Shea Homes - Trilogy

star-rating (95 reviews in all areas)

What Homeowners Have to Say About Shea Homes - Trilogy

Shea Homes - Trilogy has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes - Trilogy’s 95 homeowner reviews to learn why they are the right team to build your new home.

4.3 out of 5 stars
in all areas

star-rating

95 Reviews - 16 Communities

5 ★(53)

4 ★(26)

3 ★(10)

2 ★(2)

1 ★(4)

Quality 4.4

Trustworthiness 4.5

Value 4.1

Responsiveness 4.3

star-rating Teamwork and Timeliness

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Janet F.
  • Las Vegas, NV
  • January 12, 2021

Our experience with Shea has been very positive, from identifying the community, spending time talking with the design, build, sales and support members who gave us comprehensive information. The homes are high quality with plenty of upgrade options available. The location of our Trilogy location is fantastic: close to shopping, medical and services needed. Plus it’s close to highway arteries that make transit easy. ... More

star-rating Amazing Community

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Evander G.
  • Queen Creek, AZ
  • January 05, 2021

It was the easiest experience one could ask for. The staff was helpful from beginning to end. Actually, they are still hopeful even after the build was finished. Very friendly.

star-rating Location and home style

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dan R.
  • Queen Creek, AZ
  • January 05, 2021

The sales staff, Aimee in particular, was outstanding in their responsiveness and knowledge of the home, the design and the materials/finishes. The lot location is just what we wanted. Our primary difficulty in this purchase was dealing with the policies of Shea Mortgage. NOT the staff, they were really good at working with us. But taking several months to finalize the mortgage qualification process in our particular case was ridiculous. Especially in light of the fact we could easily of paid cash. But, it seems all of those "Hoops" were necessary for them to be able to immediately sell our mortgage after closing. To run the customer ragged as happened was really unnecessary. Had there not been an $8,000 incentive attached to obtaining the mortgage through Shea, I would have gone with my local lender and had it done in 30 days without the added stress and work required of me in providing documentation upon documentation. All that said, we love being a homeowner at Encanterra and look forward to many years of retirement living. ... More

star-rating Very pleased..

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Judith M.
  • Orcutt, CA
  • January 05, 2021

The building was carried on in a friendly and professional manner all through the process. We’re very pleased with the finished product and the follow-up is excellent.

star-rating Shea Homes - Trilogy - Everyone was very courteous and respectful.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jerry R.
  • Denver, NC
  • December 15, 2020

Everyone was very courteous and respectful.

star-rating Shea Homes - Trilogy - Good, well constructed home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Alan B.
  • Denver, NC
  • December 08, 2020

Good, well constructed home. Great facilities (fitness center, boating, tennis etc. Lot's of stuff to do.

star-rating Shea Homes - Trilogy - The builder was professional and trustworthy.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Pat G.
  • Indio, CA
  • December 01, 2020

The builder was professional and trustworthy.

star-rating Shea Homes - Trilogy - The process of buying my dream-home was effortless and exciting.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jodi F.
  • Queen Creek, AZ
  • December 01, 2020

The process of buying my dream-home was effortless and exciting. I had some challenges with the buyer of the home I was selling and Shea Team bent-over backwards to accommodate me. High-five Shea!!!

star-rating We are beyond pleased with our new home experience with Shea . Building across the country during a pandemic was beyond challenging and our team was amazing!!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jeff G.
  • Queen Creek, AZ
  • November 24, 2020

We are beyond pleased with our new home experience with Shea builders- Encanterra. Building a new home across the country is beyond challenging but during a pandemic was unimaginable. Our team was amazing keeping us informed with pictures,emails,texts,and virtual contact . When we finally were able to see our new home in person we were so excited and extremely impressed with the workmanship and quality of our new Shea home. ... More

star-rating Professional Service and Construction in a Pandemic

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Paul G.
  • Indio, CA
  • November 22, 2020

The Shea team, from their sales staff to their construction crews and quality control people, following the move-in have provided us a good experience. In the middle of our purchase, the pandemic hit, and there were some delays; however, we were pleased with how hard the Shea group worked to meet their deadlines and give us their professional treatment every step of the way from construction to the move-in. ... More

star-rating Cooperatio n

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Stephen S.
  • Wickenburg, AZ
  • November 17, 2020

