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What Homeowners Have to Say About Pulte Homes in Tampa-St. Petersburg

Read the 92 homeowner reviews of Pulte Homes's new homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.2 out of 5 stars
in the Tampa-St. Petersburg area

star-rating

92 Reviews - 14 Communities

5 ★(55)

4 ★(15)

3 ★(11)

2 ★(7)

1 ★(4)

Quality 4.1

Trustworthiness 4.4

Value 4.5

Responsiveness 4.3

star-rating Great home buying experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anthony C.
  • Odessa, FL
  • June 18, 2019

Pulte homes has one of the best customer service. And it gives me peace of mind. Usually, after closing, you don’t hear from the builder anymore. But pulte homes have a 30 day window to check if there’s any other issues after closing.

star-rating Smooth process & friendly staff

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Craig V.
  • Odessa, FL
  • May 29, 2019

Despite a few minor setback, our overall experience with Pulte from day one was a positive one. Our saleslady was very knowledgeable, personable, & replied to emails & phone calls in a very timely fashion. The design center experience was a fun one as well. Our project manager was very communicative with us in every step of the build process. He also answered questions & responded to concerns we raised in a very timely fashion. Securing our financing through Pulte Mortgage was not difficult, but our loan officer, though very friendly, could have been more helpful. We weren't provided with many different loan products or scenarios to fit out budget. We had to do our own research of available loan structures & bring them to her attention. Fortunately, Pulte offered the same products that others did, we just didn't know about them up front. The overall construction of our house met our expectations. It was completed faster than we thought, which raised some concerns that certain things may have been rushed or overlooked. One example was the interior paint job. Most rooms in the house either had a very thin layer of paint or a lot of drywall overspray in spots. We paid for upgraded paint inside the house, & we don't feel we got our money's worth. There were a few other disappointing things as well, but nothing that was a deal breaker. For example, midway through the build process, they decided to change the vanity in the master bathroom to one that had fewer drawers & less functionality. We were not really given a decent explanation for this, & my wife was very upset about it (still is). Another example was the way they went about installing tubes inside of the walls to hide cables for wall-mounted TV's. It was not done how we were lead to believe. It ended up being an incredible headache. Aside from a few other negligible things, we are very satisfied with our new home. The finishes are beautiful, the yard is beautiful, the landscape is beautiful, & our neighborhood is beautiful. We are very happy to have chosen Pulte to build our new home. ... More

star-rating Pulte Homes - all went well, issue with appraisal

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Michael O.
  • Apollo Beach, FL
  • March 03, 2021

all went well, issue with appraisal

star-rating Great home, some minor issues in workmanship. Overall responsive to issues

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Peter H.
  • Palm Harbor, FL
  • September 04, 2019

Mike the site leader is extremely personable, knowledgeable and committed to do right by the customer. We found a number of issues during the final walkthru that were quickly addressed to our satisfaction. We just recently provided a list of items as part of the 30 day inspection and I am confident they will be as responsive on those as they were on the walkthru list. Overall a very pleasant experience. ... More

star-rating Overall a great experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • William W.
  • Palm Harbor, FL
  • June 18, 2019

The Field manager we had was/is awesome. Field manager oversees construction from beginning to end. Inside the home every effort I feel was made to complete on time and with quality. There were things I thought could have been done better that I did not notice until after closing. Mainly outside. The landscaping was rushed and is done to a fair to good standard not to a high standard. Pulte builds good quality homes. I had to keep in mind there are luxury not custom homes. ... More

star-rating Pulte Homes - Nick, the site manager has been outstanding through out the entire

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michael C.
  • Wesley Chapel, FL
  • October 28, 2020

Nick, the site manager has been outstanding through out the entire process. As a first time home buyer, he made it look so easy with his quick respones and attention to details.

star-rating Pulte Homes - Mortgage experience could have been smoother

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Riverview, FL
  • September 10, 2020

Mortgage experience could have been smoother

star-rating Pulte Homes - Very good home buying experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Riverview, FL
  • April 10, 2021

Very good home buying experience.

star-rating New build

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Wesley Chapel, FL
  • September 15, 2020

The only suggestion that I have is that you go through the entire process of initial consultation, the smart home consultation and the design team consultation and then allow the buyer a week to finalize their decisions. This allows the buyer time to review in case they want to make final adjustments on the final product price. ... More

star-rating Pulte Homes - Pulte home builders are the best but Pulte mortgage is a joke

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Zelindo V.
  • Apollo Beach, FL
  • July 30, 2020

Pulte home builders are the best but Pulte mortgage is a joke

star-rating Solid Home Minor Issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Frank M.
  • Wesley Chapel, FL
  • July 14, 2020

Pulte builds a quality home we just have some minor issues but there warranty team is taking care of everything else smoothly.

star-rating Pulte Homes new home buyer

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Riverview, FL
  • February 13, 2020

Love the home but been having a lot of issues and I only been here two months so Im not as happy as I was when i was purchasing. Please take your time when purchasing a new home it can be your worst nightmare if you dont do your homework.

star-rating Great experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Phillip B.
  • Odessa, FL
  • August 07, 2019

