followed up we were told that Brad was busy and he would call us back when he can. The last two days, our calls have been sent directly to voicemail, with no call back from Sadie or Brad. Very disappointing. Someone we know built a Pulte home in another development and had the same problem. She finally wrote to the corporate office and finally got someone to call her back. That is probably our next step! ... More

star-rating Poor quality appliances

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Donna F.
  • Estero, FL
  • December 04, 2019

It is a well built home. The appliances, especially the refrigerator and cooktop are terrible! No ice or water on outside of frig. Cooktop scratched after one use. Fingerprints everywhere! Frig to all bathroom faucets. They don’t tell you the pool does NOT come with a heater! $4,000 wrapped into a 30 year mtg would not be a big deal but huge expense when moving in. Doors are cheap,not solid ... More

star-rating Pulte quality may be slipping.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Maynard O.
  • Fort Myers, FL
  • June 14, 2019

We recently moved into a new Pulte home. I was surprised by the issues with "fit and finish" that have appeared. Maybe shocked rather than surprised.

Pulte Homes responded:
We're sorry to hear that you've experienced issues with the quality of your home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah ... More

star-rating Pulte Homes - QUALITY CONTROL should be much better.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Stanley M.
  • Alva, FL
  • January 27, 2021

QUALITY CONTROL should be much better. Some sub-contractors do not clean up messes they made to material that was previous installed. Pulte personal do not seem to check after them to see they have done the job right or cleaned up afterwards.

star-rating Pulte Homes - Disappointed at the cheap fixtures and lights they use.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Fort Myers, FL
  • December 01, 2020

Disappointed at the cheap fixtures and lights they use. Quality of workmanship does not match what they claim

star-rating My feedback

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • Anonymous
  • Estero, FL
  • July 17, 2019

Throughout the entire build process, everyone we dealt with was terrific. The only issue I had with the build design was that the layout that was assigned to us was the opposite of our neighbors on both sides of us. That meant that while our neighbors on either side of us have layouts that provide them with SW views, (which I desperately wanted when we selected one of the most expensive lots available) our layout gives us a SE view which is much least desirable to me. The arrangement also means that all of our windows on each side of the home face directly into each of our neighbors’ homes, as a result of being a mirror image of both. After the home was completed, I met one of our neighbors who informed me that for an additional $2,000 we could have “flipped” the floor plan, as they had opted to do, and had the SW view I wanted so badly. Our sales rep never mentioned that option to us for some unknown reason. Again, all the personnel we interfaced with were extremely pleasant, helpful and responsive. I couldn’t have asked for better customer service than what we received. THEN came the completion of the home which upon initial walk through appeared to only have minor cosmetic repair needs. We loved the materials we selected and the overall appearance of the home. Once in the residence, however, we had time to more carefully inspect the finished product and found a significant number of defects in the workmanship. For some reason, the way it was designed, many, if not most of the cupboards when fully opened bang into doors or walls. To prevent damage, we’ve had to stick little rubber bumpers all over the place. Also, the quality of the workmanship proved to be VERY sloppy. That’s the best word I can use to describe it. Things were installed crooked, we found excessive paint globs on just about every wall, uneven caulking so that in some places along the windows it’s about 1/16” at one end and over 1/4” at the other. Very sloppy paint job around all the windows and paint splattered on the porcelain tile floors that nobody bothered to clean up so i’ve been going around with my fingernails chipping it off. There are gaps around cabinets where there shouldn’t be. We selected and paid for the “Upgraded kitchen appliance package” but I am not at all impressed. The fridge is relatively small for an “upgrade” model and the drawers in the refrigerated do not glide in and out at all, and the bottom drawer scrapes as you pull it in and out. When I reported the problem to the Pulte Warranty Service, I was told that they would send me some lubricant. I haven’t yet received that but i’m doubtful that it will solve the problem as the parts that scrape are plastic. There also seemed to be missing shelves in the door because there’s a huge gap between where the bottom shelf fits and the next one above it has to go. The oven, as it cools down, whistles quite loudly. I was told that it’s just a “hum”, but whatever it is, it’s sufficiently annoying to me that i’m reluctant to use it at all now. The washer is apparently made to use very little water, so even with a large load the items seem to be sitting in about 2” of water which tends to cause it to go out of balance frequently and the entire machine shifts in its position about 15 degrees —- and it’s a heavy machine! When the microwave completes its cook time, rather than signal the end and then shut off...the fan continues to run until you either open the door or press “cancel”. The maintenance supervisor received our initial Punch List and came over to review everything. So far he’s been very responsive and understanding. Although nothing has been remedied yet, it’s still too soon to reasonably expect any action. We have a 3 car garage that consists of one large entry door, a shallow divider wall and one small entry door which actually makes it more difficult to get 3 cars into it than if it were one single garage door entry or if the space between the doors wasn’t so wide) both doors are already having issues after just 6 weeks past closing. I called the garage company who was able to schedule a check on them the same week I called (this week) With all the complaints we have, I want to stress how wonderful everyone was to deal with. Pretty outstanding, actually. It’s really a shame that the product doesn’t measure up to the personnel Pulte hires. They made the entire experience so easy, stress-free and kept us informed about everything during the entire build period. We also went through Pulte Mortgage and Insurance and got a much better insurance rate than with All-State or even Geiko, which impressed me. The Mortgage folks were equally outstanding in the service they provided to us. I would give the construction quality a 2 1/2 stars and the people we worked with all 5 stars. This is definitely a “production” home build and it shows in the final product. I think it took about 3 1/2 months from start to finish on a 2480+ sq. ft. house with a lot of unskilled and poorly trained labor. For a $520,000 home, the finished product falls way short of that price point, in my opinion. Going forward, if all of my “issues” that CAN be resolved, are, I hope to have another opportunity to submit a final review wherein I can provide a much more positive response for prospective home buyers. ... More

