What Homeowners Have to Say About Pulte Homes in Santa Fe

Very happy with my new home! The process was easy and enjoyable.

We had a wonderful experience with Pulte Homes. From the brokerage to the construction management, to warranty service, this is a very professional and expert business. We really appreciated all of the assistance we received in building our new house. We have been living here for 1 1/2 months and are delighted with our new home! ... More

The whole process from beginning to end was smooth thanks to the whole staff at Pulte.

Pulte has a solid build process and communication as the home is being built. Quality and excellent home warranty as well.

definition of excellent one stop shopping from agent, designer, project manager, mortgage and financing through homeowners insurance - seemless all tje way through

We love our house!

Overall we love our new house. It is beautiful and we have amazing views. If you are considering building with Pulte, be aware that you are limited on what you can upgrade. As I tell my friends, I could not even pay additional funds to get what I wanted. We did put in a significant amount of upgrades, though. Also, you need to get them to show you the outlet locations so you can choose where to add additional outlets. They are particularly few and far between in the garage. Additionally, some of the materials they use may not hold up, even with light use and being upgraded. The project manager we had was detail oriented and did his best to correct all issues before we moved in. Pulte's warranty service has been fantastic in the first month. They come back in a timely manner and get the issues fixed. They will also come back and fix everything at the end of one year and their warranty guy provides us with confidence that they will follow through. Their landscaping company for our subdivision has also been amazing. They gave us a beautiful plan to finish our landscaping. Overall, we are very happy with our home and heartily recommend buying a home here. ... More

We recently moved into a former model. Technically our home is out of warrantee for plumbing though not structural. Upon moving in we had some issues with plumbing but Pulte quickly resolved them. JJ a field supervisor got the house ready for us to move in and went above and beyond for us. Since moving in Matt and Brendan have responded to other issues that have arisen . We love our home and feel very blessed . ... More

Pulte has done an outstanding job with our home and their communication. Starting with JJ Thomas, our Building Manager, who was responsive, knowledgeable, professional and honest, to Rebecca Beck in Customer Care, we have been pleased and satisfied to-date. The only reason why my rating above is not 5 stars, there are several outstanding issues that we are currently addressing, although we have confidence they will be handled to our satisfaction. ... More

I have had to get help on a couple of issues and the response was always very good & fast

I watched this house built from footings, slab, framing, mechanical/electrical rough-in, roofing, rough stucco, insulation, wall-boarding, to finishing. I was thoroughly impressed with the quality and workmanship that went into all but one of these phases. Unfortunately, the finishing was less than satisfactory. Seemingly lacking in this project was a quality control walkdown by a person with an eye on fit and finish. This logical omission would have prevented a lot of frustration experienced before and after closing. ... More

Check the Pultr Website it is a great help

Good experience so far. I would recommend to friends and family

Overall good value. Makes sure you do pre-closing inspection and get a commitment as to when things will be fixed. Hooking up to the internet is a nightmare but not a Pulte issue.

Work list was not completed before closing. Calls to realtor and title company were not returned after closing.

With any new build, there are going to be issues and naturally the construction crew is going to be understaffed and overworked. The quality of the materials are just OK, especially the cabinets. The wood is soft and the paint scratches off so easily. Ours weren't installed correctly so we had to go through and re-install a lot of them. And there are always going to be little things that just weren't done correctly. Switches that weren't installed correctly, or one switch for 7 different lights. It took the entire length of the build, from framework until 6 weeks after we moved in for them to finally install a window in our guest shower area that didn't show the entire neighborhood the person showering there. I asked and asked and asked. So if you can overlook little things like that and the standard crazy upcharges for everything, then this was overall a good home. Our purchase experience was just OK, we just wish more things had been explained to us at the get go. But overall we are happy with the home. It was just an exhausting experience to go through. ... More

Lack of timeliness in completing work Lack of integrity from management

Pretty good value and generally responsive to our needs. Big company offers advantages of scale but also suffers from to many moving parts.

Maintenence with Matt is the great thing with PULTE.

I followed the whole house construction, the framing was done using a lot of cracked timber. Tiles have been installed directly on the slab concreate without any membrane and indeed some one is already cracking. I have had roofing problems with a leaking which has been fixed. So in general I’m not happy with the build quality ... More

Pulte Homes responded:
We're disappointed to hear you're unhappy with the quality of your home and if there are any outstanding issues we can help to address, you can always reach us at customersupport@pultegroup.com. ^Sarah ... More

You don't want reviewers to hear what I think, wouldn't recommend pulte homes

Pulte Homes responded:
We sincerely apologize that your experience left you feeling disappointed and we'd like to know how we could have done better. Please don't hesitate to send us a message at socialcare@pultegroup.com. --Sarah ... More

We wanted the house in the brochure but it seems that - house may not exist -

The bones of the house seem really good and high quality. They rush the finishes and so the stuff you see everyday and the imperfections get pretty annoying. They are supposed to take care of all of that within a year though, so we will see. The warranty seems decent. The price seems high, especially since everything is an upgrade. But this is Santa Fe, and everything is expensive so it was okay for Santa Fe. It’s definitely better than other areas of Santa Fe. But, you could get a lot more in other parts of N.M. and a heck of a lot more in TX. ... More

Labor quality is lacking poor supervision from the beginning got a Dan involved towards end and things went better but could not fix past items already covered Workman had no respect for others work and damaged finished product still need some repairs on marble in master bath ... More

Pulte Homes responded:
We apologize that you had this experience and if you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. --Sarah

Frustrating trying to get outstanding problems taken care of. Interesting that we were told by Pulte that to keep tradesmen safe they were stopping warranty problems until January 1. Today a tradesman showed up to take care of a problem that was identified before our move in October 15. He had not been notified not to keep the appt for his safety and ours. ... More