The experience was exceptional. We have purchased several new homes and this was the best experience

star-rating Shea Homes - Trilogy - Although we were unable to be present during the construction

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jay S.
  • Queen Creek, AZ
  • November 17, 2020

Although we were unable to be present during the construction process, when we were ready to move in, everything exceeded our expectations

star-rating If we did experience any issue they were quick to address it and resolve it. This builds confidence in a builder and the overall experience.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Dean R.
  • Queen Creek, AZ
  • November 11, 2020

We have complete confidence in Shea Homes to build and stand behind a quality home. We are very pleased with our overall experience and the professionalism of their entire staff from the Sales Office to the Project Manager to the Mortgage to the after sales customer service. ... More

star-rating Shea Homes - Trilogy - Shea Homes builds a Great quality home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Steven W.
  • Ocala, FL
  • November 11, 2020

Shea Homes builds a Great quality home. Beautiful Community!

star-rating Shea Homes - Trilogy - New home is everything I knew it would be!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Walter L.
  • Ocala, FL
  • November 11, 2020

New home is everything I knew it would be!!!

star-rating The craftsmanship

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ronald R.
  • Lake Frederick, VA
  • November 07, 2020

From the purchase of my home to the settlement the process was excellent except that we were delayed due to the COVID Pandemic. The building of the home was beyond expectations and the Manager Courtlin kept us informed of the progress of the build the entire time and the care to make sure that our home was up to our expectations and he did such a great job. Shea Homes is lucky to have him. ... More

star-rating Shea Homes - Trilogy - Wickenburg Ranch is our 4th Trilogy and it is the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Debra M.
  • Wickenburg, AZ
  • November 05, 2020

Wickenburg Ranch is our 4th Trilogy and it is the best! Customer service is great, especially the move-in day amenities (including a beautiful Tiffany bowl!) Not having to search for paper towels, hand soap, etc. made the first days of unpacking much easier. Also, restaurant is excellent for both food and service. Overall, this is a great community. ... More

star-rating The People at Barcelona!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Deborah B.
  • Brentwood, CA
  • November 05, 2020

The people at Barcelona are AMAZING! They make or break a company...Kyle, Matt, Jesus, Paul, Mariel, and of course Vicki have made my home purchase at Barcelona a wonderful experience. During the home buying process my wife passed away. If it weren't for the people at Shea Barcelona, I don't know if I could have made it through. They are a terrific group of people who care deeply about their customers. All I can say is, THANK YOU! ... More

star-rating Responsiveness to Issues

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Teresa J.
  • Las Vegas, NV
  • November 05, 2020

I am raving about the whole Shea experience. Theresa is fantastic and responds immediately to issues. I highly suggest buying a Shea home as the customer service over all is awesome. If I didn't have a great job, this would be a company I would consider working with. ... More

star-rating Shea Homes - Trilogy - The quick response to any trouble that can arise.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Groveland, FL
  • November 04, 2020

The quick response to any trouble that can arise. Although until now only I have minor problem, but it was solved very quickly.

star-rating Adrian was always available if we had questions about the building process as well as sendingg

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kathy R.
  • Groveland, FL
  • November 04, 2020

Shea is progressive in building and technology. The crews worked on a very orderly timeframe. Our home was completed ahead of schedule, which is very rare.

star-rating The concern for satisfaction and response to issued

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Arthur B.
  • Ocala, FL
  • November 04, 2020

Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review. ... More

star-rating Shea Homes - Trilogy - Lovely property rugged quiet and peaceful

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Wickenburg, AZ
  • November 03, 2020

Lovely property rugged quiet and peaceful

star-rating Shea Homes - Trilogy - They delivered on time even during COVID-19.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Phyllis S.
  • Indio, CA
  • November 03, 2020

They delivered on time even during COVID-19. Everything was as I had expected as far as the upgrades, the quality of the workmanship, and the customer services.

star-rating Shea Homes - Trilogy - A wonderful first exposure to Shea customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Clifford C.
  • Indio, CA
  • September 29, 2020

A wonderful first exposure to Shea customer service

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