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What Homeowners Have to Say About Pulte Homes in Baltimore

Read the 16 homeowner reviews of Pulte Homes's new homes in the Baltimore area. Baltimore homeowners rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.8 out of 5 stars
in the Baltimore area

star-rating

16 Reviews - 2 Communities

5 ★(6)

4 ★(4)

3 ★(3)

2 ★(2)

1 ★(1)

Quality 3.5

Trustworthiness 3.9

Value 3.6

Responsiveness 4

star-rating excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Hanover, MD
  • May 26, 2020

the construction is excellent and sales, property manager are very nice to work with. great place to livr

star-rating Pulte Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Benito C.
  • Hanover, MD
  • January 21, 2020

Great buy!

star-rating Great homes

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Vikram K.
  • Ellicott City, MD
  • April 23, 2019

We are very satisfied with the quality of our home. The only thing I wasn’t very happy about is the absence of a threshold in the area between the carpet and wooden floors. I eventually had the field manager install a few for me. Without the thresholds, I had the carpet tacks poking me a couple of times, even though I chose the 1st level upgrade. Had I known of this issue, I would have paid a couple of thousand dollars more to get the 3rd level upgrade. ... More

star-rating Great!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Christina B.
  • Hanover, MD
  • January 07, 2020

Bobby is the best!

star-rating Great people design and quality

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Prashanth J.
  • Ellicott City, MD
  • May 09, 2019

We had an awesome experience with Pulte from start to end. Completely satisfied with design and quality of the work. We want to say special thanks to Sales officer “Ben” to construction manager “Carl” went beyond to make sure that we were happy Pulte Homeowner. We are extremely pleased and have confidently say that we pushed the right neighborhood with the right builder. ... More

star-rating They are organize and reliable

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Brian R.
  • Hanover, MD
  • November 17, 2019

Your move in will be easy and relaxing

star-rating Pulte Homes - Not the highest quality of workmanship.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Hanover, MD
  • December 08, 2020

Not the highest quality of workmanship. Numerous places where painting was poorly done and molding not connected. Issue with flooring within two weeks of moving in.

star-rating First time homeowner

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Britaney M.
  • Hanover, MD
  • July 14, 2020

My husband and I are very happy with our home purchase. We had our first leak due to a punctured drain pipe (TV mounted incorrectly) and Pulte graciously fixed it for us. I would definitely recommend.

star-rating Delays in fixiing issues

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Stephen P.
  • Hanover, MD
  • October 20, 2020

Delays is correcting issues discovered since Day 1. External HVAC system installed in the wrong place - was promised it would be moved before move in Day. It's not. Poorly installed HVAC system caused water leak that damage carpets. Still has not been repaired. I understand COVID problems, but yet the contractors who are supposed to fix the problems are actively working new construction in the development. Customer service promises fixes, but just not seeing any progress. ... More

star-rating Pulte Homes - Overall nice home and location.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Hanover, MD
  • August 03, 2020

Overall nice home and location. Paint job is horrid and such a disappointment. Its as if they just gave up when they got to painting.

star-rating Peeling Back the Onion and Shedding Tears

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Francine G.
  • Hanover, MD
  • October 22, 2020

My home buying experience with Pulte was generally a good partnership. I've been in my townhouse just about 3 months, I really like my townhome and during the first month the Pulte building team was awesome responding to requests and issues I contacted them about. Lately, I keep finding evidence that Pulte used CHEAP materials in the building of my home. For instance, I found out that they used the lowest grade paint throughout the interior, I'll have to paint probably within first year because what's on the walls is only what's known as a base paint - that's according to the paint shop where I picked up my free can of touch-up paint! That made sense to me because almost every time I walk past a wall a paint chip falls down (noticeable on my dark wood floors!) I changed a light bulb in my garage and the darn light socket just came down as I twisted the bulb out. It wasn't properly anchored to the ceiling! Today, I had to deal with my smoke detectors sounding off, "LOW BATTERY". I discovered I didn't have a manual for the detectors and the on-line Pulte Owners help was not helpful so I had to figure that one out - I did mention that I've only been in this place 3 months right? Wonder if used batteries put in the detectors?? To be fair, I didn't reach out to Pulte on these latest issues, I figured my home, my problem now. Just peeling the onion and feeling a bit ripped off since my home cost a great deal of money. The mass production, quick build that's taking place with these homes is affecting the QUALITY that is being put out. As a homeowner and I'm trying my best to take care of what's mine but it's a shame that I had to find out that what looks shiny and new isn't really what I thought it would be. ... More

star-rating Good people in the office, but horrible materials and even worse contractors

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Megan M.
  • Hanover, MD
  • December 12, 2020

The sales manager was great. However, the materials and the contractors that Pulte hires were horrible. The contractors were sloppy at best. We have paint on our wood floors, scratch marks in the floors where they were dragging appliances in our kitchen, dents in the cabinets, loose door cabinets, holes in the walls where they installed the banister incorrectly and failed to patch it up, and so much more. The paint they use is a cheap flat paint that is impossible to keep clean and already looks worn. We are already talking about painting the entire house because of the horrible and cheap paint. More than a few of our windows don’t work. Overall, very disappointed in the materials and even more upset at the horrible contractors. ... More

star-rating Over paid for time invested

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Sara M.
  • Hanover, MD
  • June 02, 2020

Pulte builds a fine house. However, their warranty folks and mortgage company make owning the house such a pain.

star-rating My review

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 2

Responsiveness star-rating 5

  • Jerry M.
  • Hanover, MD
  • June 27, 2020

I have been in my home for approximately 3 months. There are greatly noticeable cracks and nail pops throughout the house that were visible prior to moving in. Drywall spackle on mirrors, countertops, walls, and doors I cleaned after closing on the house. The conduit outside the house for the fiber optic line was cut and covered over with concrete making it very difficult for the technician to run the line. I had to cut sections of drywall and then conduit behind the wall in the garage to keep the line from catching on very tight turns. Here my list of issues and concerns - kitchen cabinets and drawers not properly fitting or closing, Ethernet cables not properly run, squeaky subfloor under the hardwood planks. I can continue to list faults. Pulte you are welcome to contact me. ... More

Pulte Homes responded:
Thank you for sharing this feedback as it is essential as we work to better the new home build process for our customers. We would be happy to discuss this situation with you and work to make things right. If you could please send some additional information to customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. ^Abby ... More

star-rating Pulte Homes - Too many issues to detail

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Hanover, MD
  • December 01, 2020

Too many issues to detail

Pulte Homes responded:
We are so sorry to hear that you have issues with your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ... More

star-rating Pulte Homes - Very poor quality construction for the money they charged.

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 2

  • Anonymous
  • Ellicott City, MD
  • November 13, 2019

Very poor quality construction for the money they charged. Not at all satisfied with quality.

Pulte Homes responded:
We are very disappointed to hear that you aren't happy with the quality of your home. If we can assist with anything or if you would like to discuss further, we are always listening at socialcare@pultegroup.com ^Abby ... More