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What Homeowners Have to Say About Pulte Homes in Bergen County

Read the 21 homeowner reviews of Pulte Homes's new homes in the Bergen County area. Bergen County homeowners rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.6 out of 5 stars
in the Bergen County area

star-rating

21 Reviews - 2 Communities

5 ★(8)

4 ★(2)

3 ★(8)

2 ★(0)

1 ★(3)

Quality 3.5

Trustworthiness 3.9

Value 3.8

Responsiveness 3.6

star-rating The team working on my purchase.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Nina L.
  • Fair Lawn, NJ
  • December 01, 2020

The team that worked on my purchase went above and beyond your typical seller/builder. They cared about

star-rating Pulte Homes - Everyone involved was so helpful

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Huynh H.
  • Fair Lawn, NJ
  • December 01, 2020

Everyone involved was so helpful

star-rating Pulte Homes - I am very lucky to be with Pulte Homes.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Bella F.
  • Fair Lawn, NJ
  • August 25, 2020

I am very lucky to be with Pulte Homes.

star-rating Great work from Team

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jessie L.
  • Fair Lawn, NJ
  • February 18, 2020

We had a rush closing in between holidays etc, but the team was amazing and really prompt to respond to requests, walkthroughs, documentation and on the closing day itself. Many thanks for Sal and his team for a wonderful experience. We love our new home! ... More

star-rating Great experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Fair Lawn, NJ
  • February 18, 2020

Working with Pulte homes was a great experience. Their team is professional and always available to help.

star-rating New home survey

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gindy R.
  • Fair Lawn, NJ
  • January 15, 2020

I’m pleased with my new Pulte home. All sales office personnel, field, workmen and project managers have been both efficient & professional. I’m extremely grateful for this opportunity, thank you!

star-rating Reliable Builders

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jungwoo K.
  • Fair Lawn, NJ
  • January 10, 2020

High quality build, friendly agents, great attention to details

star-rating Pulte Homes - It was a long process and not so optimal communication

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Fair Lawn, NJ
  • December 01, 2020

It was a long process and not so optimal communication

star-rating Pulte Homes - Overall it’s good, but some part of the work did not finish or

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Haojun C.
  • Fair Lawn, NJ
  • January 08, 2020

Overall it’s good, but some part of the work did not finish or have some issues.

star-rating Good Value

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • Fair Lawn, NJ
  • May 30, 2019

Project took longer than expected at the initial stage, thus pushing the move-in date up. Had some issues having pre-closing punch list addressed. But overall, a company that genuinely strives for good service, and a very good value for a home.

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Kenneth N.
  • Fair Lawn, NJ
  • January 16, 2020

I feel that some short cuts were taken. The sheet rock wasn’t good quality. The master bathroom shower is poorly built and the frame is of poor quality. The construction manager Sefano is extremely good in taking care of issue that he can.

star-rating The builder is responsive to the concerns and issues of the buyer. The quality of construction is moderate with structural guarantee/warranty which is a great peace of mind.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anu G.
  • Fair Lawn, NJ
  • February 09, 2021

Overall, the experience has been good and the response from the Field Manager has been really great. However, some of the concerns that were reported earlier still need to be resolved like parquet finishing and repair, water leakage noise in living space, water leakage from dishwasher, cracks and peeling of plaster in some areas need to be addressed. On the external environment, the noise of running train, noise and dust from on going construction could be better managed. ... More

star-rating Pulte Homes - The employees are very nice.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Fair Lawn, NJ
  • December 08, 2020

The employees are very nice.

star-rating Customer review

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Gerard D.
  • Fair Lawn, NJ
  • August 14, 2020

Sal the sales guy is very helpful Stefano and frank are good Your title company is a nightmare The hoa is worthless Workmanship in the unit is average

star-rating The construction was rushed and while it looks great, they could have exercised more diligence

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Fair Lawn, NJ
  • June 18, 2020

Overall our home is great, however there are noticeable instances where you can tell the construction was done just good enough. The floors are all sloping, the stairs creaking and the paint job that they did was rushed at best.

star-rating Grade is a B-

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Woodcliff Lake, NJ
  • February 19, 2020

Understand normal new home shortfalls, but the workmanship was a bit sloppier than we expected from a large, reputable public company like Pulte.

star-rating Why did this happen

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Joanne N.
  • Woodcliff Lake, NJ
  • January 21, 2020

When we moved into the condo, we found two problems that should never have happened. First they installed the wrong size damper on the heat (net result, no heat on the first floor and too much on the second). Four days later, the problem was fixed. Second, when the closet shelves were installed, the drilled through a PVC waste pipe. The leak is now fixed, but I am still waiting for them to repair the closet. ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Woodcliff Lake, NJ
  • February 24, 2020

Horrific finishes and poor communication. Was told to trust the process and left with the job incomplete.

star-rating Wont buy again from Pulte

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Wood Ridge, NJ
  • November 13, 2019

Bought my home after seeing their model house but the one they constructed for me had all sorts of issues. They also changed the exterior layout of what they promised at the sale time. The date of completion was pushed back to 2 months and there was no clear visibility as when they will be really done. ... More

Pulte Homes responded:
We are so sorry to hear that you have had a negative experience but thank you for sharing your story so we can learn from it. We would like to discuss this situation with you and would appreciate if you could email socialcare@pultegroup.com ^Abby ... More

star-rating Pulte Homes - Quality of build is really poor.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Fair Lawn, NJ
  • November 04, 2020

Quality of build is really poor. I have seen many new built properties from many builders but their built is the poorest. There are issues just about everywhere in regards to the quality.

Pulte Homes responded:
We hate hearing that you are unhappy with the quality of your new home. We would like to learn more regarding this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS ... More

star-rating Once sold, you don't care!

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 1

Responsiveness star-rating 1

  • Chintan S.
  • Fair Lawn, NJ
  • August 12, 2020

i hate giving bad reviews because it may affect a business however in your case, you need to change rhe way you work desperately. Once we move in, nothing is fixed by the manager involved, which btw they keep changing every 6 months or so. Hardwoods are the worst, and no one comes to fix it, my neighbors have been sitting on their complaints since 1.5 yrs now. Long story short, the sales person salvatore was great, besides that everything was horrible ... More

Pulte Homes responded:
While we are glad that you had a nice experience with our sales team, we are concerned to hear that the rest of your experience did not meet our normal standards. We would like to learn more about this situation so we can make leadership aware. Can you please email customersupport@pultegroup.com with your full name, address and contact information? Thank you. ^AS ... More