What Homeowners Have to Say About Pulte Homes in Atlanta

I love my new home, I had a water leak the next week, it was fixed but the Sod has not been replaced in 6 weeks/ looks horrible, I have one set of jingles in my bathroom needs replacing the wrong color. So all I have to say is stay on the builder or replace yourself. ... More

The responsiveness, in some aspects, was difficult. For the amount of money you’re paying, you shouldn’t feel like you have to ask the same questions and keep following up to get answers.

The materials quality for some parts are really not worth the price, and the plumber doesn't show with his/her appointment on day.

There is no question that in today's market is quite impossible to receive a value comparable to the amount of money you pay for a home. Houses are built in a hurry and many times builders cut corners to maximize profit. My happy with the house but in less than a month living there I already spotted many quality of workmanship & materials issues that really makes you think is the house really worth what we paid for it. ... More

Overall, we are pleased with our new home from Pulte Homes. We had communication issues with our project manager during the build process. The house wasn’t cleaned to our expectation prior to closing. There were several items on our punch list that weren’t fixed prior to closing - our project manager stopped communicating about a month after closing, so we submitted service requests via Pulte’s website. Jason has been overseeing those service requests, and he’s been great. He called me immediately, came out a few days later to walk the house and look at the items which needed to be fixed, and scheduled the contractors shortly afterwards. Overall, we love our house minus the few opportunities listed above. ... More

I think custom relation could be improved.

Smooth process. Financed with Pulte Mortgage as well. Great 3% incentive. Builder hasn't responded well to issues we found after moving in; local field manager won't fix issues but keeps promising to come back.

The overall build process was good, but we were severely rushed through the close process. We were asked to sign off on items that weren’t fixed in order to not delay our close. We were promised multiple times that the remaining items would be fixed immediately. But we’re over a month post close and most of these items remain open. Multiple times we’re been told they were coming by to fix then nobody shows up. ... More

Pulte Homes responded:
We apologize for the delays and are sincerely disappointed that your closing experience wasn't pleasant. Please email socialcare@pultegroup.com with some more information and our care team will make sure those issues get resolved. ^Abby ... More

The builder was ok it’s the closing that was the problem. The underwriters for Pulte needs some fixing I thought we was trying to buy a home if I did know any better I thought the underwriting department was not trying to sell this home.

Overall a good (B) experience and friendly people. Disappointed in the workmanship though. Some of the things seem like they were done by an immature and not a professional. Pulte need to re-evaluate their contractors (HVAC, Electrical, Drywall and landscaping to be exact) ... More

Pulte Homes responded:
We're so sorry to hear that you're disappointed with your home and have shared your comments with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah ... More

We love the house. Everything seems almost perfect. From location as school, shopping, restaurant to sercurity. 1 month from the day I move-in, there are some minor things happen like hot water, squeaking door, foggy window, air thermostate.

Many times follow up of items leads to either request to wait till they find vendor or something they won’t know until you share pics. Commitment is commitment but what was told to me during sale was not that covered 100% also there was desperate rush to close house without listing what customer problem is ... More

We are happy with the house. However, the closing was delayed, which impacted our moving schedule, due to items identified in the initial walkthrough not being addressed on time. Pulte wouldn’t agree to customize anything, even when we just asked to not install items. As an example, the bar soap in the shower is the cheapest one you could find (in a $390k house) and they wouldn’t agree to not put it up. The communication was a struggle at times between agent-realtor-builder. For example, our first walkthrough was delayed by 2 hours due to lack of communication between Pulte agent and realtor. Lastly, we ended up with a nice house and the builder did address all the pending items before closing. He has even come out to address a minor issue after closing. ... More

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication was not up to par and we will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah ... More