Pulte Homes responded:
Thank you so much for taking the time to leave feedback. We're so happy to hear that you had a good experience with our team, but disappointed that the construction quality of your home is not up to par. We have shared these comments with local leadership and we encourage you to reach out to us at socialcare@pultegroup.com if we can be of assistance or if you'd like to discuss this further. --Sarah ... More

star-rating Average plus

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Bernard W.
  • Fort Myers, FL
  • June 01, 2019

Basic construction pretty good. Finish work less than expected. Only been in house for six weeks so still discovering the “warts”.

Pulte Homes responded:
We're disappointed to hear that the finish work on your home didn't meet expectations. If you'd like to discuss this with us, or if we can help with any issues, please email us at socialcare@pultegroup.com. --Sarah ... More

star-rating Pulte Homes - Got pretty much different minor issues like missing turntable,

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Fort Myers, FL
  • March 12, 2021

Got pretty much different minor issues like missing turntable, dried stucco on the garage floor and not working water heater, etc. Customer care is responsive however service teams who were working on the submitted orders are not professional

star-rating 19888 Beechcrest Review

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Denise A.
  • Estero, FL
  • June 17, 2020

Ever since I have moved into my new home, all I seem to do is clean up some kind of sticky goo off the non carpeted floors. My windows are filthy. The pre move in cleaning was just not up to par.

star-rating Workmanship

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Stephenne B.
  • Estero, FL
  • December 13, 2019

When I did the walk through I did realize there was so many issue with the house. I moved in and immediately found several poor workmanship problems that had to be fixed. The good thing thing is Pulte has a good warranty team/program.

star-rating Beautiful House Many Issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Fort Myers, FL
  • December 12, 2019

Major plumbing issues causing flooding within the first 2 weeks and washer stopped working after 1 month. We know of 2 other homeowners with plumbing issues upon closing. Employees are friendly but company policies and procedures prevent adequate more customer service. ... More

star-rating Review of Pulte as a builder only

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Mary G.
  • Fort Myers, FL
  • July 18, 2019

Found quite a few issues of shoddy work. Although Esteban is working to correct, it should have been resolved before I closed...

Pulte Homes responded:
We apologize that you encountered issues with your new home, though we're glad to hear that repairs are in progress. Please feel free to reach out to us at socialcare@pultegroup.com if you need assistance or if you'd like to discuss your experience further. --Sarah ... More

star-rating Average

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Anonymous
  • Fort Myers, FL
  • June 25, 2019

Need better response - Bought a Model home that was promised to be like a new build but later to learn a model doesn't have the warranties that a new home has.

Pulte Homes responded:
Thank you for your feedback. We've shared your comments with local leadership and if you'd like to discuss your experience with us further, please don't hesitate to contact us at socialcare@pultegroup.com. –Sarah ... More