What Homeowners Have to Say About WCI

We feel that the home buying process was super easy with Lennar. I closed in a month! I raised a question about No CDD fees advertised however, I was instructed later that it would not be charged this year but next year. However, they took out CDDs from settlement funds for 2018 and I haven't seen a refund. Sanctuary Cove is a great, quiet neighborhood with friendly neighbors. ... More

It's great that the new home is a smart home and the community has nice amenities.

Sales Consultant very professional and made our buying experience a pleasure and hassle-free. The "everything included" feature is a bonus and we are very satisfied. There is a nice variety of models from which to choose your dream home.

We are very pleased with our new WCI home and the aftercare they provide is wonderful.

Good experience.

An unexplained four month delay is inexcusable. No apology is just plain rude.

WCI responded:
Hi Jeffrey, thank you for your feedback. We are glad you're enjoying your new home, but sorry that you experienced a delay in closing. If there is anything we can do to assist at this time, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care ... More

I've had several issues with my new home, I guess that's expected with any new home. Joe, the customer relations employee has been wonderful with expediting repairs.

Lot of minor issues with overall quality. The design center is awful.

WCI responded:
Thank you for sharing your feedback with us. We are sorry to hear about your experience at the design center. Please feel free to send a message with any outstanding concerns to us at corporatecustomercare@lennar.com and we will follow-up for you. – Lennar Customer Care ... More

Final building experience was tarnished due to the rush of the builder to settle. Too many items were incomplete or in need of fixing when we were forced to settle. Too many people were forced to settle so that the builder could reach their quarter close goals. This resulted in the building team not being able to get things finished in time for settlement and even be stretched way too thin after settlement when we were trying to get things fixed that weren't done correctly. ... More

Have sales person to fully described color schemes, grout, location of light switches, and the inability to make changes prior to moving from one aspect of the build to the other. For instance, before my kitchen sink was installed, I wanted to replace the small 50/50 sinks for larger ones. I was told that they had to go by the blueprint and I could not make the change until I received the keys to my home. It cost me almost $2,000 to get the kitchen sink I needed before I could enjoy my kitchen. I had similiar issues with the shower in the master bath with enclosing the shower with doors. That project also cost me about $2,000. The changes should have be approved because these areas were not to make my move flawless. These two projects had my master bathroom and kitchen inoperable for four months before I could fully enjoy my $450K plus home. ... More

WCI responded:
Hi Thomas, thank you for sharing these comments about your experience with your home. We are sorry for the difficulties you described. Please feel free to send a message with any outstanding concerns to us at corporatecustomercare@lennar.com and we will review and follow-up. – Lennar Customer Care ... More