As a first time homebuyer I was nervous about the process, although it was stressful, I don't think I'd rather go through the experience with home buying with any other company but Pulte.

star-rating I was kept updated about the construction process.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Thomas G.
  • Riverview, FL
  • December 02, 2020

The process can require some personal time, but it is well worth it.

star-rating Pulte Homes - Overall very happy however have had some issues with things falling

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Odessa, FL
  • July 01, 2020

Overall very happy however have had some issues with things falling apart which have been fixed but it has been sort of a hassle. Overall, very pleased so far.

star-rating Confused

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Apollo Beach, FL
  • August 12, 2020

I like the home but having been in the trades I am not thrilled with some of the workmanship. For the cost of the home I expected more.

star-rating 4 Stars

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Apollo Beach, FL
  • May 26, 2020

My home is very nice and seems to be well constructed. I did not go with Pulte mortgage or homeowners insurance; therefore, that was slow process.

star-rating We had some serious Warranty and workmanship issues with our brand new house within 30 days that should have been caught on builders walk through

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Donald B.
  • Odessa, FL
  • May 14, 2019

Warranty response is great and follow up is good. We absolutely love the floorplan of our house and the speed at which problems were resolved.

star-rating The home buying experience was good. The home building experience was average.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • John S.
  • Wesley Chapel, FL
  • January 27, 2021

Overall, Pulte builds a good to very good home. Attention to details by the homeowner as the home is under construction is important. Workmanship needed to be followed up on during the process and addressed. Most items should have been identified, and corrected, by the builder not the home owner. ... More

star-rating Great homes but customer service needs work

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Riverview, FL
  • September 15, 2020

Overall, it’s the housing and development is amazing. However, now that we have closed and moved in and noticed some damages that we wouldn’t have seen during the walk through, there has been very little responsiveness to issues and not a lot of help addressing concerns. ... More

star-rating You Get What You Pay!

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Riverview, FL
  • June 02, 2020

Pulte has a good reputation to be a good home builder. After coming into the house there was a few worksmanship issues that I had to fix such as paint on the floor not cleaned up, lots of gaps in moulding that you will have caulk yourself. overall its a good company but I really wish they progress more into eco friendly material as closed cell foam instead of loose white fluff, more premium standard materials and maybe be have solar energy standard accross any community they build instead of have legislation forcing them too. Conclusion its a good buy for people on a budget. ... More

star-rating Brand new is very good, but for the price, not great

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Christopher R.
  • Palm Harbor, FL
  • May 29, 2019

Someone once told me that when you build with a company (like Pulte), the same guys building the 200k houses, build the 400k houses and the 750k houses in the development. I tried to except this,,,, tried. However when you spend this much money, you’d hope for a higher quality relative to the lower cost homes. They are all very good. Just not great. ... More

Pulte Homes responded:
We're sorry to hear that you weren't satisfied with the quality of your home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah ... More

star-rating Very friendly and helpful

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Thomas N.
  • Riverview, FL
  • March 03, 2021

I paid extra for a refrigerator there top of the line one that they had to offer. On the day of closing they put a temp one in and told me that it would be 2-4 weeks the fridge was on back order. After 4 weeks no one contacted me I had to reach out to them and the person that contacted me said he was not sure when the fridge will arrive. He would contact me which one has it. The fridge that is there stands out like a sore thumb. I am totally disappoint in the lack of communication and the sense of urgency. I paid extra for what?? I had family members laugh at the fridge cause of it's size and it is quite embarrassing. ... More

star-rating Love the neighborhood

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Palm Harbor, FL
  • June 25, 2019

Great neighborhood but seems like things were rushed at the end. A lot of less than quality work mad been found after we moved in. We are getting lots fixed but horrible drywall work can’t be fixed. But we love neighborhood and house design.

star-rating Get a new home inspection!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Wesley Chapel, FL
  • June 03, 2019

We purchased a new Pulte home at Epperson Ranch just over a month ago. It was a quick move-in home so we didn't have any input into the finishings or design. Nevertheless, we liked what we saw so we went ahead to purchase it. Although it was a brand new home, we decided to pay the extra $$ to get a new home inspection done, and we were very glad we did! Although the home itself was structurally sound, he found many areas that needed to be addressed. These included nails protruding on the roof, unfinished painting on the outside and inside, missing/malfunctioning door stoppers, incomplete sealants around the sink and so forth. It had a lot to do with sloppy workmanship. We were very surprised by the number of flaws that were identified by the inspector considering it was a brand new house. We shared this information with Pulte about two weeks before closing and they agreed to address everything before closing. We met with building supervisor three days before closing and even though they said they addressed all the issues, when we did the walk through it was noted that not everything was taken care of. The supervisor promised that it will all be fixed before closing. We met again few hours before closing and did a final walk through. During this time, the remaining issues had been addressed and we proceeded to close later that day. It was just disappointing that a new home had so many flaws. If we didn't do the home inspection, we would have been clueless to it all. I expected a higher quality of workmanship and integrity from Pulte from the very beginning. ... More

Pulte Homes responded:
We apologize that you encountered these issues with your new home prior to closing and appreciate you bringing them to our attention as your feedback is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. --Sarah ... More