We recently built a house with Pulte. I cannot say we got the value we paid for our home. All of the trim work was in really rough shape. We had to hire an external painter to come in and fix a lot of the trim, mudding, and painting. It is still not fixed correctly, because it was just too much to get done and would have cost a fortune (since we did not want to have all of the trim ripped out and redone.) I feel like this is not something I should have had to pay for considering my house almost cost half of a million dollars. The whole building process was very rushed and you can see that in our home. We have spots where grout is missing in the bathrooms, we were not able to get the fixtures we wanted due to back order, some of the hardwood is not glued properly, banisters not sealed correctly, brick has not been pressure washed, sloppy brick laying outside, the sidewalks have gouges in them and look rushed. There were many options that we could have had with this home, but was not offered to us. Example-sprinkler system, unaware Kitchen Aid appliances also had a confection oven capability. The closing process took us over three hours since we were not allowed to leave until the money from our lender cleared with Pulte. I feel like it was that way due to us using an outside lender and not Pulte. Overall the house was built quickly and we are glad to have a home, but it does show it was rushed. Our sales person was okay to deal with, the upgrade center girl was helpful, and our building foreman was nice. ... More

Field managers tell you what you want to hear but do not follow through with service requests. Multiple items that should have been taken care of before closing were not and still are not 3 months later. COVID has caused some understandable delays but the company is not up front with communication and realistic time frames. Also no one is managing the many companies involved during the move in period and the homeowner is left to fend for themselves, to keep on top of contractors to complete a task. ... More

Pulte Homes responded:
We are so sorry to hear that you have had a frustrating experience and are dealing with unresolved concerns. We would like to look into the situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ... More

Lots of back and forth getting what we were promised. Still working outstanding issues.

Pulte Homes responded:
Hi Kyle. We are sorry to hear you are having trouble getting in touch with the local team, please email socialcare@pultegroup.com so our customer care team can look into the situation. ^Abby ... More

quality is very poor

Pulte Homes responded:
We're disappointed to hear that you're not satisfied with the quality of your home and we'd like to learn more about your experience. Please email us at socialcare@pultegroup.com. --Sarah ... More

Most of the sod in my yard is dead, will not germinate, tree falling down, no shrubbery planted in a hill in the back yard, escaping company caused a mud slide over my entire backyard, threw more sod, left wood chips all over the yard and no one is responding to my concerns. The biggest problem is Pulte had air conditioning unit out right outside my master bedroom window, I am miserable, can’t sleep because of the noise. Need help!!! ... More

Pulte Homes responded:
We're so sorry you've encountered these issues with your new home. Please email us at socialcare@pultegroup.com and include your address and contact information so we can assist. --Sarah ... More

Average

Walk through prior to close was not thorough at all and too many issue and things to fix after closing. Unnecessary!

Overall the experience was not as good as it should have been. It was very hard to get responses from the customer service representatives for the neighborhood and they were not ready for us to move in come the closing date. Throughout the build, we would get a weekly or bi-weekly update via phone to discuss progress but were never provided pictures when we weren't even in the same state for much time during the building process. The overall attention to detail was not great when it was time for us to move in. Even though we had asked for things to be fixed during our final inspection a week before closing, which also wasn't even close to being ready for inspection (they were still painting, fixing problems, and cleaning when we showed up), not everything was fixed properly. Instead of pushing out the closing date and needing to reschedule the moving company and all of the plans that were set in stone for months because we thought 6 months was enough time to do everything properly, we decided to get in the house and fix things ourselves. You would think contractors who build multiple homes at the same time non-stop would see there mistakes and do a almost perfect job every time but that is not even close to the truth. It is disappointing to find new problems or details after spending so much money on what is supposed to be a brand new home. Many of the things they did turned out nice, but the small things have put a sour taste in our mouths. ... More

Looks nice but the not really satisfy with the quality of product used. Lots of cosmetic things are unfinished. Tried to reach the builder but said to contact costumer service, did but no response.

Neighbors are great! I am sad to say I am still waiting to be able to use my shower in the master bath. My builder was sent to another area in the process of finishing the issues with my home. He tried but couldn't get contractors out to finish the jobs. You for sure need to keep an eye on the work that's done inside. Like painting inside and out, floors and the doors. Don't take anyone's word it will be taken care of. Don't sign off on anything until it's done! ... More

Pulte Homes responded:
We're so sorry you're having issues with your shower and we'd like to learn more so that we can help. Please send us an email at socialcare@pultegroup.com. --Sarah

They did a decent job overall. They rushed some things, including the fireplace which ended up having a gas leak due to improper install while my family was home. They also weren’t flexible on moving the closing date by a month when I requested due to COVID. ... More

Been emailing and no response, not happy!